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VIC Special Interest Group
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23/07/2015
When: 23/07/2015
5:30 PM
Where: BUPA Australia
Level 16, 33 Exhibition St,
Melbourne, Victoria  3000
Australia
Presenter: itSMF Vic Committee
Contact: Sheryl Kingsley
03 9879 5466


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The itSMF Australia VIC Chapter Special Interest Group

Problem Management

Brad Schimmel and Michael Hall will discuss their recently published Case Study “Bupa Separates Problem and Incident Management, For a Healthier You”, which delivered transformational benefits for Bupa Australia.

Here’s Part 2 of the Case Study in the recent itSMF Bulletin: http://www.flipgorilla.com/p/23837411469441280/show#/23837411469441280/10

12 months in the making, the Case Study measured and reported the benefits in separating incident and problem management, while also leading a new, structured approach to problem management.

• Headline Result:  Problem management delivered a 500% increase in the number of incidents permanently eliminated compared to last year

• Value to Bupa: Bupa served its new and existing Customers during the busiest time of the year, enjoying its best ever service availability in 2015

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