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itSMF Value Statement
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As Members of the Service Management Community, the values that we seek to live by at itSMF Australia Inc. in the provision of Service Management to our clients and customers and in our dealings with our fellow members, staff and stakeholders of our association are:

1. Excellence:
We will always strive to achieve excellence through the application of Best Practice and Continual Service Improvement.

2. Mutual Trust and Respect: 
We will exhibit trust and respect in order that our community may have confidence in our motives and our ability to deliver against our promises.
We will strive to respect and preserve the dignity of ourselves, our members and all those whom we serve.

3. Responsibility and Accountability:
We will accept responsibility for our actions and be accountable for the outcomes of our actions. We will endeavor to meet our commitments and fulfill our responsibilities and obligations to each other and all those we serve.

4. Integrity and Credibility
We will display integrity and credibility in our dealings with our fellow members staff and stakeholders of our association.

5. Teamwork, Co-operation and Collaboration;
We will seek to work together to achieve that which we cannot achieve in isolation, to accept the teams decision, to share our collective knowledge in seeking to advance the profession of Service Management, and to achieve the objectives laid down in our Strategic Plan.

6. Innovation and Learning:
We will encourage a journey of life-long personal and professional development and learning through ongoing education, mentoring of our fellow Service Management Practitioners and through sharing our experiences as well as exploring new approaches to our profession.

7. Resourcefulness:
We will be resourceful ion applying our scarce resources in seeking better ways of achieving the best outcomes for our members, staff and sponsors.

8. Diversity, Creativity and Identity:
We take pride in and will respect, celebrate and protect the unique, inspirational and significant examples of diversity, creativity and identity that lie at the core of our Australian Culture and of our association.

9. Celebration and Enjoyment.
We will celebrate our professional achievements and success as proud and passionate members of the Australian Service Management Profession and seek to encourage others to share our passion through membership of itSMF Australia Inc.

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