ITIL V3 Publications
The complete set including Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement.
Early Bird Registrations Extended until July 8!
Guess What? It's not too late! You now have until July 8! To get a great rate on our Conference date come see the 'RAT PACK' celebrate and POWER ON 'til late!
2009 Conference Announced
Early Bird rates extended to 8th July - Don't miss out!
Every Early Bird receives a FREE showerproof jacket and the chance to win $1000 worth of Training or Books.
The 2009 conference will be held at the Sydney Convention and Exhibition centre on
August 18 - August 20.
Online Registrations Now Open!!
ITIL Qualifications Scheme Survey
When the full ITIL® Version 3 qualification scheme was complete there was always the expectation that the status of the Version 2 scheme would be reviewed. As part of the process of seeking the views of all major stakeholders, the ITIL® Qualifications Board, led by OGC, commissioned itSMF International to create a questionnaire to gauge the level of relative interest in the two schemes. The timetable for the eventual phased retirement of the Version 2 scheme will be determined by many factors such as availability of translated exams. In releasing this survey we acknowledge that customer demand is also a major contributor to the decisions.
By answering the questions in this survey you will have the opportunity to shape the future of the industry. We have tried to balance meaningful questions without making the survey too cumbersome to complete. The survey will be available for completion up to the end of Friday 24th July (UK time) so please this opportunity to help us.
If you have any questions on how to complete this Survey please email Chris Roberts (chris.roberts@itsmf.co.uk)
A Dictionary of IT Service Management Terms, Acronyms and Abbreviations ITIL® V3 Edition
Book Link: View Inside Book
Description:
The new version of the Dictionary of IT Service Management is based on the ITIL V3 Glossary of Terms, Definitions and Acronyms with additional Service Management definitions provided by authors. (more info)
Author:
ISBN: 9780955124570
- Cost: $23.95
- Member: $21.55
ABC of ICT - An Introduction
Description:
This introduction, the sister publication to the ABC Card Deck is a new approach to dry and formal training and change programs. Making strong and sound points with a dash of humor, it was designed and drawn by Paul Wilkinson and Jan Schilt. It covers the soft skills, which are ultimately pivotal to any ICT operation.
(more info)
Author:
ISBN: 9789087531409
- Cost: $96.70
- Member: $87.03
Achieving ISO/IEC 20000 Capacity management (BIP0037)
Description:
Covers requirements for a service provider to understand, predict, plan and manage capacity requirements and performance. (more info)
Author: Jenny Dugmore & Shirley Lacy
ISBN: 9780580446412
- Cost: $75.50
- Member: $67.95
Achieving ISO/IEC 20000 Enabling change (BIP0035)
Description:
Provides advice on planning, designing and implementing change, configuration and release management. This will enable the service provider to deliver changes and releases faster, better and cheaper in order to align with business needs. (more info)
Author: Jenny Dugmore & Shirley Lacy
ISBN: 9780580446399
- Cost: $75.50
- Member: $67.95
Achieving ISO/IEC 20000 Finance for service managers (BIP0034)
Description:
Describes basic financial management required by service managers, including budgeting, accounting and financial management. (more info)
Author: Jenny Dugmore & Shirley Lacy
ISBN: 9780580474620
- Cost: $75.50
- Member: $67.95
Achieving ISO/IEC 20000 Integrated service management (BIP0038)
Description:
Advice on planning, designing and implementing integrated service management to provide better control, greater efficiency and opportunities for improvement. (more info)
Author: Jenny Dugmore & Shirley Lacy
ISBN: 9780580446429
- Cost: $75.50
- Member: $67.95
Achieving ISO/IEC 20000 Keeping the service going (BIP0036)
Description:
Explains requirements and processes targeted at keeping customer services running, ranging from correcting incidents as soon as possible through to coping with major outages by having a continuity plan. (more info)
Author: Jenny Dugmore & Shirley Lacy
ISBN: 9780580446405
- Cost: $75.50
- Member: $67.95
Achieving ISO/IEC 20000 Making metrics work (BIP0032)
Description:
Gives a practical view of metrics and service reports and explains their importance in delivering an effective service and to service improvements. (more info)
Author: Jenny Dugmore & Shirley Lacy
ISBN: 9780580474606
- Cost: $75.50
- Member: $67.95
Achieving ISO/IEC 20000 Management decisions and documentation (BIP0030)
Description:
Provides background information on ISO/IEC 20000 and describes the role of management and the decisions they are faced with if their organisation is to achieve compliance. (more info)
Author: Jenny Dugmore & Shirley Lacy
ISBN: 9780580474583
- Cost: $75.50
- Member: $67.95
Achieving ISO/IEC 20000 Managing end-to-end service (BIP0033)
Description:
Describes supplier management, service level management and business relationship management, and how these processes are important to management of interfaces and types of supply chain common in IT service. (more info)
Author: Jenny Dugmore & Shirley Lacy
ISBN: 9780580474613
- Cost: $75.50
- Member: $67.95
Achieving ISO/IEC 20000 The differences between BS 15000 and ISO/IEC 20000 (BIP0039)
Description:
'The Differences Between BS 15000 and BS ISO/IEC 20000' will be of particular interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the BS ISO/IEC 20000 standard.
BS ISO/IEC 20000 was based on BS 15000, and this publication provides a detailed comparison of BS ISO/IEC 20000 and BS 15000, for both Parts 1 and 2. It shows the differences in structure, clause numbering, and references.
At the core of this publication is a series of tables detailing the changes to the requirements and recommendations clause-by-clause, as well as any re-wording that has been provided to give clarification for an international audience.
It includes an explanation of why the changes were made and the implications of each of the changes. This publication is based on the material produced by the Project Editor during the drafting of both Parts 1 and 2 of BS ISO/IEC 20000.
