Welcome to the Conference/Winter edition of the Bulletin

Click here to download your copy of the Bulletin

moreRead More

Register as a Guest for FREE!

FREE Seminar - Save $56.65

For those that are new to itSMFA come to a seminar and learn first hand what great topics and networking opportunities there are. Simply register as a Guest to receive a ticket to attend your first Seminar FREE!

Register nowRead More

Quote of the month

The fun is in the process, the satisfaction lies in the journey.
Li Cunxin's Teacher

Come visit us and see the quickest way to design ITSM dashboards and reports with Xtraction.

Hagrid Solutions has been providing end-to-end IT Service Management solutions based on ITIL processes and ITSM technology since January 2002.  Xtraction is our self-service dashboard and reporting solution that enables easy access to ITSM data.  With a drag-and-drop design, interactive interface, and export to various formats, Xtraction will enable your staff and elevate your service management capabilities. Xtraction was designed with the end user in mind and the intuitive interface and quick learning curve means you can leverage value immediately.

Xtraction is extensible and can connect to multiple data sources, such as; BMC Service Desk, CA Service Desk, Marval Service Management, FrontRange HEAT, and more. 

We are confident Xtraction will help you.

Learn more at www.hagridsolutions.com/xtraction