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ACT Q3 Seminar 2017 - Conference Roadshow
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Conference Roadshow

 Export to Your Calendar 21/09/2017
When: 21st September 2017
1.30 pm Registration
Where: Map this event »
Pacific Suites Canberra
100 Northbourne Avenue
Canberra, Australian Capital Territory  2601
Contact: Sheryl Kingsley
03 9879 5466

Online registration is available until: 21/09/2017
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 Seminar attendees can park under the building and exchange their tickets to get free exit.

Michi Tyson

chief idea generator, agile attitude

Better—faster—cheaper—agility in a nutshell

During this interactive presentation, you will experience the difference between efficiency and effectiveness and have an opportunity to discuss how an agile delivery framework can help you reduce waste, create better outcomes and delight your customers. Using hands-on activities, we will introduce some of the values and principles underlying an iterative and incremental delivery approach and explore the benefits and potential challenges of introducing agility to your organisation.


Neil Pinkerton

Director of Service Transition, Commonwealth Department

SIAM: let’s nail jelly to a tree

Through the eyes of service transition, this session shares ideas and issues within the current landscape and contemporary practice of a maturing large SIAM service integration.

Attend this session to gain:

  • An appreciation of the good, the bad and the pitfalls of a large SIAM implementation at an enterprise level
  • The gotchas and applicability of Service Management service transition processes across a constantly moving (jelly-like) multi-vendor environment
  • That Service Management performance based metrics may not transpose to Service Integration behavioural change in multi-vendor multi-delivery model contracts







Welcome & National Update

Justin Gasparre, itSMF Australia Board Member



Better—faster—cheaper—agility in a nutshell

Michi Tyson, chief idea generator, agile attitude



SIAM: let’s nail jelly to a tree

Neil Pinkerton, Director of Service Transition, Commonwealth Dept



Networking Session



Conference Panel Discussion

Michi Tyson, Neil Pinkerton & Justin Gasparre



Sponsor Address & Door Prize—IVANTI



Closing—Justin Gasparre, itSMF Australia Board Member



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