(more info)
Author: Jenny Dugmore
ISBN: 9780580473487
- Cost: $75.50
- Member: $67.95
Achieving ISO/IEC 20000 Why people matter (BIP0031)
Description:
Covers the roles and responsibilities of management and process owners. It emphasises the importance of management commitment to best practice and staffing as part of the requirements of ISO/IEC 20000. (more info)
Author: Jenny Dugmore & Shirley Lacy
ISBN: 9780580474590
- Cost: $75.50
- Member: $67.95
APMG for PRINCE2 Practitioners - eBook
Book Link: Please click here to download eBook Fact Sheet
Description:
Description:
This study guide, 'APMP for PRINCE2 Practitioners', enables candidates familiar with PRINCE2 to prepare for the APMP exam. It provides APMP exam candidates with a single source of reference material that covers all aspects of the APMP syllabus, including both pre-course and on-course material, whilst aligning it to the PRINCE2 Method. This enables PRINCE2 Practitioners (or project management staff working within a PRINCE2 environment) to expand their project management knowledge to cover all topics within the APMP syllabus.
Key features:
- Provides a jargon free explanation of APMP.
- Contains chapters covering Planning, Risk Management, Quality Management, Configuration Management, Change Control and Issue Management, Stakeholder Management, Procurement and People Management.
Please note that once you place your order there will be a short wait before receiving your eBook via email.
(more info)
Author: Graham Williams
ISBN: 9780113310951
- Cost: $90.28
- Member: $81.25
APMP for PRINCE2 Practitioners
Description:
This study guide, 'APMP for PRINCE2 Practitioners', enables candidates familiar with PRINCE2 to prepare for the APMP exam. It provides APMP exam candidates with a single source of reference material that covers all aspects of the APMP syllabus, including both pre-course and on-course material, whilst aligning it to the PRINCE2 Method. This enables PRINCE2 Practitioners (or project management staff working within a PRINCE2 environment) to expand their project management knowledge to cover all topics within the APMP syllabus.
Key features:
- Provides a jargon free explanation of APMP.
- Contains chapters covering Planning, Risk Management, Quality Management, Configuration Management, Change Control and Issue Management, Stakeholder Management, Procurement and People Management.
(more info)
Author: Graham Williams
ISBN: 9780113310951
- Cost: $98.05
- Member: $88.25
Application Management
Description:
Application Management embraces the software development life cycle, expanding the issues touched upon in Software Life cycle support and testing of IT Services.
Application Management also provides details on business change with the emphasis being placed on clear requirement definitions and the implementation of solutions to meet business users' needs.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113308668
- Cost: $166.70
- Member: $150.03
Application Management CD-ROM
Description:
Application Management embraces the software development life cycle, expanding the issues touched upon in Software Life cycle support and testing of IT Services.
Application Management also provides details on business change with the emphasis being placed on clear requirement definitions and the implementation of solutions to meet business users' needs.
The CD-ROM products are compatible with numerous platforms allowing access to as many users as required across businesses and site. For further details on network licences email info@itsmf.org.au.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113309047
- Cost: $301.20
- Member: $271.08
AS ISO/IEC 20000-2:2007 Information Technology - Service Management - Part 2: Code of Practice
Description:
As a code of practice, this part of ISO/IEC 20000 takes the form of guidance and recommendations.
This part of ISO/IEC 20000 should be used in conjunction with ISO/IEC 20000-1, the specification associated with this code of practise.
(more info)
Author:
ISBN: 0733780458
- Cost: $120.45
- Member: $108.41
Building an ITIL®-based Service Management Department
Book Link: View Inside Book
Description:
ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL Based Service Management Department', explains in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.
Key features:
- Uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronymns and definitions.
- Embraces and encompasses both ITIL Version 2 and ITIL Version 3.
(more info)
Author: Malcom Fry
ISBN: 9780113310968
- Cost: $71.55
- Member: $64.39
Business Benefits through Programme and Project Management
Description:
This revised title, previously 'Business Benefits through Project Management' has been updated and now covers both programme and project management.
'Business Benefits through Programme and Project Management' shows senior managers how using Managing Successful Programmes and PRINCE2 allows them to delegate, yet retain control of the big picture.
In short, this publication adds to OGC's portfolio of PPM publications that are aimed at ensuring that business projects and programmes succeed, and yield the expected benefits to the business.
Key features:
This publication provides a route map for ensuring that business projects and programmes succeed and yield the expected benefits to the business.
Covers both programme and project management.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113310258
- Cost: $77.80
- Member: $70.02
Business Benefits Through Project Management PRINCE2
Description:
Around 66% of projects fail. This book shows senior managers how PRINCE2 allows them to delegate yet retain control of the big picture, and how projects can be initiated and run successfully without massive management cost or overhead. In short, this publication helps ensure that business projects succeed, and yield the expected benefits.
Key features:
- Part of the PRINCE2 series - a proven project management approach
- Illustrated throughout with relevant case studies, tables and diagrams.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113308989
- Cost: $48.75
- Member: $43.88
Business Perspective: The Business View on Successful IT Service Delivery (Volume 2)
Description:
Business organisations are increasingly dependent on the electronic delivery of services, irrespective of type or size of organisation, and require high quality information systems (IS) services which can adapt to business and user requirements as they evolve. This publication, 'Business Perspective Volume 2', contains best practice information for IT practitioners on the development and delivery of quality IS services to maximise business objectives and benefits, building on the foundation of the other publications in the information technology infrastructure library (ITIL) series.
This volume sets out information on standards and best practice in relation to a number of key themes including:
- Corporate strategy
- IT governance
- Change
- Business continuity
- IT asset management
- Sourcing
- Knowledge management
Key features:
- This is an invaluable library addition for anyone hoping to find that all-important link between IT services and business success.
