LEADit Countdown
11:30am Monday, 23 August
The documents on this page have been provided for information purposes only. itSMF Australia Inc. (itSMFA) does not invite reliance upon, the information in the documents. Precautions have been taken to ensure that the information on this site is accurate. However itSMFA does not guarantee the accuracy, reliability, currency or completeness of any material contained in the documents.
Links to other websites are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service.
In some cases the material may incorporate or summarise views, standards or recommendations of third parties. Such material is assembled in good faith, but does not necessarily reflect the considered views of itSMFA.
Welcome to the Conference/Winter edition of the Bulletin
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itSMFA LEADit Conference Newsletter - July Edition 8
Welcome to the 8th Edition of your LEADit Newsletter, a new communique dedicated to keeping you informed of all 2010 National Conference developments.
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Quote of the month
The fun is in the process, the satisfaction lies in the journey.
Li Cunxin's Teacher
itSMF AUSTRALIA PRODUCTS & SERVICES DIRECTORY
ALC TRAINING
The region's most comprehensive provider of certification training in IT Service Management, Project Management, Governance and Standards, IT Security and Management. Flexible delivery via classroom, online and CBT learning are available.
Contact: Dennis Pigram
Phone: 1300 767 592
Email: learn@alctraining.com.au
APMG-AUSTRALASIA
Choose APMG-Australasia's high quality accredited training providers for ITIL: Help Desk Association Australasia, BMC Australia and Quintica Asia Pacific.
Contact: Gabrielle Morrison
Phone: 02 6249 6008
Email: gabrielle.morrison@apmg-australasia.com
Web: http://www.apmg-australasia.com/home/home.asp
AXIOS SYSTEMS PTY LTD
Axios Systems is a leading provider of best practice, ITIL-based, IT Service Management solutions. Our customer-centric approach combined with our award-winning solutions ensures customers worldwide can align their IT service provision with the overall business goals.
Contact: Mr. David Lloyd - Senior Account Manager
Phone: (02) 9006 1645
Email: assystau@axiossystems.com
Web: www.axiossystems.com
BMC SOFTWARE AUSTRALIA Pty Ltd
Recognised as the leader in Business Service Management, BMC's comprehensive approach and unified platform help IT organisations cut cost, reduce risk and drive business profit.
Contact: Anna Bennett
Phone: 02 8899 2972
Email: anna_bennett@bmc.com
Web: www.bmc.com
BUSINESS DATA STRATEGY
All the best minds in one place - BDStrategy.com.au is a library of best practise articles, white papers and case studies on all areas of IT management.
Access for free registration today courtesy of itSMF: http://www.bdstrategy.com.au/sub-itsmf
Contact: Jim Berry
Phone: 0405 469 412
Email: jim@strategicpath.com.au
CAPTELL DEVELOPMENTS
Captell, an automated reporting solution for ALL management reporting from data collection and management to charting and finally document publication.
Contact: Adrian Heald
Phone: 0411 238 755
Email: info@captelldevelopments.com
Web: www.captelldevelopments.com
CITRIX Go ToASSIST CORPORATE
GoToAssist Corporate provides a comprehensive and secure remote-support solution for your multi-agent support organisation. Improve customer satisfaction, increase first-time call resolution and streamline operations with advanced administration, reporting and integration features.
Contact: Account Executive
Phone: 1800 451 485
Email: gotoassist.anz@citrixonline.com
Web: www.gotoassist.com
DIMENSION DATA LEARNING SOLUTIONS
Dimension Data Learning Solutions (DDLS) will provide you with a world class training experience, delivered by highly experienced and qualified instructors.
Contact: Tony Been
Phone: 1800 U LEARN (1800 853 276)
Email: training@didata.com.au
DOWLING CONSULTING
Dowling Consulting specialises in helping IT re-establish its credibility and reputation with the business by deploying proven methods, experience and expertise in running IT as a business.
Contact: Jeff Scotland
Phone: (03) 9628-1100
Email: jeff.scotland@dowlingconsulting.biz
Web: www.dowlingconsulting.biz
E2E ITSM CONSULTING PTY LTD
Our ITSM consulting services include training, ITSM Implementation support, Organisational Management of Change, as well as Process and Quality Assessments.
