ITIL V3 Publications
The complete set including Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement.
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Queensland - Special Interest Group
Starts: 23rd Jul 2008
Starts: 30th Jul 2008
Starts: 7th Sep 2008
A Dictionary of ITSM Terms, Acronyms and Abbreviations
Description:
Many of those invoved in professional IT Service Management over the years have recognised the need for a single comprehensive dictionary of IT Service Management terms, conditions accronyms and abbreviations. The world of IT abounds with 'special' words and letters and a good deal of these seem to have found their way into this specialist aspect of IT management.
This booklet has been developed as a companion on itSMF Service Management and it provides users with a simple, clear, concise set of current IT 'words' and their usage.
(more info)
Author: na
ISBN: 0952470659
- Cost: $24.20
- Member: $21.78
Application Management
Description:
Application Management is part of the seven book ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services.This publication covers the software development life cycle and provides details on business change with the emphasis on clear requirement definitions and implementation to meet business users' needs.
Please allow up to 4 weeks for delivery.
(more info)
Author: na
ISBN: 0113308663
- Cost: $165.00
- Member: $148.50
Application Management - CD
Description:
Covers software life cycle support, testing of IT serevices and business change with emphasis being placed on clear requirement, definition and implementation of solutions to meet business user needs.
The purchase of this CD provides licences access to Application Management on a single-user only basis. If you intend to access the CD-Rom from your Network, you are legally bound to urchase a Network licence. For further information and costs, please contact info@itsmf.org.au or telephone the National Office on (03) 9897 1361
(more info)
Author: na
ISBN: 011330904X
- Cost: $400.00
- Member: $360.00
AS ISO/IEC 20000-1:2007 Specification
Description:
This is the latest Information technology Service Management Australian Standard for ISO/IEC 20000 (more info)
Author: na
ISBN: AS ISO/IEC 20000-1:2007
- Cost: $99.83
- Member: $89.85
AS ISO/IEC 20000-2:2007 Code of Practice
Description:
This is the latest Information Technology Service Management Australian Standard for ISO 20000 (more info)
Author: na
ISBN: AS ISO/IEC 20000-2:2007
- Cost: $102.85
- Member: $92.56
BIP0030 ISO/IEC 20000 Management decisions & documentation
Description:
This publication is the first in a series of ten publications related to ISO/IEC 20000. Each publication provides advice on different aspects of ISO/IEC 20000. (more info)
Author: na
ISBN: 0580474585
- Cost: $82.50
- Member: $74.25
BIP0031 ISO/IEC 20000 Why people Matter
Description:
This publication is the second in a series of ten publications related to ISO/IEC 20000. Each publication provides advice on different aspects of ISO/IEC 20000. (more info)
Author: na
ISBN: 0580474593
- Cost: $82.50
- Member: $74.25
BIP0032 ISO/IEC 20000 Making Metrics work
Description:
This publication is the third in a series of ten publications related to ISO/IEC 20000. Each publication provides advice on different aspects of ISO/IEC 20000. (more info)
Author: na
ISBN: 0580474607
- Cost: $82.50
- Member: $74.25
BIP0033 ISO/IEC 20000 Managing end-to-end service
Description:
This publication is the fourth in a series of ten publications related to ISO/IEC 20000. Each publication provides advice on different aspects of ISO/IEC 20000. (more info)
Author: na
ISBN: 0580474615
- Cost: $82.50
- Member: $74.25
BIP0034 ISO/IEC 20000 Finance for service managers
Description:
This publication is the fifth in a series of ten publications related to ISO/IEC 20000. Each publication provides advice on different aspects of ISO/IEC 20000. (more info)
Author: na
ISBN: 0580474623
- Cost: $82.50
- Member: $74.25
BIP0035 ISO/IEC Enabling change
Description:
This publication is the sixth in a series of ten publications related to ISO/IEC 20000. Each publication provides advice on different aspects of ISO/IEC 20000. (more info)
Author: na
ISBN: 0580446395
- Cost: $82.50
- Member: $74.25
BIP0036 ISO/IEC 20000 Keeping the Service going
Description:
This publication is the seventh in a series of ten publications related to ISO/IEC 20000. Each publication provides advice on different aspects of ISO/IEC 20000 (more info)
Author: na
ISBN: 0580446409
- Cost: $82.50
- Member: $74.25
BIP0037 ISO/IEC 20000 Capacity Management
Description:
This publication is the eighth in a series of ten publications related to ISO/IEC 20000 Each publication provides advice on different aspects of ISO/IEC 20000. (more info)
Author: na
ISBN: 0580446417
- Cost: $82.50
- Member: $74.25
BIP0038 ISO/IEC 20000 Integrated Service Management
Description:
This publication is the ninth in a series of ten publications related to ISO/IEC 20000 Each publication provides advice on different aspects of ISO/IEC 20000. (more info)
Author: na
ISBN: 0580446425
- Cost: $82.50
- Member: $74.25
BIP0039 ISO/IEC 20000 The Differences between BS15000 and ISO/IEC 20000
Description:
This publication is the tenth in a series of ten publications related to ISO/IEC 20000 Each publication provides advice on different aspects of ISO/IEC 20000. (more info)
Author: na
ISBN: 0580473481
- Cost: $82.50
- Member: $74.25
Building an ITIL based Service Management Department
Description:
ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL Based Service Management Department', explains in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement those processes.
Key features:
- Uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronymns and definitions.
- Embraces and encompasses both ITIL Version 2 and ITIL Version 3.
Please allow up to 4 weeks for delivery.
(more info)
Author: Office of Government Commerce (OGC)
ISBN: 9780113310968
- Cost: $71.50
- Member: $64.35
Business Perspective CD
Description:
the CD version of Book 1 (more info)
Author: Itil team
ISBN: 0113309724
- Cost: $250.00
- Member: $225.00
Business Perspective Volume 1
Description:
This book describes the IS View on Delivering Services to the Business.
The increasingly important contribution of IT to the success- or failure -of a business is an established fact. Typical business managers spend their time thinking from the perspective of the balance sheet, the profit and loss statement or number of units shipped. For IS to adopt a business Perspective they need to view their service through the same filter.
Within the ITIL framework, the aim of this Business Perspective book is to help create that awareness for IT practitioners.
Please allow up to 4 weeks for delivery.
(more info)
Author: na
ISBN: 0113308949
- Cost: $165.00
- Member: $148.50
Business Perspective Volume 2
Description:
Best practice and standards-based approaches have an important role to play in the management of ITIL. This book sets the business's IT capability in the context of OGC's IT Infrastructure Library (ITIL), the most widely accepted approach to IT Service Management in the world. It is a key enabler in ensuring the IT service providers deliver services with the reliability, availability and security to meet the demands of today's business.
The ITIL volume "Business Perspective The IS View on Delivering Services to the Business" was published in 2004. Its purpose was to explain to IT service suppliers how to engage more effectively with their business customers. the primar