Brett Roberts

Partner,

Business IZ (NZ)

Innovation

Building Smarter Organisations

What does it mean to be innovative? And how does innovation translate into strategies that help build smarter and more successful organisations? Brett will provide a thought-provoking perspective on what it means to be an innovative organisation, the impact of Gen Y and how to identify and develop practical innovation strategies that deliver business results.

Prior to co-founding Business IQ Limited, Brett spent 12 years at Microsoft NZ in a variety of senior management roles including Director of Innovation and National Technology Officer.
 

Dr Jenny Dugmore

Managing Director

Service Matters (UK)

All You Need for Success

The Use of Integrated Standards, Methods and Frameworks for Delivering Successful Service Improvements

Internationally renowned ITSM experts and co-authors of the six part Achieving ISO/IEC 20000 Series, Jenny and Shirley will present a lively tour of the ISO/IEC 20000 service management and 27000 information security series, how they work with ITIL and the importance of qualifications and certification schemes.

Jenny is an ITSM Accreditation Service technical expert specialising in organisational change, performance workload modelling and business relationship management, while Shirley is highly regarded as an industry authority on ITSM practices and application to deliver value from IT investments.

Rob England

Managing Director

Two Hills Ltd (NZ)
 

Service is So Last Decade: Hot Topics for IT Management in the Twenty-Teens

Service management is so last decade. Take a look at what themes will be hot in IT management in the 20-teens. The IT Skeptic takes a typically eccentric and irreverent view of the near future in IT.

Rob England is an IT commentator and consultant (strategy, governance, ITSM, culture change...), blogger, speaking coach, sales coach, trainer, published author, small business researcher, and nascent internet businessman. He is best known for his controversial website and alter-ego, The IT Skeptic.

Karen Ferris

Director

Macanta Consulting (Aus)

What’s CSR Got To Do With IT?

The Role Service Management Plays in Corporate Social Responsibility

The CEO agenda is squarely focused in three areas; environmental concerns, socioeconomic factors and people skills. The common denominator is IT, which situates the CIO right in the middle of CSR activities. Add the introduction of ISO/DIS 26000, Guidance on Social Responsibility, and the pressure is on to deliver.

You will learn how to broaden the scope and depth of ITSM processes already in place without investment in additional frameworks, to overcome challenges and implement immediate changes to meet CEO demands. Karen is a regular contributor to ITSM publications worldwide, a member of the itSMFA Board and an international member of itSMF IPESC.