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Buyers Guide
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Buyers Guide Example

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Alemba Logo
Alemba is a provider of Enterprise Service Management software, specializing in functionally robust Service Management solutions designed to manage complex processes with ease.

Backed by a quarter of a century of heritage, Alemba’s vFire IT Service Management software is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, user-focused design philosophy and absolute reliability.


Axios Systems Logo
For over 25 years, Axios Systems has been committed to delivering innovative IT Service Management (ITSM) and IT Asset Management (ITAM) solutions that help customers improve not only their infrastructure operations, but also to enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies.
Axios’s enterprise ITSM software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges across the organization.
assyst is accredited for all 16 PinkVERIFY™ ITIL® processes, and Axios is the first and only technology vendor to achieve this.
Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific.


BMC Logo
BMC Digital Enterprise Management is a set of innovative IT solutions designed to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. It enables continuous innovation and improvement by managing & optimising technology, processes, and policy in real time.

CA Technologies Logo
CA Technologies helps customers succeed in a future where every business—from apparel to energy—is being rewritten by software. From planning to development to management to security, at CA we create software that fuels transformation for companies in the application economy.


UXC Logo
For the 19th year running, UXC is sponsoring and exhibiting at the annual itSMF conference – and this year is special!

UXC has joined forces with CSC to help you power forward on your journey to the digital enterprise. Together, we provide you with unsurpassed global IT capabilities and deep industry expertise covering a wide range of technologies including SAP, Oracle, ServiceNow, Microsoft Dynamics and more.

Come and talk to us to find out how you can benefit from our global service management practice that combines the capability of UXC Consulting, UXC Keystone and Fruition Partners.


Freshservice Logo
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 7500 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

fujitsu Logo
Fujitsu is a committed leader in the I.T service management market. As one of the largest companies in the ANZ marketplace, we design, build, operate and provide support for business solutions in consultation with our customers. From strategic consulting to application and infrastructure solutions and services, Fujitsu has earned a reputation as the supplier of choice for I.T Service Management in Australia.

 HEAT Software Logo

HEAT Software is leading the unification of Cloud Service Management (CSM)and Unified Endpoint Management (UEM). We empower IT, HR, Facilities, Customer Service and other enterprise functions to simplify and automate their business processes to improve service quality, while managing and    securing endpoints to proactively detect and   protect against threats to business continuity.



HPE help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.



Kepner-Tregoe (KT) Tech Support Services focus on improving troubleshooting, reducing costs, restoring service--all while increasing customer satisfaction. The Kepner-Tregoe troubleshooting methods and strategic approach to service management are used globally by major support organizations. Kepner-Tregoe’s process approach decreases recurring incidents, helping your business increase IT stability by optimizing complete processes.


The heart of IT is about empowering people—and being able to serve and secure all types of users, on all the devices they use, wherever they are. With an end-to-end Service Management solution, only LANDESK unifies and automates the delivery of all the assets and services users need across mobile, cloud, and personal computing environments. By making users happy, we make IT more strategic and business more                productive.


LogMeIn Logo
At LogMeIn our mission is to simplify how people connect to each other and the world around them.
For technical support, we do this via our powerful, cloud-based application – LogMeIn Rescue – that empowers customer service agents to offer premium levels of remote support to people and the devices they use, no matter where they are.

Now with Rescue Lens visual support, IT can literally see issues, speeding resolution, increasing efficiency, and reducing technician field calls.


Marval Logo
Marval Australia is a specialist in the design and implementation of Service Management solutions to support IT Governance. Our solutions ensure best of fit to the ever-changing demands of IT functions and resources. We achieve this through advanced, feature rich, and process based integrated software.

No matter what the size or maturity of your organisation, Marval Australia can help reduce costs, do more with less, standardise and optimise the way services are delivered, drive ICT efficiency and effectiveness, keep customers better informed and satisfied, improve quality, control and accountability of your ICT support services and infrastructure.

Marval Australia’s ITSM solutions portfolio includes ITSM Software, ITSM Consultancy and ITSM Education.


Axios Systems Logo
Matrix42 is a leading provider of intelligent workspace management software. In keeping with our motto, “Smarter Workspace – Better Life”, our mission is to continuously make workspaces smarter, so that working life becomes easier. More than 3,000 customers, including CBA, Mirvac and Scentre Group (part of Westfield Group), use Matrix42’s future-proof workspace management solutions to maximise employee productivity on more than three million workstations. Matrix42, which was founded in 1992 and is headquartered in Frankfurt, Germany, currently operates in seven national markets: Germany, Austria, Switzerland, the Netherlands, the UK, Sweden, and Australia



ServiceNow is changing the way people work. By placing a service oriented lens on the activities, tasks and processes that make up day to day work life, we help the modern enterprise operate faster and be more scalable than ever before. As the enterprise cloud company, ServiceNow provides a service model that defines, structures and automates the flow of work, removing email and spreadsheets from the process to streamline the delivery of services.



Today, more than 6,000 organizations around the world rely on Snow Software's on-premise and cloud-based SAM platforms to manage software licensing across more than eleven million devices, from mobile to desktop, data center to the cloud.  Headquartered in Stockholm, Sweden, Snow Software is the largest dedicated developer of Software Asset Management solutions, with more local offices and regional support centers than any other vendor. 

 Symphony Summit Logo
SUMMIT is an ITIL 2011 certified cloud-based, Enterprise class IT Operations and Services Management suite that ensures higher service availability, customer satisfaction and lower TCO. The platform is easy to implement, easy to use & provides tight integration across key ITOM solutions delivering higher efficiency in the form of increased productivity, reduced downtime and optimum asset utilization.
 Van Haren Publishing Logo
Van Haren Publishing is one of the world’s leading publishers on best practices, methods and standards. We are the official publisher for The Open Group, IPMA-NL, ITSqc, GamingWorks, ASL BiSL Foundation, IAOP, IACCM, CRP Henri Tudor and PMI NL.





























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