- Designed to complement Volume 1, which focuses on developing business awareness in IS providers.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113309696
- Cost: $166.70
- Member: $150.03
Business Perspective: The IS View on Delivering Services to the Business (Volume 1)
Description:
For IT to bring the greatest possible benefits to a business, IT practitioners must develop a deep understanding of their organisation's key principles and requirements.
Business Perspective Volume 1 performs a vital task. Given that there is absolute dependence of business on IT, it ensures that Best Practice flows from Information Services provision into the organisation as a whole. It will help IS personnel align their activities with the needs of the business in order to deliver the greatest benefits, such as:
- Contribution to business objectives.
- Developing IT services in line with those objectives.
- Assisting the business exploit their IT resource to the maximum.
- Helping to build an integrated culture within the business.
- Enabling change and innovation for business advantage.
Building on the foundations already laid down in ITIL, this book will be of enormous interest to all IS managers and anyone interested in fully exploiting their IT resource to deliver business benefits.
Typical business managers spend their time thinking from the perspective of the balance sheet, the profit and loss statement or number of units shipped. For IS to adopt a business perspective they need to view their service through the same filter.
Within the ITIL framework, the aim of this Business Perspective book is to help create that awareness for IT practitioners.
Key features:
- Builds on foundations already laid by ITIL.
- Designed to complement Volume 2, which focuses on delivering results against a background of change.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113308941
- Cost: $166.70
- Member: $150.03
Business Perspective: The IS View on Delivering Services to the Business (Volume 1) CD-ROM
Description:
For IT to bring the greatest possible benefits to a business, IT practitioners must develop a deep understanding of their organisation's key principles and requirements.
Business Perspective Volume 1 performs a vital task. Given that there is absolute dependence of business on IT, it ensures that Best Practice flows from Information Services provision into the organisation as a whole. It will help IS personnel align their activities with the needs of the business in order to deliver the greatest benefits, such as:
- Contribution to business objectives.
- Developing IT services in line with those objectives.
- Assisting the business exploit their IT resource to the maximum.
- Helping to build an integrated culture within the business.
- Enabling change and innovation for business advantage.
Building on the foundations already laid down in ITIL, this book will be of enormous interest to all IS managers and anyone interested in fully exploiting their IT resource to deliver business benefits.
Typical business managers spend their time thinking from the perspective of the balance sheet, the profit and loss statement or number of units shipped. For IS to adopt a business perspective they need to view their service through the same filter.
Within the ITIL framework, the aim of this Business Perspective book is to help create that awareness for IT practitioners.
Key features:
- Builds on foundations already laid by ITIL.
- Designed to complement Volume 2, which focuses on delivering results against a background of change.
Through purchasing a network licence, the full text can be downloaded onto your intranet, giving you access and search capacity throughout your organisation. The CD-ROM products are compatible with numerous platforms allowing access to as many users as required across businesses and site. For further details on network licences email info@itsmf.org.au.
(more info)
Author: Itil team
ISBN: 9780113309726
- Cost: $301.20
- Member: $271.08
Continual Service Improvement (CSI)
Book Link: View Inside Book
Description:
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM.
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
- Business and technology drivers for improvement
- Justification
- Business, financial and organisational improvements
- Methods, practices and tools
- Measurement and control
- Companion best practices
The international itSMF organisation, through its International Publications Executive Sub-Committee (IPESC), comprised of members from all itSMF chapters around the world, has given formal itSMF International endoresment to this book.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113310494
- Cost: $176.30
- Member: $158.67
Continual Service Improvement (CSI) - eBook
Book Link: Please click here to download eBook fact Sheet
Description:
Description:
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM.
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
- Business and technology drivers for improvement
- Justification
- Business, financial and organisational improvements
- Methods, practices and tools
- Measurement and control
- Companion best practices
The international itSMF organisation, through its International Publications Executive Sub-Committee (IPESC), comprised of members from all itSMF chapters around the world, has given formal itSMF International endoresment to this book.
Please note that once you place your order there will be a short wait before receiving your eBook via email.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113310937
- Cost: $187.94
- Member: $169.15
Continual Service Improvement (CSI) - PDF
Book Link: Please click here to download PDF Fact Sheet
Description:
Description:
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM.
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
- Business and technology drivers for improvement
- Justification
- Business, financial and organisational improvements
- Methods, practices and tools
- Measurement and control
- Companion best practices
The international itSMF organisation, through its International Publications Executive Sub-Committee (IPESC), comprised of members from all itSMF chapters around the world, has given formal itSMF International endoresment to this book.
Please note that once you place your order there will be a short wait before receiving your PDF
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113310562
- Cost: $219.26
- Member: $197.33
Continual Service Improvement based on ITIL V3: A Management Guide
Description:
The Management Guides are a concise summary of the ‘Foundations of IT Service Management based on ITIL V3’. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.
What are the key service management processes? What is the ‘lifecycle’ approach?
(more info)
Author:
ISBN: 9789087531287
- Cost: $42.75
- Member: $38.48
Foundations of IT Service Management based on ITIL
Description:
In recent years, IT Service Management has developed into a field in its own right. Organisations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronisation of these services with the needs of the organisation are now essential to their survival.
This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support and Service Delivery and is intended to serve as:
- a thorough and convenient introduction to the field of IT Service Management and a selection of the books in the IT Infrastructure Library (ITIL).
- a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management.
This new edition contains only those topics relevant for Foundations exams. While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.
Since no single publication can have the answers to all the questions that arise in a field so multifaceted as IT Service Management, the aim of the book is to raise key questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.
