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Q1 Seminars 2012
VIC - 7 March
TAS - 7 March
QLD - 14 March
NSW - 15 March
ACT - 1 March
WA - 28 February
SA - 22 March
STREAM 2
DIGGING DEEPER
Process, Pitfalls & Tips
ABC of ICT - Paul Wilkinson & Harold Petersen
ABC - Attitude, Behaviour & Culture of IT organisations. This discussion will look in retrospect over 10 years of worst practice, at real life examples of ABC that underpin poor performance across Australia, Europe and Asia. This will conclude with revolutionary advice that can positively change the shape of the industry.
Power to the User - Paul McMaster
Under the ITSM Program of work, Project Expedite was initiated by the Chief Information Officer Group (CIOG), who is accountable for the delivery and support of ICT Services to some 90,000 users within the Dept of Defence. This presentation will cover its initiation, requirements, expectation of management, issues, delays, deliverables and results as measured by the User community.
HELP! Our Production Site has Flooded - Rinske Geerlings
Have you done anything to improve your readiness for the next possible disaster? Checklists and flowcharts will be presented to simplify and easily maintain the underestimated task of documenting your Business Continuity Plan (BCP), with best practices being shared by vast experiences in developing BCPs across a range of industries throughout Australasia, Africa and Europe.
CS12 How to Improve Your Improvement Program - Ian Christie
Many organisations struggle to come to terms with the best way to implement Continual Service Improvement (CSI), a relatively new ITIL Concept (V3). Using an honest and practical approach, this presentation will share experiences with implementing CSI over the last 18 months, from initial attempts at implementation and how its improved over time to become a more effective and efficient process within the IT environment.
It's Really Cloudy What Do We Do? - Wally Eastland and Bill Rue
This topic is centred on cutting through all the hype and noise created by a mass of emerging technologies, cloud based services, generational issues and shifting paradigms that leave IT leaders yearning for a clear way forward. The session will primarily address the ‘Engineer the Future' and ‘Leading People' streams of the 2011 conference, but touch elements of all streams.
Insight from the Trenches - Neil Pinkerton
This presentation will touch on what services the service desk actually does, its inerations with the many stakeholders, knowledge strategy and how this is helping the consolidation of 20 other
separate service desks. Further to this, some of the artefacts and mechanisms that are being used to drive positive change and how getting into a service and ‘customer first' mindset is achieving results.
Stuff Your Customers, Feed Your Staff - Lessons from Undercover Boss - Annamarie Boddy
Service improvement and reliable quality of services are the two main areas that most CIOs aim to achieve, yet so few are successful. This presentation will be interactive and take you through a logical thought process to define your services. In addition, we will go through steps to create a service catalogue, aligned with Customer and Service based agreements, focusing on ‘must do' areas that will leave you with the confidence to improve your existing service definitions and knowledge to begin a new strategy.
NZ Warehouse Story - Jon Scrivin
This case study will feature The Warehouse Group, an iconic, NZ-listed retail discount group. It will showcase the company's decision to implement an IT Service Management (ITSM) solution; the challenges that led to this decision; as well as the organisational benefits the company has enjoyed since introducing the solution approximately five years ago. More specifically this case study will provide an overview of the company's decision to carry out an organisation-wide process evaluation hand-in-hand with its ITSM solution using its predefined ITIL processes.
What's on the Menu? Opening the Service Portfolio - Jamie Miller
It's time to move away from the old thinking of alignment, and onto integration in creating and maintaining a successful Service portfolio. We will look at some areas that benefit from a well structured Service Portfolio, with Business Integration, Transparency, Return on Investment and Cloud computing just to name a few.
HOT TOPIC
Help! I Mixed Whites with Colours & Got a Green IT Wash
Being accused of only paying lip service to Green IT is a real risk for any IT department. Now that you have harvested the low hanging fruit, your servers are consolidated and vitalisation is the default option for a new service, how do you continue on with your Green IT program? How do you ensure that you have built sustainable services that are cost effective and drive real results for your business? Hear how our panel of industry leaders have tackled the challenge of sustaining and growing their Green IT program.
- How have they demonstrated real value?
- What did they have to change?
- Where could the reuse?
- What were the no brainers?
- How have they built a culture of sustainability in IT?