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National Staff
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Alan Hollensen - CEO

Alan comes to us after a long career in the NFP arena and brings a specialised skill set to the job.
His tremendous experience in marketing, PR and publications is going to enhance our offering right across these important areas.

He can be contacted on


Alison Tucker - Membership Development & Sponsorship Officer

Alison career includes extensive experience in business and membership development mainly across the banking and finance sectors.

Alison promotes itSMF membership at a range of IT industry events and is developing stronger relationships with Australia's accredited training organisations in the IT service management area.

Alison can be contacted at




Michelle Crawford - Administration Officer

Michelle is responsible for general administration and assisting the Executive Officer.  She has enjoyed a long career in office administration and has many years of experience in a variety of different sectors, including manufacturing, mining, tourism & electrical.

She can be contacted at



Sheryl Kingsley - Communications & Events Co-ordinator

Sheryl assists the eight state and territory Branches with their 36 Seminars each year. She has many years experience in Administration across numerous industries. Another significant role consists of her assistance to the Marketing & Communications Manager.  Sheryl also maintains the Australian & International websites.

She can be contacted at  


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