(more info)
Author:
ISBN: 9789077212585
- Cost: $79.55
- Member: $71.59
Foundations of IT Service Management Based on ITIL - eBook
Book Link: Please click here to download eBook Fact Sheet
Description:
Description:
In recent years, IT Service Management has developed into a field in its own right. Organisations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronisation of these services with the needs of the organisation are now essential to their survival.
This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support and Service Delivery and is intended to serve as:
- a thorough and convenient introduction to the field of IT Service Management and a selection of the books in the IT Infrastructure Library (ITIL).
- a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management.
This new edition contains only those topics relevant for Foundations exams. While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination.
Since no single publication can have the answers to all the questions that arise in a field so multifaceted as IT Service Management, the aim of the book is to raise key questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.
Please note that once you place your order there will be a short wait before receiving your eBook via email.
(more info)
Author: N/A
ISBN: 9789087531911
- Cost: $79.99
- Member: $71.99
Foundations of IT Service Management Based on ITIL V3 - eBook
Book Link: Please click here to download eBook Fact Sheet
Description:
Description:
This new title looks at Best Practices described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this new publication covers the following steps in detail:
- Service Strategy
- Service Design
- Service Operation
- Service Transition
- Continual Service Improvement
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organisations.
This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
Please note that once you place your order there will be a short wait before receiving your eBook via email.
(more info)
Author: N/A
ISBN: 9789087531782
- Cost: $79.99
- Member: $71.99
Foundations of IT Service Management based on ITIL® V3
Description:
This new title looks at Best Practices described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this new publication covers the following steps in detail:
- Service Strategy
- Service Design
- Service Operation
- Service Transition
- Continual Service Improvement
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organisations.
This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
(more info)
Author:
ISBN: 9789087530570
- Cost: $79.55
- Member: $71.59
Frameworks for IT Management
Description:
Modern IT managers are confronted with an overwhelming number of management frameworks, methods and methodologies. In addition many IT service providers believe they can't be taken seriously if they don't also have a proprietary framework to offer which makes it even more difficult to find your way through the framework forest.
'Frameworks for IT Management', covers the most important frameworks in use, in a neutral and objective way, so that readers can better understand the potential value of each instrument. Each framework is described by a well-known expert in that field, in a structured format, to emphasise the specific characteristics. A consistent approach to each chapter allows easy comparison between the instruments: a description of each framework, the origin/history, where the instrument is used, description and core graphics, approach/how to, relevance to IT management, strengths and weaknesses, cross-references/relationships and links and literature.
It also contains descriptions (in alphabetical order) of AS 8015, ASL, BiSL, CobiT, eSCM, eTOM, Generic Framework for Information Management (PrimaVera), IPMA Competence Baseline, ISO/IEC 20000, (formerly BS15000), ISO 27001 (ISO 17799/BS7799), ISO 9000 (GB/T 19000), ISPL, IT Balanced Scorecard, ITIL®, ITS-CMM, PMBoK, PRINCE2®, M_o_R®, MSP, Six Sigma, TickIT, and TQM.
(more info)
Author:
ISBN: 9789077212905
- Cost: $79.55
- Member: $71.59
Frameworks for IT Management - eBook
Book Link: Please click here to download eBook Fact Sheet
Description:
Description:
Modern IT managers are confronted with an overwhelming number of management frameworks, methods and methodologies. In addition many IT service providers believe they can't be taken seriously if they don't also have a proprietary framework to offer which makes it even more difficult to find your way through the framework forest.
'Frameworks for IT Management', covers the most important frameworks in use, in a neutral and objective way, so that readers can better understand the potential value of each instrument. Each framework is described by a well-known expert in that field, in a structured format, to emphasise the specific characteristics. A consistent approach to each chapter allows easy comparison between the instruments: a description of each framework, the origin/history, where the instrument is used, description and core graphics, approach/how to, relevance to IT management, strengths and weaknesses, cross-references/relationships and links and literature.
It also contains descriptions (in alphabetical order) of AS 8015, ASL, BiSL, CobiT, eSCM, eTOM, Generic Framework for Information Management (PrimaVera), IPMA Competence Baseline, ISO/IEC 20000, (formerly BS15000), ISO 27001 (ISO 17799/BS7799), ISO 9000 (GB/T 19000), ISPL, IT Balanced Scorecard, ITIL®, ITS-CMM, PMBoK, PRINCE2®, M_o_R®, MSP, Six Sigma, TickIT, and TQM.
Please note that once you place your order there will be a short wait before receiving your eBook via email.
(more info)
Author: N/A
ISBN: 9789087531935
- Cost: $79.99
- Member: $71.99
Green IT in Practice: How One Company is Approacing the Greening of Its IT
Description:
"Green IT in Practice" is a practical book to help managers navigate a little more easily through the mass of information surrounding Green IT. Written by Gary Hird, Technical Strategy Manager for the John Lewis Partnership, who has responsibility for progressing Green IT initiatives for John Lewis and Waitrose, and endorsed by Trewin Restorick, Director of the environmental charity Global Action Plan, this key book exudes tried and tested helpful advice, techniques and examples. "Green IT in Practice" contains a variety of ideas for establishing and formalising a Green IT programme within an organisation. The experience of the John Lewis Partnership's Green IT programme during 2007 and the first half of 2008 is discussed in detail and is a core element.Chapters cover the link between general Corporate Social Responsibility and Green IT, how to go about constructing appropriate policies and metrics, and thoughts on how to engage with employees and suppliers. Individual case studies on key Green IT initiatives are then discussed in turn, before the book ends with a chapter considering how IT can begin to enable carbon footprint reduction in the organisation as a whole.
Please allow up to 4 weeks for delivery. If your order is urgent, please contact the office on (03) 9879 5466. (more info)
(more info)
Author: Gary Hird
ISBN: 9781905356614
- Cost: $109.85
- Member: $98.86
ICT Infrastructure Management
Description:
'ICT Infrastructure Management' is part of the ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services.
