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QLD Q3 Seminar 2016
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QLD Q3 Seminar 2016

When: 21/09/2016
Where: The Edge Auditorium
State Library
Stanley Place Cultural Centre
Southbank, Queensland  4000
Contact: Sheryl Kingsley
03 9879 5466

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1.45-2.00pm             Registration

2.00-2.10pm             Welcome & Introduction

                                   Susanne Allen, itSMF State Branch Committee Member—QLD

2.10-2.50pm             How COBIT has enxtended and improved ITIL’s CSI Approach

                                    Ralph Gray—IT Management Consultant and Trainer

2.50-3.00pm             National and Conference Update

                                   Shan Nunn—itSMF State Branch Conference Representative

3.00-3.20pm             Refreshment Break

3.20-3.55pm             Adopting and Adapting IT Service Management at Queensland University of Technology

                                   Avril Grant, Manager, Information, Training and Service Management Office, QUT 

3.55-4.30pm             Evolution of Application Support Management in a Digital Business Environment

                                   Wayne Oswin, Senior Consultant and Michael Glaser, Service Delivery Manager, Oakton

4.30-4.40pm             Message from our Sponsor—Troy Kelleher, Director Service Integration, Oakton

4.40-4.45pm             FEEDBACK

4.45-4.50pm            Closing address

                                  Susanne Allen, itSMF State Branch Committee Member—QLD

4.50-5.45pm            Networking

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itSMF Strategic Partners

itSMF QLD Sponsor


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