Contact: Nevine Iskandar
Phone: 0411 576 828
Email: nevine.iskandar@e2eitsmconsulting.com
Web: www.e2eITSMConsulting.com
EXIN SOUTH PACIFIC
EXIN, the Examination Institute for Information Science, is a global, independent IT examination provider for the IT Service Management Industry.
Contact: EXIN South Pacific Customer Service Desk
Phone: 1300 EXIN EXAMS
Email: service@exin.org.au
Web: www.exin.org.au
GEN-I TRAINING (Pink Elephant's Portfolio)
Provide's ITIL Training at all levels, including Foundation through to Expert for individuals as well as groups on site. In addition to world class training Gen-i Training also conducts Maturity Assessments and Roadmaps for IT Improvement Initiatives.
Contact: Rachel Pennings
Phone: 02 9009 9012
Email: pinkelephant@gen-i.com.au
Web: www.pinkelephant.com
HP
HP Education Services provides education and training to improve the performance of people and organisations. Training courses are delivered with modular content, providing extensive subject material focussing on job-specific skill sets, with as much hands on-practical experience as possible.
Contact: Sharon Pangalos
Phone: 1800 035 520
Email: sharon.pangalos@hp.com
KINETIC IT
Kinetic IT is a leading provider of Managed Enterprise IT Services across Australia. We leverage our expertise across custom solutions in IT Service Management, technology sets and human capital management, including accreditation training. Kinetic IT prides itself on continuously exceeding our customer's expectations.
Contact: Simon Dorst
Phone: 1300 782 072
Email: training@kineticit.com.au
Web: www.kineticit.com.au
LIVETIME SOFTWARE
LiveTime is a leading provider of Web 2.0 service desk, help desk and support software for the Enterprise. Based upon ITIL best practises. LiveTime empowers organisations to improve the quality and efficiency of customer service and support.
Phone: 03 9620 7588
Email: sales@livetime.com
Web: www.livetime.com
LUCID IT
Lucid IT has launched the IT Management College to deliver high-quality Best Practise IT Management training. Courses will continue to be delivered by the region's leading trainers. When you attend a Lucid IT course, you don't just get training, you get a learning experience! Classroom, in-house and online/CBT delivery options available.
Contact: Lynn Nortje
Phone: 1300 764 262
Email: education@itmanagementcollege.com
Web: www.itmanagementcollege.com
MACANTA CONSULTING
Offering business and service management consulting in Strategy Generation, IT Service Management, People & Culture, Organisational Change, and Sales Excellence.
Contact: Karen Ferris
Phone: 0425 728 498
Email: info@macanta.com.au
Web: www.macanta.com.au
PLANWELL
Planwell is the leading specialist in IT Service Management solutions across Asia Pacific. With a proven track record of 140 successful implementations in the last 5 years. Our innovative solutions, strong team and leading methodology ensure we meet our customer needs.
Contact: Paul Thomason
Phone: +61 2 8437 4500
Email: paul.thomason@planwell.net
PROCESS-SYMPHONY
Process-Symphony provides Business Process Improvement consultancy based on Lean Six Sigma blended with large doses of pragmatism and other best practices.
Contact: Murali Ramakrishnan
Phone: 0403 330 341
Email: rmurali AT process-symphony.com.au NO SPAM
Web: www.process-symphony.com.au
SUNTREE GROUP
Suntree Group is your first choice for business and IT process consulting, assessments, performance, training and managed services.
Contact: Gregg Holden
Phone: 1300 00 ITIL (1300 00 4845)
Email: enquiry@suntreegroup.com.au
TECHSMART INTERNATIONAL
TechSmart is the company that has the eMite Analytics technology for Real-Time Dashboard and Reporting for IT Services Management and Business Service Management.
Contact: Darren Geros
Phone: 612 9252 9252
Email: dgeros@techsmart-int.com
VMWARE SERVICE MANAGER
Transforming service delivery for the virtual age.
VMware Service Manager is designed to simplify and automate your service delivery function in dynamic physical and virtual environments. Leveraging next generation Asset Management, intelligent workflows, streamlined self service and request fulfilment and seamless integration, VMware Service Manager enables your organisation to reduce IT complexity; dramatically lower costs; and enable flexible, agile IT service delivery.
Contact: Lucinda Childs
Phone: +61 2 8908 7100
Email: servicemanager@vmware.com
Web: www.vmware.com/servicemanager/anz
If you would like to include your organisation in the "Products and Services Directory" please contact the National office.