This publication covers network service management, operations management, management of local processors, computer installation and acceptance and systems management.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113308651
- Cost: $166.70
- Member: $150.03
ICT Infrastructure Management CD-ROM
Description:
'ICT Infrastructure Management' is part of the ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services.
This publication covers network service management, operations management, management of local processors, computer installation and acceptance and systems management.
Through purchasing a network licence, the full text can be downloaded onto your intranet, giving you access and search capacity throughout your organisation. The CD-ROM products are compatible with numerous platforms allowing access to as many users as required across businesses and site. For further details on network licences email info@itsmf.org.au.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113309030
- Cost: $301.20
- Member: $271.08
Implementing Information Security based on ISO 27001/ISO 17799: A Management Guide
Description:
This title covers the implementation issues of the information security standards up to and including audits. Pivotal to this it covers the installation of an ISMS, or Information Security Management System. This is defined as ‘that part of the overall management system, based on a business risk approach, to establish, implement, operate, monitor, review, maintain and improve information security. The management system includes organisational structure, policies, planning activities, responsibilities, practices, procedures, processes and resources.’
Effective information security is defined in the Standard as the ‘preservation of confidentiality, integrity and availability of information.’ It cannot be achieved through technological means alone, and should never be implemented in a way that is either out of line with the organisation’s approach to risk or which undermines or creates difficulties for its business operations.
The ISMS includes ‘organisational structure, policies, planning activities, responsibilities, practices, procedures, processes and resources’ and is a structured, coherent management approach to information security. It should be designed to ensure the effective interaction of the three key attributes of information security:
- Process (or procedure)
- Technology
- Behaviour
The book covers cultural and organisational issues that are key for successful adoption and certification. It covers strategic business decision-making and makes recommendations as to Board input. It notes that the design and implementation of the ISMS should be directly influenced by the organisation’s ‘needs and objectives, security requirements, the processes employed and the size and structure of the organisation.’
(more info)
Author: Alan Calder
ISBN: 9789077212783
- Cost: $43.65
- Member: $39.28
Implementing ISO/IEC 20000 Certification - The Roadmap
Description:
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organisations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way?
This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world.
- Part A of this title covers the step by step description of the ISO 20000 implementation process.
- Part B contains real case studies from organisations who have successfully achieved ISO/IEC accreditation.
This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project.
(more info)
Author: David Clifford
ISBN: 9789087530822
- Cost: $73.85
- Member: $66.47
Implementing ISO/IEC 20000 Certification - The Roadmap - eBook
Book Link: Please click here to download eBook Fact Sheet
Description:
Description:
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organisations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way?
This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world.
- Part A of this title covers the step by step description of the ISO 20000 implementation process.
- Part B contains real case studies from organisations who have successfully achieved ISO/IEC accreditation.
This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project.
Please note that once you place your order there will be a short wait before receiving your eBook via email.
(more info)
Author: David Clifford
ISBN: 9789087531966
- Cost: $68.56
- Member: $61.70
Implementing IT Governance
Description:
The issues, opportunities and challenges of aligning information technology more closely with an organisation and effectively governing an organisation’s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organisations.
Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today.
The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT - strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management and Delivery with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.
(more info)
Author: Gad J Selig
ISBN: 9789087531195
- Cost: $73.85
- Member: $66.47
Implementing IT Governance - A Pocket Guide
Description:
The issues, opportunities and challenges of aligning information technology more closely with an organisation and effectively governing an organisation’s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organisations.
Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today.
The Pocket Book is a summary of the Main title and covers the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. The chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT – strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.
(more info)
Author: Gad J Selig
ISBN: 9789087532161
- Cost: $34.50
- Member: $31.05
Implementing IT Governance - eBook
Book Link: Please click here to download eBook Fact Sheet
Description:
Description:
The issues, opportunities and challenges of aligning information technology more closely with an organisation and effectively governing an organisation’s Information Technology (IT) investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management in enterprises on a global basis. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organisations.
Much has been written and documented about the individual components of IT Governance such as strategic planning, demand (portfolio investment) management, program and project management, IT service management and delivery, strategic sourcing and outsourcing, performance management and metrics, like the balanced scorecard, compliance and others. Much less has been written about a comprehensive and integrated IT/Business Alignment, Planning, Execution and Governance approach. This new title fills that need in the marketplace and gives readers a structured and practical solutions using the best of the best principles available today.
The book is divided into nine chapters, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment - leadership and proactive people and change agents, flexible and scalable processes and enabling technology. Each of the chapters also covers one or more of the following action oriented topics: demand management and alignment (the why and what of IT - strategic planning, portfolio investment management, decision authority, etc.); execution management (includes the how - Program/Project Management, IT Service Management and Delivery with IT Infrastructure Library (ITIL) and Strategic Sourcing and outsourcing); performance, risk and contingency management (e.g. includes COBIT, the balanced scorecard and other metrics and controls); and leadership, teams and people skills.
Please note that once you place your order there will be a short wait before receiving your eBook via email.
(more info)
Author: Gad J Selig
ISBN: 9789087532154
- Cost: $68.56
- Member: $61.70
Implementing Metrics for IT Service Management
Description:
This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management.
This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements.
The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book “Metrics for IT Service Management” also published by Van Haren Publishing. The objectives of the measurement program are to help the user determine ways to:
- Align IT with business objectives
- Maintain compliance requirements for business operations
- Drive operational efficiencies, effectiveness and quality.
(more info)
Author: David Smith
ISBN: 9789087531140
- Cost: $180.90
- Member: $162.81
Introduction to ITIL
Description:
This is the introduction from the Official ITIL Publisher covering all the ITIL V2 products in the series.
