Best Service Desk of the Year Sponsor

EXIN Contributes to IT Professional Development with Competency-Based Qualification Schemes.

Challenge

Organizations face a major challenge in finding the right staff. Especially in the areas dealing with managing, designing, developing, building and supporting information services of all kinds and sorts. What they need is people to be trusted to deal professionally with such issues and capable to understand business needs.

Professionals in the information technology and information services are challenged to find a suitable job and to use their experience to develop their professionalism to a higher level. They need to find out what competencies organizations are looking for and have to find a way to convince future employers of their capabilities.

Opportunity

Qualification and certification of professionals provides a way of making the supply and demand of competencies and capabilities explicit. It is a forceful tool in selecting the right staff and can be used to develop a personal or organizational roadmap for developing and enhancing professionalism.

Benefits

Certificates for professional qualifications provide benefits for both the business and individual professionals.

Business

• Facilitating recruitment by clear and specific statement of requirements
• Proven quality of staff
• Strengthening stakeholders confidence
• Tool in managing investments in staff development
• Performance indicator for training

Professionals

• Boosting your value for your (future) employer
• Increasing professionalism
• Preparing for a fulfilling career
• Recognition from industry and peers
• Remaining competitive

Exams and Certification

The certification requirements for the qualification link the role, the skills and the body of knowledge together by defining what is expected from a person to obtain the certificate.

Exams are often a suitable way to test the required competencies in the cognitive domain, if the exam form (simple multiple-choice, scenario-based or case-based multiple choice, essay style) is in line with the required mastery level (Remembering, Understanding, Applying, Analyzing, Evaluating, Creating in the revised Bloom taxonomy).

Qualification and certification of professionals can play a major role in finding the right staff, or the right job, and in developing professional skills.

EXIN, competencies and role-based certification

At EXIN we have developed qualification programs that provide recognition to professionals of their knowledge and skills related to information technology, based on a mix of exams, accredited training and practical assignments.

EXIN is the largest world-wide provider of ITIL® exams and focuses also on its own qualification programs, e.g. in IT Service Management according to ISO/IEC 20000, Information Security based on ISO/IEC 27002, and on the broader development of professionalism in managing information, services and processes.

Visit us at www.exin-exams.com or www.takeanotherlook.it to learn more about EXIN certifications that could benefit you.

EXIN South Pacific Pty Ltd

Suite 101/3 Chester St

Oakleigh Vic 3166

T 1300 EXIN EXAMS

E service@exin.org.au

EXIN honors best in the industry at itSMF Australia

EXIN is proud sponsor of the itSMF Industry Awards presented at the itSMF Australia national conference ‘LEAD IT' to be held in Melbourne on August 23-25. itSMF Australia has developed this award program to showcase the best achievements in the industry over the past year.

Award categories
As a world leader in IT certification, EXIN encourages top talent and innovation in IT Service Management. To show support for outstanding IT Service Management, EXIN and other IT leaders will be presenting the following awards:

• Project of the Year - Best ITSM implementation
• Innovation of the Year
• Service Management Champion of the Year
• Service Desk Team Project of the Year
• Student of the Year

"EXIN is particularly proud to sponsor the award for Service Desk Team Project of the Year," said Shirley Campbell, Area Sales Manager for EXIN South Pacific. "During these difficult economic times where organizations are being forced to reduce cost, it has been proven that the implementation of sound IT Service Management principles such as defined through the ITIL and ISO20K frameworks can have significant positive impact on the cost had effectiveness of IT service delivery. Organizations are thus able to do more with less, all of which is in keeping with EXIN's mission to improve the quality of the IT sector, the IT professionals and the IT users."

ITSM is about the people
Alejandro Debenedet, a key EXIN representative at these events and worldwide speaker on IT certification issues, agrees that this is one EXIN's most visible ways to support excellence in the industry. "These are real people, doing the real work of ITSM. We always encourage innovative thinking in IT Service Management and so do our training partners. It wouldn't surprise me if even some of the winners were certified by EXIN," said Debenedet.

EXIN will be presenting the award for Service Desk Team Project of the Year and EXIN South Pacific will be nominating top EXIN candidates for the Student of the Year award. EXIN representatives will also be on hand at the conference to meet with candidates and partners, and will be participating in other event activities.