|ITIL - IT Infrastructure|
What is ITIL®?
The IT Infrastructure Library® (ITIL®) is a collection of best practises in IT Service Managment (ITSM) providing a framework which can be utilised in any organisation to improve capabilities and service management. Originally released by the UK Office of Government Commerce (OGC) in the late 80's, it grew to a collection of 44 books. ITIL V2, a set of 7 books based around the two key books - Service Support and Service Delivery - was released early 2000.
May 2007 saw the release of ITIL V3 launched internationally here in Sydney. V3 is based on the service lifecycle approach. It has increased synergy to other best practises such as COBIT and CMMI, talks more about business benefits delivered by IT, and reflects many new practises in our industry like outsourced service models and cultural change factors.
ITIL does not set in stone every action required on a day-to-day basis because this will vary from organisation to organisation.
For more information, please visit the Official ITIL® website http://www.itil-officialsite.com
Why is ITIL so successful?
ITIL embraces a practical approach to service management - do what works. And what works is adapting a common framework of practices that unite all areas of IT service provision towards a single aim - that of delivering value to the business. The following list defines the key characteristics of ITIL that contribute to its global success:
Getting to know the ITIL family
Core of Practice
This refers to the 5 publications mentioned above for sale on this site.
This currently consists of 3 levels - Foundation course, ITIL Diploma in Service Management and Advanced Diploma. Practioners who have already completed the ITIL V2 versions will be eligible to complete bridging courses as they are released. For more information we suggest the ITIL Official Site.
A living library, complementary publications specific to particular industry sectors, organisation types, operating models and technology architectures are continually being released. itSMFA members and online subscribers are notified of Australian release dates via a free regular email bulletin 4ward Thinking .
Courses & Examinations
itSMFA receives support from a selection of high quality trainers in Australia listed below. Clicking on the logo will take you through to their website to view course details.
ITIL Web Support Services
A new website www.itil-live-portal.com provides an interactive knowledge centre where users can access time with ITSM experts to answer questions, discuss issues or seek advice. The site includes services like an Interactive Service Management Model, Online Subscriber Services, Case Studies and the published Glossary of Terms and Definitions.
ITIL® and IT Infrastructure Library® are Registered Trade Marks of the Cabinet Office