Privacy Policy

This is the website of The Information Technology Service Management Forum Australia (itSMFA). Our postal address is: Suite 5, 45-51 Ringwood Street, Ringwood, VIC 3134.

We can be reached via e-mail at memberservices@itsmf.org.au or you can reach us by telephone on (03) 9879 5466 or by fax on (03) 9879 2233.

itSMFA is the peak body for ITSM professionals in Australia, providing access to information about best practice in ITSM.

Note: itSMFA does not compile, buy, sell, rent or trade consumer marketing lists. Any marketing efforts we undertake are targeted toward a business audience only.

For each visitor to our Web page, our Web server does not recognise information regarding the domain or e-mail address. We will only record your personal information (including e-mail address) if you send us a message. It will only be used for the purpose for which you have provided it and related purposes within your reasonable expectations. We will only disclose your personal information to third parties where such disclosure is necessary for the performance of such purposes. itSMFA will not disclose your personal information for any other purpose without your consent. We do not use cookies for collecting user information from the site and we will not collect any information about you except that required for processing membership applications, the supply of publications purchased and attendance at our events.

This privacy policy only covers the itSMF Australia Website at http://www.itsmf.org.au . Links within this site to other web sites are not covered by this policy.

Summary of Terms

Browser

Used to locate and display Web pages via a software application. The most popular ones are Netscape Navigator, Firefox and Microsoft Internet Explorer.

Cookie

Message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.

IP (Internet Protocol)

All networks connected to the internet speak IP, the technical standard which allows data to be transmitted between two devices.

TCP/IP

Transmission Control Protocol/Internet Protocol - is responsible for making sure messages get from one host to another and that the messages are understood.

IP address

If you are connected to the Internet you have one, for example it may look something like this 197.124.98.9.

Web Server

Delivers (serves up) web pages to your computer.