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Quote of the month
The fun is in the process, the satisfaction lies in the journey.
Li Cunxin's Teacher
LEADit 2010 Conference Program
Keynote Speakers Hot Topics Workshops
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DAY 1 - Monday, 23 August 2010 |
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8.00am |
REGISTRATION OPEN |
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Workshop |
Workshop |
Workshop "Real ITSM" |
Workshop "IT Root Cause Analysis" |
Accredited Training
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11.30 - 12.40 |
LUCID IT - WELCOME LUNCH & EXHIBITION OPEN - Exhibition Centre Door 9 |
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12.45 - 1.00 |
OPENING CEREMONY - MC Peter Doherty, Mike Webb, Chairman & Kathryn Heaton, Conference Director - Plenary 3 |
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1.00-1.55 |
MICROSOFT - KEYNOTE 1 - "Innovation - Building Smarter Organisations" Brett Roberts, Business IQ - Plenary 3 |
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2.30-5.00 |
(EXHIBITION OPEN to Public & Customers) - Exhibition Centre Door 9 |
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Stream 1 |
Stream 2 |
Stream 3 |
Stream 4 |
Stream 5 |
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2.00-2.55 |
"Virtualisation & Cloud Computing - The Death of ITIL or the Community of a Lifetime?" |
"How to Increase Your Budget and Show You Are Saving Money" |
"Leading in an IT Wonderland" |
"Multi-Vendor Management, Why & How Competitors Need to Collaborate" |
"How Would We Know Service Excellence?" |
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3.00-3.30 |
AFTERNOON TEA - Exhibition Centre Door 9 |
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3.35-4.30 |
"Enabling ITIL in Queensland Department of Public Works" |
"The 3 Green Sins of IT and How to Get Your Halo Back" |
HOT TOPIC PANEL "Get 'em, Grow 'em & Keep 'em; Competing for the Best People" |
"Finding the Sweet Spot" |
"7 Habits for Highly Effective Service Management; Powerful Lessons!" |
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4.35-5.30 |
"Refreshing the Menu" |
"Auditors Tricks! Using COBIT to Assess & Improve Your Disaster Recovery Capability" |
"To Train or to Educate, That's the Question" |
"Practical IT Governance in Complex Organisations" |
"Creating Service Catalogues - A Pragmatic Approach" |
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5.30-6.30 |
APPLAUD - HAPPY HOUR INDUSTRY NETWORKING - Exhibition Centre Door 9 |
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6.30 |
EXHIBITION CLOSE - Delegates escorted to Crown |
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7.00-10.00 |
KEYSTONE MANAGEMENT SOLUTIONS - KINGPIN GAMES NIGHT & BBQ Dinner - Crown Entertainment Complex (includes Laser Skirmish & Games - 10 minute walk from Exhibition Centre) |
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DAY 2 - Tuesday, 24 August 2010 |
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7.30-8.45am |
BMC Software - MOTIVATIONAL BREAKFAST - Banquet Room 201 |
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8.00 |
REGISTRATION OPEN |
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Stream 1 |
Stream 2 |
Stream 3 |
Stream 4 |
Stream 5 |
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8.50-9.45 |
AXIOS - KEYNOTE 2 - "What's CSR Got to Do With IT?" Karen Ferris, Macanta - Plenary 3 |
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9.50-10.45 |
"Effectively Implementing Configuration Management" |
"10 Practical Tips to Sustain Your Business During and After a Disaster" |
"Can I Have Cheese with my Burger Please?" |
"Re-energising the Business of IT; A Story of Service Transformation" |
"Cloud Computing and Service Management" |
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10.50-11.20 |
EXHIBITION OPEN 10.30am MORNING TEA - Exhibition Centre Door 9 |
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11.25-12.20 |
"Part Two is the Glue; The Next Version of ISO/IEC 20000 and What it Means for You" |
"IT Architecture - Driving Sustainable Business Outcomes" |
"Managing Info in the Information Age" |
"The Compelling Case for CMMI for Services: Comparing CMMI - SVC, ITIL & ISO/IEC 20000" |
"Benefits and Challenges Attributable to ITIL Implementation: |
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12.25-1.55 |
FRONTRANGE SOLUTIONS - LUNCH - Exhibition Centre Door 9 |
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2.00-2.55 |
VMWare - KEYNOTE 3 - "All You Need for Success" |
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3.00-3.55 |
"Driving Innovation in Performance" |
"The Value of Cloud Computing to ITSM" |
"Expert Level Certification Scheme" |
"Integrated Governance & the Service Management (SMO)" |
"Driving IT Transformation Using ITIL V3 - A Case Study" |
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4.00-4.30 |
AFTERNOON TEA - Exhibition Centre Door 9 |
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4.35-5.30 |
"Take Home and Apply Information" |
"A Radical New Approach to Realising ITSM Benefits & Where the Cloud can Assist" |
"Trail Blazing into Integration with a Service Catalogue" |
HOT TOPIC |
"Support the Business Case by Using Knowledge Centered Support Practices" |
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5.30pm |
EXHIBITION CLOSE |
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7.00-7.30 |
COCKTAILS - Banquet Room 201 Foyer |
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7.30-11.59 |
MICROSOFT - GALA DINNER & itSMFA Industry Awards - Banquet Room 201 |
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DAY 3 - Wednesday, 25 August 2010 |
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8.30am |
REGISTRATION OPEN |
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Stream 1 |
Stream 2 |
Stream 3 |
Stream 4 |
Stream 5 |
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9.00-9.55 |
itSMFA KEYNOTE 4 - "Service is So Last Decade; Hot Topics for IT Management in the Twenty-Teens" |
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10.00-10.55 |
"Cloudy with ITIL" |
"Lean and Green with ITSM in Between" |
"Business Innovation & Entrepreneurship: Is Your Organisation Innovative?" |
"ITIL & KCS Compliance Taxonomy (Classification) Model" |
"Pragmatic IT Service Management" |
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11.00-11.30 |
MORNING TEA - Exhibition Centre Door 9 |
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11.35-12.30 |
"Driving IT & Business Integration with Service Portfolio Management" |
HOT TOPIC Sue Reid |
"We're Changing - |
"Are Just 20 Questions Enough for Service Maturity Assessment" |
"How Defining & Implementing our IT Service Catalogue has Catalysed our Operating Model" |
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12.35-1.55 |
LUNCH & Best Stand Award - Exhibition Centre Door 9 |
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2.00pm |
EXHIBITION CLOSE - Bump out |
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2.00-3.25 |
HP - KEYNOTE 5 - Hypothetical Panel Moderator "Improving the Perception, Value and Practice of IT Service Management. What does success look like?" |
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3.25-3.40 |
itSMFA Closing Remarks and Survey Draw - Plenary 3 |
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*Program subject to change
