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Q1 Seminars 2012
VIC - 7 March
TAS - 7 March
QLD - 14 March
NSW - 15 March
ACT - 1 March
WA - 28 February
SA - 22 March
Chris Dancy's Social Media Workshops in Melbourne and Sydney have my highest recommendation. I stopped all the busy-ness to attend and am so glad I did. It was a real eye opener - we must get him back next year...Joseph Spiteri
Here's what others had to say:
"I really didn't know what to expect, now that I have been through this workshop, I feel overwhelmed, excited and scared to death."
"I signed up because my employer had an empty seat, I left knowing that my future was happening right in front of me and 2015 might as well be today."
"Chris brought to the class an "edu-tainment" that I have never witnessed. We shared stories, compared notes and the was nothing but kimonos on the floor by the end of the day."
How do you leverage social media to in your IT role? Whether it is service desk, change management or incident management, social media Consumer, Creator or Curator what is your role? If you're in Marketing, IT or even accounting you spend your entire day consuming, creating or combining information for others.
The social media revolution has unleashed a new first world problems collaboration.Next. Your peers are located remotely, your customers are wildly banging at the gate and you are just trying to keep the lights on.
Social Media Essentials is a revolution and Chris's Workshops are a real eye opener. Attendees have taken away from this class a new set of tools, views and real practices when it comes to not only changing your enterprise, but the start of enterprise.YOU!
Pre-Conference Workshops - Tuesday, 16 August 2011
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MORNING 8.30-12.00 (Includes lunch) 1. The Networking Revolution With networks being the new business strategy, a good networking rhythm is essential, a strategy in which individuals from all parts of your organisation are skilled at how to network and align their activities with organisational goals. 2. IT Root Cause Analysis A structured and proven approach to address incidents with the appropriate tools, all staff within your organisation effectively leveraging this knowledge will reduce your mean time to effectively problem solve. 3. ABC of ICT An interactive session to identify and gain an insight into the most common ABC worst practices and consequences, hidden and globally recognised issues and the consequential impact and risks to your organisation. 4. Net Promoter® – Driving Real Value from Customer Surveys Customer satisfaction surveys play a critical role in understanding customer perceptions of IT service performance. However, traditional approaches are deeply flawed. In this lively and interactive workshop, you’ll learn how to implement the Net Promoter® methodology to survey your customers, benchmark IT performance, and drive service improvement. 5. Soup to Nuts - Implementing an ITSM Model Accompanied by a real case study of ITSM Transformation within a large global enterprise and other templates and scenarios, this hands-on workshop will take you through a step-by-step process of developing a cross-organisational ITSM strategy and governance through top industry frameworks, to help optimise service management capabilities and continual improvement practices.
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AFTERNOON 1.00-4.30 (Includes lunch) 6. Social Media in ITSM In this session you will see in REAL TIME what’s going on inside your organisation with both IT staff and customers, with a focus on personal sourcing, Green IT and ITSM just to name a few in light of social media vehicles such as Facebook and Twitter. 7. Lean Six Sigma Working through a practical example, attendees will see how to use Lean Six Sigma to support the Service Management framework and add value to the CSI process. The workshop will be on “Document Control”, and use tools and methodology to give participants an understanding of the requirements and pitfalls usually found. The takeaways will include the templates, which can then be used in your business. 8. Apollo 13 ITSM Simulation The ‘Apollo 13 – An ITSM Case Experience’ is an interactive business simulation workshop where participants will see, feel and experience the benefits of applying best practices on organisational performance: ‘cost of ownership’, ‘effectiveness and throughput of processes’, ‘customer satisfaction’, and enact the roles of the Mission control team of Apollo 13. They will have to use their ITSM theory to design, implement, evaluate and improve their own ITIL based processes, and w |
