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WA Q4 Seminar 2016
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‘Member-share’

22/11/2016
When: 22nd November
2.00pm Registration
Where: Bankwest
Level 1, Bankwest Place, 300 Murray Street
Perth, Western Australia 
Australia
Contact: Sheryl Kingsley
03 9879 5466


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Agenda
2.00—2.30pm Registration

2.30—2.45pm Welcome & IntroductionSimon Dorst, WA Branch Chair—itSMF Australia

2.45—3.10pm ITSM, from Firefighter to Service Provider -Kerry Hudswell, Senior Presales Consultant—Matrix42

3.10—3.25pm Event Management @ ECU - Michelle Wagemaker, Manager Business Process Support Services - Edith Cowan University

3.25—3.35pm CMDB: The Plan Vs The Reality - Gillian McGee, Process Manager—Kinetic IT

3.35—3.45pm Refreshment Break

3.45—4.10pm SIAM vs ITIL - Michelle Major-Goldsmith & Simon Dorst— Kinetic IT

4.10—4.25pm IT Problem Management—A Valuable Investment for Emirates Airline - Blyton Raymond Pinto, Problem Manager— Bankwest

4.25—4.40pm The Role of Organisation Culture in User Communications - John Strachan, Service Level Manager— St John of God Health Care

4.40—4.55pm Questions & Discussion

4.55—5.00pm Final Comments and Closure

5.00—6.00pm Networking reception with drinks and canapes

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