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Innovation of the Year
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To be eligible for the Innovation of the Year Award 2015, the project/ product/service must meet the following conditions and requirements:

       External consultancies or contractors may be involved in the project/product/service, however the majority of the effort must have been undertaken and completed by full time internal staff;

       More than 50 per cent of the activity within the project/product/service must have been undertaken and completed between 01 April 2014 and 30 March 2015;

       Achievement of the specified deliverables and business requirement for the project/product/ service must have been completed within the prescribed period;

       The organisation in which the project is being conducted must be a business entity with a registered office in Australia or be an Australian Government agency; and

       itSMF Australia awards committee members are ineligible to enter.

The Innovation of the Year 2015 is awarded for the most novel ITSM project, product or service. It distinguishes innovative ideas that demonstrate results and clear evidence of benefits, including financial benefits that flowed from the development of an innovative project, product or service.

Evaluation Criteria

1.   Innovation (20%)

Ability to describe or demonstrate the novel nature of the project/product/service and to give a clear and concise reasoning as to why it is classed as innovative providing clear references as to the indicators of success and the aligned relevant field;

2.   Measurement (10%)

What are the key areas being measured and assessed? Is there a continuous service improvement program in place and how is it evaluated and measured?

3.   Improvement (20%)

What business benefits have been realised from this innovation detailing tangible evidence of benefit realisation, including a ROI analysis;

4.   Novelty (10%)

External evidence to support the classification of the project/product/service as novel, which might include appropriate customer testimonials and take-up figures;

5.   Rationale (20%)

Describe the main driving factors for the creativity of this project/product/service, the rationale behind this innovation, how the idea became apparent and how or who it will help within the ITSM field;

6.   Complexity (10%)

Describe the complexity of the project; unique challenges, cost restraints, logistical or supply elements and their impact, and any additional obstacles to delivering a successful project; and

7.   Outcomes / Results (10%)

The Business Outcome / Results Category focuses on evaluating how your project added a demonstrated benefit to the organisation. Areas such as alignment to business goals and strategic direction should be demonstrated in this category.



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