The complete library is extensive and this unique, official publication offers an essential overview of the methodology, benefits and full range of ITIL publications available.
Clearly written and practical, anyone learning about ITIL or championing it within an organisation will find this book invaluable.
Key feature:
- Provides a thorough and convenient introduction to the filed of IT Service Management and the ITIL V2 publications.
The International ITSMF organisation, through its International Publications Executive Sub-Committee (IPESC) comprised of a council of members from global itSMF chapters has given its formal itSMF International endorsement to this publication.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113309733
- Cost: $91.60
- Member: $82.44
Introduction to ITIL CD-ROM
Description:
This is the introduction from the Official ITIL Publisher covering all the ITIL V2 products in the series.
The complete library is extensive and this unique, official publication offers an essential overview of the methodology, benefits and full range of ITIL publications available.
Clearly written and practical, anyone learning about ITIL or championing it within an organisation will find this book invaluable.
Key feature:
- Provides a thorough and convenient introduction to the filed of IT Service Management and the ITIL V2 publications.
The International ITSMF organisation, through its International Publications Executive Sub-Committee (IPESC) comprised of a council of members from global itSMF chapters has given its formal itSMF International endorsement to this publication.
Through purchasing a network licence, the full text can be downloaded onto your intranet, giving you access and search capacity throughout your organisation. The CD-ROM products are compatible with numerous platforms allowing access to as many users as required across businesses and sites. For further details on network licences email info@itsmf.org.au.
(more info)
Author: This is the introduction from the Official ITIL Publisher covering all the ITIL V2 products in the series.
ISBN: 9780113309771
- Cost: $78.70
- Member: $70.83
ISO/IEC 20000 An Introduction
Description:
ISO/IEC 20000 is the Certification for organisations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee. The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible Introduction:
- To promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations;
- To support ISO 20000 training and certification;
- To produce a detailed guide to the core content of ISO 20000, for practitioners; and
- Includes the Full ISO 20000 Standard Text;
‘ISO 20000: An Introduction’ is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.
(more info)
Author:
ISBN: 9789087530815
- Cost: $88.15
- Member: $79.33
ISO/IEC 20000 An Introduction - eBook
Book Link: Please click here to download eBook Fact Sheet
Description:
Description:
ISO/IEC 20000 is the Certification for organisations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee. The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible Introduction:
- To promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations;
- To support ISO 20000 training and certification;
- To produce a detailed guide to the core content of ISO 20000, for practitioners; and
- Includes the Full ISO 20000 Standard Text;
‘ISO 20000: An Introduction’ is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.
Please note that once you place your order there will be a short wait before receiving your eBook via email.
(more info)
Author: David Clifford
ISBN: 9789087531942
- Cost: $100.01
- Member: $90.01
ISO/IEC 20000 An Introduction - PDF
Book Link: Please click here to download PDF Fact Sheet
Description:
Description:
ISO/IEC 20000 is the Certification for organisations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee. The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible Introduction:
- To promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations;
- To support ISO 20000 training and certification;
- To produce a detailed guide to the core content of ISO 20000, for practitioners; and
- Includes the Full ISO 20000 Standard Text;
‘ISO 20000: An Introduction’ is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.
Please note that once you place your order there will be a short wait before receiving your PDF
(more info)
Author: N/A
ISBN: 9789087530815
- Cost: $103.14
- Member: $92.83
ISO/IEC 20000: A Pocket Guide - eBook
Book Link: Please click here to download eBook Fact Sheet
Description:
Description:
A quick and accessible to a universally adopted standard. This standard is based on ITIL which is also very widely known and used. ISO 20000 describes Service Management standards that must be attained for corporate accreditation.
BS15000, the standard dedicated to IT Service Management, has now become an ISO standard (ISO 20000). The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000 / BS15000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide:
- To promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations;
- To support ISO 20000 training and certification;
- To produce a quick reference to the core content of ISO 20000, for practitioners.
‘ISO 20000: A Pocket Guide’ is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.
Please note that once you place your order there will be a short wait before receiving your eBook via email.
(more info)
Author: N/A
ISBN: 9789087531928
- Cost: $29.94
- Member: $26.95
ISO/IEC 20000: A Pocket Guide
Description:
A quick and accessible to a universally adopted standard. This standard is based on ITIL which is also very widely known and used. ISO 20000 describes Service Management standards that must be attained for corporate accreditation.
BS15000, the standard dedicated to IT Service Management, has now become an ISO standard (ISO 20000). The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000 / BS15000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide:
- To promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations;
- To support ISO 20000 training and certification;
- To produce a quick reference to the core content of ISO 20000, for practitioners.
‘ISO 20000: A Pocket Guide’ is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.
(more info)
Author:
ISBN: 9789077212790
- Cost: $34.60
- Member: $31.14
IT Service Management - Global Best Practices Volume 1
Description:
The Official itSMF International Compendium of Cutting-Edge Thinking
This unique guide is written by industry thought leaders giving the inside track on new practices that could radically change IT Service Management in the next few years.
IT Service Management - Global Best Practices Volume 1 is written by leading experts from many countries (UK, Spain, Ireland, Italy, Taiwan, Australia, USA, Canada, Argentina, Brazil, Belgium, Netherlands, New Zealand, Israel) and contains over 40 chapters within the following disciplines:
1. Trends, visions and analysis of ITSM market
2. Governance
3. Demand & portfolio & sourcing
4. Awareness & implementation
5. Organisation
6. Modeling
7. Processes
8. Standards & frameworks
9. Metrics
(more info)
Author:
ISBN: 9789087531003
- Cost: $160.95
- Member: $144.85
IT Service Management - Global Best Practices Volume 1 - eBook
Book Link: Please click here to download eBook Fact Sheet
Description:
Description:
The Official itSMF International Compendium of Cutting-Edge Thinking
This unique guide is written by industry thought leaders giving the inside track on new practices that could radically change IT Service Management in the next few years.
