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NSW Special Event Q1 2018 - Knowledge Centred Service
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Knowledge Centred Service

When: 22nd February 2018
2.45 Registration
Where: 99 on York
1st Floor
99 York Street
Sydney, New South Wales  3109
Contact: Sheryl Kingsley
03 9879 5466

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Greg Oxton—Executive Director

The Consortium for Service Innovation

Greg Oxton is the Executive Director of the Consortium for Service Innovation, which owns and continues to develop the KCS methodology. Through his work with the Consortium members in both iterating on and adopting the methodology, Greg has developed rich insights about Knowledge Centered Service. Greg’s specialty is customer service strategy and organizational development. In his 16 years at IBM, Greg held management positions in customer service  operations, planning, and support strategy development. Greg managed a major worldwide support reengineering effort at Tandem Computers and then became the Director of Global Support Planning for Tandem. Prior to joining the Consortium in July of 1996, he held the position of Sr. Director of Business Development at N.E.T. In 2013, Greg was awarded the Ron Muns Lifetime Achievement Award for his leadership and contributions to the service and support industry.

2.45–3.00pm Registration commences—Sign in on Level 2 
Welcome and Introduction 
3.05– 4.50pm  Knowledge  Centred  Service
  Greg Oxton—Executive Director, The Consortium for Service Innovation
  Aprill Allen, Management Consultant, Knowledge Bird
  Elizabeth (Beth) Coleman, KCS Specialist, Catalynk
  Greg Oxton—Executive Director, The Consortium for Service Innovation
4.50-5:00pm   Close 
5.00-6.00pm  Networking Session


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