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TAS Q3 Seminar 2017 - AR & AI – Harness the power of the new digital world
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AR & AI – Harness the power of the new digital world

13/09/2017
When: 13th September 2017
2.45 pm Registration - 4.20 - 5pm Networking
Where: Collins Room, Drysdale House
59 Collins Street
Hobart, Tasmania 
Australia
Contact: Sheryl Kingsley
03 9879 5466


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Jeff Davies, Director – Government ServicesFaceMe

The digital workforce – how AI can be applied to Service Management

The Customer Experience has now become the prime focus on creating friendlier, more service-focused forms of Service Management. The three key factors in achieving this are:

·Immediacy

·Relevance and

·Empathy

How can these be achieved through the use of a Digital Workforce and AI in a Service Management Context?

 

 

 

David Shering , Principal+ Creative Director Handbuilt Creative

Augmented Experiences

Apple, Google, Microsoft and Facebook are betting on new versions of Augmented Reality (AR) being a major method of communication and interaction much sooner than we’re expecting. David will bend your mind with how the next generation of AR (and other emerging technologies) can grow your brand to thrilling new levels through the creation of Fanatical Brand Advocates.

AGENDA

2.45-3.00pm        Registration

3.00-3.10pm       Welcome & Introduction—Nicola Cox, itSMF Tasmanian Chair—Branch Update

3.10-3.40pm       Jeff Davies, FaceMe—The digital workforce—how AI can be applied to Service Management

3.40-3.45pm       Question Time

3.45– 4.20pm     David Shering, Handbuilt Creative—AR Demo

4.20-4.25pm       Question Time

4.25-5.00pm       Networking Session

 


 
   
   
   
   
   
   
   
   
   

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