LEADit 2010 WORKSHOPS

All WORKSHOPS are FREE to attend for registered delegates and are included in the cost of registration.  No separate registration is required - just come along and register for the Conference at 8.00am on Monday 23 August and attend one of four workshops below from 8.30 to 11.30am.  The Accredited Training Course "IT-SVM Essentials" attracts a fee and registration process - email leadit@itsmf.org.au to register.

"IT-SVM Essential Class & Certification"  Delegates $795 + gst and Non-Delegates $995 + gst

IT-SVM is an easy to learn management methodology focused on resource optimization, targeted service improvements, and communicating the Business Value of IT services to the business and customers.  It's proven extremely helpful in making the Service Strategy and Continual Service Improvement titles actionable.  For many organizations, it helps facilitate the transition from ITSM to BSM. We specialize in IT Service Value Management (IT-SVM) training and consulting within BSM/ITSM market.  In addition to being selected as the exclusive pre-conference training in New Zealand, our IABSM accredited IT-SVM Essentials curriculum is the only IT-SVM training that was selected for the itSMF USA Fusion conference later this year. 

All HOT TOPIC PANEL Sessions and Keynotes are held in Plenary 3.

Session Presentations are based on real world experience and include many case studies from all types of industries and organisations presented in five streams.

Monday, 23 August 2010          REGISTRATION OPEN  8.00am

TRAINING - DAY 1   8.30-11.30am & 2.00-5.30pm (Workshop includes Lunch & Keynote 1Speaker session)

 "IT-SVM Essential Class & Certification"  Delegates $795 + gst and Non-Delegates $995 + gst   IT-SVM is an easy to learn management methodology focused on resource optimization, targeted service improvements, and communicating the Business Value of IT services to the business and customers.  It's proven extremely helpful in making the Service Strategy and Continual Service Improvement titles actionable.  For many organizations, it helps facilitate the transition from ITSM to BSM.

WORKSHOPS - DAY 1  8.30 - 11.30am

"ISO 20000 - All You Need for Success" Jenny Dugmore, Service Matters & Shirley Lacy, ConnectSphere

Understand the different perspectives on improvement - find out how to use the full set of ISO/IEC 20000 and ITIL standards and practices to deliver success.  Jenny and Shirley will share their practical experiences of using various ISO/IEC 20000 publications with ITIL on the improvement journey to achieve and maintain ISO/IEC 20000. They will share lessons learned during the development of the ISO publications for IT service management to provide insight into the strengths and weaknesses of using the publications together with the latest ideas and thinking on the subject to help ITSM practitioners.

"Introduction to Green IT Compliance"  Pauline Angelico, Plus Green IT

Learn what exactly is meant by Green IT and why this is an important topic every IT Professional must embrace.  Get the latest overview of the new Green IT Qualification from the (ISEB) British Computer Society and learn how you can be the first in the world to sit the exams!   Understand the overall need for your organization to adopt a Green IT Strategy for some quick wins and opportunities for Greening Your IT!  Whether you are the CIO, work in the IT department, Data Centre, or for an IT Service Provider, this workshop will provide you with the knowledge to improve your organization's Green IT credentials. 

"Real ITSM    Rob England, The IT Skeptic

Service management is so last decade. Take a look at what themes will be hot in IT management in the 20-teens. The IT Skeptic takes a typically eccentric and irreverent view of the near future in IT.

"IT Root Cause Analysis"    Mat-Thys Fourie, Thinking Dimensions

Proficient thinking skills help avoid unnecessary and expensive fixes by using a step-by-step thinking approach to detect, analyse, resolve and prevent incidents. Due to the highly specialised disciplines in Infrastructure, Database, Networking, Development and Design, these professionals often lack a common approach across silos to solve problems effectively. Root Cause Analysis applied to all IT disciplines is most effective in merging varied skills in a common process and language to resolve incidents.  A "problem solving" IT workforce will reduce operating costs, resolve duplication, drastically reduce Incident Investigation cycle time, identify and resolve both the True and Root Cause(s) of an incident, leverage observations to cut to the core problem, support ITIL Problem Management philosophy and practices, and reduce the upward cascading of incident and problem resolution responsibilities.