IT Service Management - Global Best Practices Volume 1 is written by leading experts from many countries (UK, Spain, Ireland, Italy, Taiwan, Australia, USA, Canada, Argentina, Brazil, Belgium, Netherlands, New Zealand, Israel) and contains over 40 chapters within the following disciplines:
1. Trends, visions and analysis of ITSM market
2. Governance
3. Demand & portfolio & sourcing
4. Awareness & implementation
5. Organisation
6. Modeling
7. Processes
8. Standards & frameworks
9. Metrics
Please note that once you place your order there will be a short wait before receiving your eBook via email.
(more info)
Author: N/A
ISBN: 9789087531980
- Cost: $138.14
- Member: $124.33
IT Service Management Based on ITIL V3 - A Pocket Guide - eBook
Description:
Description:
This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well.
Please note that once you place your order there will be a short wait before receiving your eBook via email.
(more info)
Author: N/A
ISBN: 9789087531713
- Cost: $29.94
- Member: $26.95
IT Service Management Based on ITIL® V3 - A Pocket Guide
Description:
This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well. (more info)
Author:
ISBN: 9789087531027
- Cost: $25.75
- Member: $23.18
IT Service Management from Hell
Description:
This publication, 'IT Service Management From Hell, takes a humorous look at some of the worst aspects of IT service management.
It covers such topics as:
- Doing nothing, Continuing to do nothing whilst looking like doing something;
- Graphs, GANTT charts, and similar time wasting activities;
- Estimating how bad things are, and damage limitation;
- Providing less with more;
- Getting the IT infrastructure you want.
(more info)
Author:
ISBN: 9789077212219
- Cost: $30.80
- Member: $27.72
IT Service Management: A companion to the IT Infrastructure Library
Description:
This version 2 publication is commonly known as the 'Pocket Guide' or 'Little ITIL'. It has been designed as a handy reference work for IT Service Management practitioners and for those taking the Foundation Certificate in IT Service Management. It is recognised as a complementary publication to the complete IT Infrastructure Library (ITIL).
The Pocket Guide explains the processes involved in the two key areas of ITIL version 2 Service Management (Service Support and Service Delivery) and their application to the complete service lifecycle.
This book is endorsed by the itSMF IPESC (International Publications ESC).
(more info)
Author:
ISBN: 9780952470618
- Cost: $23.95
- Member: $21.55
IT-enabled Business Change: Successful Management
Description:
The high profile failure of major IT-related projects in both private and public sectors underlines the need for stringent change management. As businesses increasingly look to IT to enable that change, Sharm Manwani examines the types of business change processes that involve the use of IT, from the reasons organisations change the way they work, to how that change is identified, managed and implemented. The structure follows a new IT-enabled business change lifecycle which focuses on strategic alignment and delivering benefits rather than implementing a technology solution. All those involved in organisational change need to understand the pitfalls and the critical success factors. The potential audience therefore covers a wide range of business and IT executives, managers, professionals and expert users. The main desired outcome of this book is that it helps those who are involved in IT-enabled business change projects to understand the issues and to be more successful. (more info)
Author: Manwani, Sharm
ISBN: 9781902505916
- Cost: $86.45
- Member: $77.81
ITIL Lifecycle Publication Suite
Book Link: View Inside Book
Description:
The new core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.
Publications in the suite:
- Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operation (SO)
- Continual Service Improvement (CSI)
The suite of titles offers considerable costs savings against purchasing all five titles individually.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113310500
- Cost: $754.73
- Member: $679.26
ITIL Lifecycle Publication Suite - eBook
Book Link: Please click here to download eBook Fact Sheet
Description:
Description:
The new core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.
Publications in the suite:
- Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operation (SO)
- Continual Service Improvement (CSI)
Please note that once you place your order there will be a short wait before receiving your eBook via email.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113311231
- Cost: $771.27
- Member: $694.14
ITIL Lifecycle Publication Suite - PDF
Book Link: Please click here to download PDF Fact sheet
Description:
Description:
The new core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.
Publications in the suite:
- Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operation (SO)
- Continual Service Improvement (CSI)
Please note that once you place your order there will be a short wait before receiving your PDF.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113310517
- Cost: $771.27
- Member: $694.14
ITIL Small-scale Implementation
Description:
Adapted to provide sound processes for small organisations, this vital title will help any organisation with a small resource base implement all the key elements of ITIL.
At the same time, it will act as a starting point for larger organisations either those under budget constraints or those who have departmentalised ITIL implementations.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113309801
- Cost: $78.70
- Member: $70.83
ITIL Small-scale Implementation V3 2008 Edition
Description:
'ITIL Small-Scale Implementation' has been updated in line with ITIL Version 3: the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication considers the significance of size, the characteristics of small organisations, and how to scale ITIL down for small organisations.
Key features:
- A practical guide to scaling ITIL for use in smaller organisations.
- Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions.
Please note, this publication will be published 31st July 2009.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113310784
- Cost: $104.50
- Member: $94.05
ITIL V3 foundation handbook: pocketbook from the Official Publisher of ITIL
Description:
A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.
