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ACT Q2 Seminar 2017 - Upgrade your Service Desk using new Technology and Techniques
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ACT Q2 Seminar 2017 - Upgrade your Service Desk using new Technology and Techniques

Upgrade your Service Desk using new Technology and Techniques

1/06/2017
When: 1st June 2017
Registration 1.30pm
Where: Pacific Suites
100 Northbourne Avenue
Seminar attendees can park under the building and exchange their tickets to get free exit.
Canberra, Australian Capital Territory 
Australia
Contact: Sheryl Kingsley
03 9879 5466


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Agenda                          
 1.30-2.00pm Registration 
 2.00-2.05pm Welcome & Introduction
  Carolyn Keegan, itSMF ACT Chair and long term committee member
 2.05-2.10pm National Update
  Carolyn Keegan, itSMF ACT Chair and long term committee member 
 2.10-2.40pm Why your customers are your untapped service agents - the case for peer to peer support
  Duncan Troup , Managing Partner—Tingle Tree 
 2.40-3.10pm  AI and ITSM 
  Berend Berendsen, Co-founder Widget Brain—Widget Brain 
 3.10-3.50pm Networking Session 
 3.50-5.20pm The ‘Next Generation’ Service Desk 
  Adam Seeber, ACT State Lead & Principal Consultant—ValueFlow 
 5.20-5.30pm  Closing—Carolyn Keegan, itSMF ACT Chair 
   

 Click here to download flyer

 
 

 

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