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2015

●     ITSM Project of the  Year 2015: ANZ 

●     Innovation of the  Year 2015: Silversix

●     Service Desk Team Project of the  Year 2015: Queensland University of Technology

●     Service Management Champion of the  Year 2015: David Favelle

●     Whitepaper of the  Year 2015: Anusha Raju

 

●     itSMF Lifetime Achievement Award 2015: Michael Davies

 

2014

     ITSM Project of the  Year 2014: Australia Post

     Innovation of the  Year 2014: Department of Education (Western Australia) & Kinetic IT

     Service Desk Team Project of the  Year 2014: Fortescue Metals Group Ltd

     Service Management Champion of the  Year 2014: Ken Conway

     Whitepaper of the  Year 2014: Michael Billimoria


     itSMF Life Membership Award 2014: Peter Cross

     itSMF Lifetime Achievement Award 2014: Karen Ferris

 

2013

     Project of the Year – Orica

     Innovation of the Year – Joint winners: City of Boroondara and The Champions

     Service Desk Team Project of the Year – University of WA

     Whitepaper of the Year – Sandra Hinchcliffe

 

2012

     Kinetic IT Project of the Year 2012: Toyota Motor Corporation Australia

     Telstra Innovation of the Year 2012: Suncorp

     HDAA Service Desk of the Year 2012: Fujitsu

     Microsoft Service Management Champion 2012: Brian Clark, Executive Director, Information Technology Services, RMIT

     ITSMF Australia Best Whitepaper 2012: Dave O’Reardon, Managing Director, Silversix - ‘Can’t Get No IT Customer Satisfaction’

     ITSMF Australia Lifetime Achievement Award 2012: Bob Arthars, Queensland Branch

     Chairman’s Prize For Best Speaker 2012: Ian Jones for his presentation on ‘Leading ITSM with Agile’

     Best New Speaker Award 2012: Todd Bridgeman for his presentation on ‘A Procedural Model for the Mature Service Desk’

 

2011

     Kinetic IT Project of the Year 2011: Doric Group

     Telstra Innovation of the Year 2011: Thinking Dimensions International

     Dowling Service Desk Project of the Year 2011: Sinclair Knight Merz

     Microsoft Service Management Champion of the Year 2011: Martin Hale, CEO and owner of IT Masters

     ITSMF Australia Best Whitepaper 2011: Aprill Allen, Dev Logic

     Chairman’s Prize for Best Speaker 2011: Annamarie Boddy, owner LooseLid Solutions ‘Stuff Your Customers, Feed Your Staff, Lessons from Undercover Boss’

     Best New Speaker Award 2011: Dave O’Reardon, Managing Director Silversix ‘Why Surveys Suck (and what we can do about it)’ 

 

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