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itSMF Special Interest Group - 19th November 2015
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itSMF Special Interest Group - 19th November 2015 'Continual Service Improvement – identify and implement improvement with a little help from LEAN'

When: 19/11/2015
5:30 PM
Where: Optus Business | Uecomm
Building 8, 658 Church Street
Cremorne, Melbourne, Victoria  3121
Presenter: Paul Ramsay
Contact: Sheryl Kingsley
03 9879 5466

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The itSMF Australia VIC Chapter Special Interest Group
'Continual Service Improvement –
identify and implement improvement with a little help from LEAN' 


Join us on a collaborative journey to explore the difference
CSI can make to your current itSM practices. 
In this SIG we will explore LEAN and understand
the associated benefits of adding this common sense
approach to your CSI toolkit. 

Your SIG Host: 
Paul Ramsay, Network Services Manager, Optus Business | Uecomm

Over the past several years Paul has played an integral part in
leading the implementation of ITIL aligned processes such as
Event, Incident, Problem and Change Management into a complex
operational environment. These processes are continually
improving and maturing through the practise of CSI initiatives.

Places are limited so please RSVP with the following
link as soon as you can


We look forward to seeing you there! 

LOCATION:Optus Business | Uecomm,
Building 8, 658 Church Street, Cremorne, 3121, Melbourne

DATE:Thursday 19thNovember 2015

TIME:5.30 - 7.30pm

Kind Regards,
itSMF Australia

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