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WA Q2 Seminar 2017 - Solving the problems of Problem Management
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WA Q2 Seminar 2017 - Solving the problems of Problem Management

Solving the problems of Problem Management

23/05/2017
When: 23rd May 2015
Registration 2.15pm
Where: Bankwest
Level 1, Bankwest Place, 300 Murray Street
PERTH, Western Australia  6000
Australia
Contact: Sheryl Kingsley
03 9879 5466


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WA Q2 Seminar—Tuesday, 23rd May 2017 @2.30pm

Solving the problems of Problem Management

Rebecca Phillips

Senior Consultant—Kepner-Tregoe Australia/New Zealand

Increasing IT Stability through Problem Management and Root Cause Analysis

Attaining IT Stability is a strategic need for businesses and IT departments alike.  IT managers are facing increasing pressures.  Some of these are driven externally but a number are driven internally.  This presentation will look at the keys of problem management and seven tips that you can use to reduce case handling time.

Sachin Bhatnagar & Cameron Abel

Process Specialists—Kinetic IT

Introducing Agility to Traditional Problem Management

Although traditional Problem Management offers a comprehensive and robust set of  processes and procedures, working within Agile environments is providing a number of challenges; including: Focus on management of problem records rather than collaboration and communication

  • More incline towards process rather than outcomes
  • Slow to progress and resolve problems
  • Bottlenecks within problem process workflows
  • Time consuming process design and improvement

This presentation will introduce Agile thinking to the traditional problem management approach. Understanding how agility in problem management can improve customer satisfaction, and support collaboration across IT and business. The presentation will offer practical advice and experience on how to overcome the challenges of traditional problem management, based on learning from different ecosystems and environments.

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Agenda

2.15-2.30pm   Registration 
2.30-2.40pm  Welcome & Introduction 
  Simon Dorst, WA Branch Chair—itSMF Australia
2.40-3.30pm
Increasing IT Stability through Problem Management and Root Cause Analysis 
  Russell Whitehouse, Consultant—Kepner-Tregoe 
3.30-3.40pm  Refreshment Break
3.40-4.30pm
Introducing Agility to Traditional Problem Management

Sachin Bhatnagar & Cameron Abel, Process Specialists—Kinetic IT 
4.30-4.45pm  Panel Discussion 
4.45-5.00pm  Final comments and Closure
5.00-6.00pm
Networking 

                        


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