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SA Q3 Seminar 2017 - Conference Roadshow
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Conference Roadshow

 Export to Your Calendar 28/09/2017
When: 28th September 2017
3.00pm Registration
Where: Map this event »
Ground Floor, 55 Currie Street
Adelaide, South Australia  5000
Contact: Sheryl Kingsley
03 9879 5466

Online registration is available until: 28/09/2017
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Brett Moffett  

Solutions Architect, Cireson

Taking Out the Trash! Automating basic Service Management tasks

Is your organisation ready to automate your end user requests?
If you answered yes, this presentation is for you.
If you answered no, then this presentation is REALLY important for you!

All organisations have their top 10 requests that they seem to repeat on a daily or weekly basis that consume countless hours and remove ever reducing staff numbers from important tasks.

Wouldn’t it be great to take out this trash once and for all and never have to worry about it again?
And wouldn’t it be great to free up this time to automate more and free up more time?

In this session we will look at how to make a start at automating the most common tasks that end user requests and the kinds of ROI that they can provide. You will be provided with real world examples of automation and the figures of savings that can be PROVEN!

You will also discover usable code, scripts, RunBooks or automation solutions that you will be able to implement today.

Best Speaker Award Winner


Dave O’Reardon 

CEO & Founder - Silversix &

5 Steps to a Customer-Centric Culture
- Putting the ‘Service’ Back in Service Management

Have you ever been excited about the prospect of a shiny new ITSM toolset, or a good hard process maturity review? Who hasn’t?! But people deliver service, not tools or processes. People and culture are the often-overlooked and less exciting third (and fourth?) leg of the Service Management triumvirate. We’ve all heard that the soft stuff is hard. But it doesn’t need to be.

We’re going to talk about how to foster a truly customer-focused culture – and deliver great service – by putting customer feedback at the heart of everything you do. We’ll cover the everyday practices of customer-centric teams, the research behind those practices and real-world examples from IT teams that are enjoying the results.

Come along and be inspired to give your service delivery culture a big fat jab in the arm. No coffee will be required to keep you awake during this presentation!

2.30-3.00pm           Registration 
3.00-3.05pm     Welcome & Introduction 
  Gavin Hedrick, SA Branch Chair, itSMF Australia
3.05-3.45pm   Taking out the Trash! Automating basic Service Management tasks 
  Brett Moffett, Solutions Architect—Cireson 
3.45-3.55pm  National Conference & Board Update 
  Harry Powell, itSMF Australia Board Member & SA State Committee Member

TAFE SA presentation about their 2017 Service Management Innovation of the Year Award

4.05-4.10pm  BREAK
4.10-4.50pm  5 Steps to a Customer-Centric Culture—Putting the ‘Service’ Back into Service Management 
  Dave O’Reardon, CEO & Founder—Silversix &   
  Brendan Cullen, itSMF Australia Board Member & SA State Events Co-ordinator
5.00-6.15pm Networking Session 















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