(more info)
Author: OGC - Office of Government Commerce
ISBN: 9780113311712
- Cost: $25.30
- Member: $22.77
ITIL Version 3 at a Glance: Information Quick Reference
Description:
ITIL Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL V3. ITIL is an internationally-recognised set of best practices for providing IT service management. IT organisations worldwide are implementing ITIL as a vehicle for improving IT service quality and improve return on investment for IT services. The desk reference (TM)s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITILA Version 3 At a Glance will be of interest to organisations looking to train their staff in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL V3 implementation. Each chapter in ITIL Version 3 at a Glance summarises one of the ITIL V3 books in the following consistent structure: -
- Brief Description of the Stage
- Overview Diagram of the Stage
- Key Concepts of the Stage
- Practices or Processes
- Roles
- Process Purpose
- Overview Diagram
- Key Concepts
(more info)
Author: John Long
ISBN: 9780387773926
- Cost: $182.85
- Member: $164.56
Key Element Guide Continual Service Improvement
Book Link: View Inside Book
Description:
'Key Element Guide Continual Service Improvement' is a handy reference guide to the core Continual Service Improvement publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, and key elements of Continual Service Improvement. (more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113311224
- Cost: $26.40
- Member: $23.76
Key Element Guide Service Design
Book Link: View Inside Link
Description:
'Key Element Guide Service Design' is a handy reference guide to the core Service Design publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, key elements and practice of Service Design as well as discussing the five aspects of design, the service design process elements, and how to define service level requirements. (more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113311200
- Cost: $26.40
- Member: $23.76
Key Element Guide Service Operation
Book Link: View Inside Book
Description:
'Key Element Guide Service Operation' is a handy reference guide to the core Service Operation publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, key elements of Service Operation as well as an overview of the Service performance balance, the Service Operation functions and Operation planning. (more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113311187
- Cost: $26.40
- Member: $23.76
Key Element Guide Service Stategy
Book Link: View Inside Book
Description:
'Key Element Guide Service Strategy' is a handy reference guide to the core Service Strategy publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of this publication is to provide an overview of the key elements, principles and objectives of Service Strategy and how strategy runs through the Service Lifecycle. (more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113311194
- Cost: $26.40
- Member: $23.76
Key Element Guide Service Transition
Book Link: View Inside Book
Description:
'Key Element Guide Service Transition' is a handy reference guide to the core Service Transition publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, key elements of Service Transition. (more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113311217
- Cost: $26.40
- Member: $23.76
Key Element Guide Suite
Book Link: View Inside Book
Description:
Written by the original authoring team for the ITIL V3 Project, these Key Element Guides are a handy and portable set of reference guides to the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach. The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. The main focus of each the Key Element Guides is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges, and key lessons for each of the five elements of the service lifecycle. (more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113310883
- Cost: $105.50
- Member: $94.95
Lifecycle Approach based on ITIL V3 Suite: Management Guide Set
Description:
This thorough series of titles looks at each of the ITIL V3 lifecycle stages in order to give readers a succinct but complete guide to the essence of that stage.
This Management Guide set consists of 5 books:
- Service Operation based on ITIL V3: Management Guide
- Service Transition based on ITIL V3: Management Guide
- Continual Service Improvement based on ITIL V3: Management Guide
- Service Design based on ITIL V3: Management Guide
- Service Strategy based on ITIL V3: Management Guide
The books are divided into two parts:
In the first part the lifecycle phase is discussed in detail, in a standardized structure. In addition there is general information on principles of processes, teams, roles, functions, positions, tools, and other elements of interest.
The second half specifically addresses the processes and functions of the lifecycle stage and are described in detail. Each of these processes and functions is described in terms of:
- Activities, methods and techniques
- Interfaces, inputs and outputs
- Metrics and Key Performance Indicators (KPIs)
- Implementation, with Critical Success Factors (CSFs), challenges, risks and traps
A reference list of used sources is provided, as well as the official ITIL Glossary and a list with acronyms.
*Please note that this book is purchased on a order by order basis, so please allow up to 4 weeks for delivery. Total cost includes delivery within Australia.
(more info)
Author:
ISBN: 9789087531089
- Cost: $135.10
- Member: $121.59
Management of Risk: Guidance for Practitioners
Description:
Every organisation must find the right balance between opportunities and threats in managing its risks. M_o_R takes a best practice approach, which offers a structured and effective framework for risk management. Its aim is to help organisations to achieve their objectives by first identifying the risks, and then choosing the right response to the threats and opportunities that are created by uncertainty. This publication is invaluable across all organisational activities from strategic, programme, project or operational perspectives.
Providing a route map for risk management, M_o_R brings together key principles, a recommended approach, a set of inter-related processes and pointers to more detailed sources of advice on risk management techniques and specialisms. It also shows how the guidance should be embedded, reviewed and applied differently depending on the nature of the objectives at risk.
The 2007 edition is a major refresh of the M_o_R guidance written in 2002. The framework has been strengthened in the following areas:
- Corporate governance and internal control - reflects advice from the Turnbull report and covers the new regulatory regimes in the UK, Europe and the US.
- M_o_R Principles - expanded to reflect the requirements of corporate governance and internal control and the growing interest in continual improvement and organisational maturity.
- M_o_R Framework - the 2002 edition makes reference to this in both the Principle Chapters and the Process Chapter. In this edition the guidance is greatly expanded through a brand new chapter on this topic.
- M_o_R Process - updated and expanded to reflect current thinking, changes made to the HM Treasury Orange Book, and the relationship between these and M_o_R Principles and Framework.
- Embedding and reviewing M_o_R - expands the guidance within the 2002 edition to show how M_o_R can be successfully introduced into an organisation.
- M_o_R Perspectives - with a clear focus on successful business change, considers the different aspects of risk management within an organisation from strategy, programme, project and operational perspectives.
- Appendices - six key topics now replace 11 appendices: Risk Management Techniques; Document Outlines; Health check: the use of Maturity Models; Risk Specialism; Selecting Tools to support risk management.
- Glossary - updated to reflect common language used across M_o_R PRINCE2 and MSP and aligned with BSI's emerging Risk Standard.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113310388
- Cost: $122.93
- Member: $110.64