HOT TOPICS

One of the exciting innovations for LEADit 2010 is the introduction of facilitated panel sessions to debate, discuss and lead new concepts for solving common problems.  Designed to give delegates interactive access to vastly experienced ITSM professionals, one Hot Topic will be provided each day:

DAY 1 - 3.35 - 4.30       HOT TOPIC:  "Get em, Grow ‘em & Keep ‘em;

                                                        Competing for the Best People"

MODERATOR:    Steve Rogers, Rusher Rogers

PANEL:              Hans Schiphof, Lucid IT

                          Tristan Boot, itSMFnz

                          Wayne Scott, Dowling

                          Joshua Brusse, HP

Who delivers service? Who implements ITIL processes? Who uses tools? People! You can have the best processes, systems, software, products, services and the rest, but if you don't have good people designing, delivering and using them then nothing works. How do you know what a good person is? Do you even know what to look for? Is it skills, capability or attitude? How can you make sure you current team is on board with your vision and is capable of helping you achieve it? And, in this competitive world, what's to stop your talented people leaving you at the drop of a hat? These are all hard questions, but get it right and your sure to have a great result.  The panel will discuss these weighty questions and maybe you'll get some real pearls of wisdom to help you on your service management journey.

 DAY 2 - 4.35 - 5.30       HOT TOPIC:  "Governing the Cloud"

MODERATOR:    Rob Stroud, CA

PANEL:              David Lloyd, Axios

                          David Pickering, BMC

                          Tim Hartman, VMWare

                          Wally Eastland, Microsoft

Who would have thought 15 years ago that you could buy computer processing, applications or storage like you buy electricity or gas? Today with cloud computing this is a reality!  Cloud computing services offers organisations the ability to scale up and down, flexibility in removing the requirement for extensive infrastructure and maintenance ownership and cost advantages moving from a capital intensive to operational basis so there is no downside?  Or is there?  Cloud Computing exposes the organisations to unfamiliar risks in the IT landscape and some old favourites as well including privacy, data ownership questions and accountability to name only a few. The panel will discuss approaches to Service Management, Value Realisation, Information Security and Sourcing Decisions and take your burning questions!

DAY 3 - 11.35 - 12.30      HOT TOPIC "How Green is Your IT?"

MODERATOR:    David Favelle, Lucid IT

PANEL:              Karen Ferris, Macanta

                          Beth Sherlock, GaiaTeq

                          Lee Stewart, Change 2

                          Ricci Danieletto, Applaud

The ICT sector has transformed the way we live, work, learn and play. From mobile phones and micro-computer chips to the internet, ICT has consistently delivered innovative products and services that are now an integral part of everyday life. ICT has systematically increased productivity and supported economic growth across both developed and developing countries. But what impact do pervasive information and communication technologies have on global warming?