NEW! ITIL Foundation Handbook - 3rd edition (2012)

Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Order your copy here!

 

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'Social IT - Realizing the Dream'

with Chris Dancy, ITSM Blogger and Director of Enterprise Apophenia at ServiceNow

Catch up with the recorded webinar if you missed it

The idea of Facebook as a support platform was a nice way to pretend we understood the connected enterprise, but in 2012 we actually need to start looking at how connected enterprises work.  Social IT the reality is a look at where we have been with social IT support and where we are and where we are going.  From 2008-2020 we cover not just the beginning of this collaborative decade but with the explosive and shocking end.  Knowledge workers today need to understand the skill sets they must possess for 2015 and beyond.  This is your life and it's just beginning.

Biography - Chris Dancy has been working in IT support for 20 years with experiences ranging from help desk level 1, service desk manager, ITSM process consultant, software product manager, executive corporate marketing and entrepreneur. Most people know Chris as @servicesphere on twitter and as the host of the US edition of ITSM weekly, the podcast, syndicated to 30,000 listeners monthly.  His name and avatar are synonymous with social media for IT, edutainment and his futuristic visions for IT. An agent provocateur who lives 15 minutes in the future, brace yourself, you're about to be awoken.

 

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ITIL^® 2011 Suite Now Available

Revised for consistency and clarity, ITIL 2011 is the most useful ITSM resource released to date. Click here for details of the update.

Order your copy from itSMF to save $ and support your Forum.

Order your copy here for Free Delivery within Australia

 

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 Introducing itSMF School Membership

itSMF Australia is proud to announce the introduction of itSMF School Membership.

Chairperson Kathryn Heaton has announced the creation of the School Membership program at the South Australia Q3 Seminar to an enthusiastic response from ITSM and education professionals.

For more information on itSMF School Membership CLICK HERE.

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Speaker EOI Due 24 February

Request information:  speaker@itsmf.org.au

Sponsor EOI Due 29 February

Request information:  sponsor@itsmf.org.au  

 

The largest independent IT Service Management event in Australia, the itSMF Annual Conference is devoted 100% to the management, delivery and support of information technology while fostering best practice and industry standards.  Managed by members for members, it promotes robust discussion, education and debate to collectively develop and improve industry services.  We will build on our fine program reputation to explore the hidden benefits of the ITSM 'Pot of Gold' in over 70 keynote and case study sessions including Hot Topics, a Hypothetical, 'How To' Workshops and a social networking program to ignite creative opportunities to Connect, Communicate and Collaborate. 

Join Us!  Registration will open in March.

 

 

 

 

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