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QLD Q4 Seminar 2017 - Tone it up! : Our best Service Desk and Operations tips to get your business
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Tone it up! : Our best Service Desk and Operations tips to get your business in shape for 2018

6/12/2017
When: 6th December 2017
1:45 pm Registration
Where: The Edge Auditorium
State Library Queensland
Stanley Place, Cultural Centre
South Bank, Brisbane, Queensland  4000
Australia
Contact: Sheryl Kingsley
03 9879 5466


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*Bring a Guest for Free click here or for any enquiries call National Office on 03 9879 5466 or email info@itsmf.org.au 

AGENDA

1.45-2.00pm   Registration                                      
 2.00-2.10pm Welcome & Introduction 
  Peter Marshall—itSMF Queensland Committee Member
2.10-2.50pm    The ‘Next Generation’ Service Desk 
  Adam Seeber, ACT State Lead & Principal Consultant, ValueFlow
2.50-3.00pm
Sponsor Presentation—Jade Pearson, Client Solution Manager, Kepner-Tregoe 
3.00-3.25pm  Refreshment Break 
3.25-3.30pm  National Update—Rachel Seaniger, itSMF QLD Chair 
3.30-4.10pm  Getting started with Knowledge Management
  Ashton Mossop, Service Management Coordinator, QUT 
4.10-4.30pm  itSMF 2018—What’s in our Future 
  Adam Seeber, ACT State Lead & Principal Consultant, ValueFlow 
4.30-4.35pm
Closing Address—Peter Marshall—itSMF Queensland Committee Member 
4.35-5.45pm  Networking Session 

 

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