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NSW Q3 Seminar 2017 - What keeps you awake at night? Root cause analysis or Ransomeware?
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What keeps you awake at night? Root cause analysis or Ransomeware?

7/09/2017
When: 7th September 2017
2:30 PM Registration
Where: 99 On York
99 York Street
SYDNEY, New South Wales  2000
Australia
Contact: Sheryl Kingsley
03 9879 5466


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Eileen Phu & Jehad Batta
NSW Department of Education


This presentation will describe the challenges and benefits of implementing Problem Management within the IT department of the NSW Department of Education.

Attendees will hear the process and methodology acceptance and discover the challenges within the organisation. We will share how this was overcome with a high focus on the high touch organisational change management techniques required to provide a sustained behavioural change as well as how metrics and data were used to drive change.

Come along to hear:
  • The similarities between this process and any other ITIL process implementations
  • The unique challenges and benefits of the rollout
  • The importance of Governance and high-touch change management and what that means 

Our lessons learned. This presentation will describe the challenges and benefits of implementing Problem Management within the IT department of the NSW Department of Education.


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Ross Carins
Sales Engineer, Ivanti  - @rosscarins


 We’ll be exploring how Security and Service Management need to be aligned to allow for the correct response to Security incidents such as the recent Ransomware attacks this year.


If you have any questions about this event or other itSMF services? Please contact the itSMF National Office, 03 9879 5466 for assistance

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