What People Are Saying.......

IT Service Value Management & Certification Workshop, Shane Deay

Some real world examples of how one group of attendees is leveraging the IT-SVM program!

"This class solidifies what I have been trying to drive within our IT organization.  I have been trying to get the teams to focus on initiatives which align with the business and commoditize those tasks that inherently show no value."

"In the past, IT has always decided what is best for product upgrades. Now I will use IT-SVM methods to present upgrades to the business owners and users and evaluate risks before the upgrade, soliciting feedback in the process."

"Prior to this class we had many failed attempts at creating accurate surveys.  Using the models provided, we now can truly engage the Business & Customers."

"Each year when developing budgets there seems to be a certain set of line items that are removed by the approvers.  Justifications were made, but items were cut. I now know that there is a better, more effective, way to do the justification using the methods learned in the this course. In the future, I'll be bringing stakeholders into the process and using data collected from them using the IT-SVM methods to help justify the projects before budgeting for them."

"Previously, the squeaky wheel would get the grease.  Priority of issues is set based on incidents.. there is no empirical evidence to support the potential loss or risk to the customers and/or user.  Defining and Valuing services will allow better quantifying of impact resulting in appropriate prioritization of service improvements."

"Justifying projects and budget in the past was geared towards satisfying IT needs.  I learned how to value projects and budget using risk[value].  This class has reaffirmed my instinct to gear the services to the user and Quality of Experience, not just ROI."

On the Program

"Outstanding job!!  What a program!!  What great value!!"

"Each stream makes a very difficult choice on whom to see which is fantastic for our attendees!!"

"Great Keynotes, fantastic workshops and a fun social program, I can't wait!!"

" If people were wondering whether to attend or not based on the location, the content here certainly should sway them!!"