LEADit 2010 BREAKOUT SESSIONS

Session Presentations are based on real world experience and include many case studies from all types of industries and organisations presented in five streams.

All Workshops are FREE to attend for registered delegates and included in the cost of registration.  The Accredited Training Course attracts a fee and registration process - email leadit@itsmf.org.au to register and for more information - see Workshops.

All HOT TOPIC PANEL Sessions and Keynotes are held in Plenary 3.

 

Leading Business IT

Workshop - ISO 20000 - All You Need for Success
  Jenny Dugmore, Service Matters & Shirley Lacy, ConnectSphere (UK)

Virtualisation & Cloud Computing
- The Death of ITIL or the Community of a Lifetime?
Rob Stroud, CA

Refreshing the Menu
Justin Clarke, NAB

Take Home and Apply Information
Katherine O'Callaghan, KOZADAR

All You Need for Success
Jenny Dugmore, Service Matters & Shirley Lacy,ConnectSphere (UK)

Trail Blazing into Integration with a Service Catalogue
Joseph Spiteri, Dowling

Enabling ITIL in Queensland Department of Public Works (DPW)
Max Crane, ITIL Consultant

Effectively Implementing Configuration Management
Paul Edwards, Dowling

Part Two is the Glue; The Next Version of ISO/IEC 20000 and What it Means for You
Erin Casteel, Solisma

Driving Innovation in Performance
  Joshua Brusse, HP

Cloudy with ITIL
David Pickering, BMC

Driving IT & Business Integration with Service Portfolio Management
  Rob Stroud, CA

Leading IT Sustainability

Workshop - Introduction to Green IT Compliance
Pauline Angelico, Plus Green IT

10 Practical Tips to Sustain Your Business During and After a Disaster
Rinske Geerlings, Business as Usual

How to Increase Your Budget and Show You Are Saving Money
Neil Broadhead, ProActive Services

The 3 Green Sins of IT and How to Get Your Halo Back
Beth Sherlock, GaiaTeq

IT Architecture - Driving Sustainable Business Outcomes
Joshua Brusse, HP

The Value of Cloud Computing to ITSM
Patrick Keogh, Lucid IT

Auditors Tricks!  Using COBIT to Assess & Improve Your Disaster Recovery Capability
Alex Daniel, QLD DPW & Rinske Geerlings, Business as Usual

A Radical New Approach to Realising ITSM Benefits & Where the Cloud can Assist
  Paul Thomason, Planwell

Lean and Green with ITSM in Between
  David Favelle, Lucid IT

HOT TOPIC PANEL - How Green is Your IT?
The ICT sector has transformed the way we live, work, learn and play. From mobile phones and micro-computer chips to the internet, ICT has consistently delivered innovative products and services that are now an integral part of everyday life. ICT has systematically increased productivity and supported economic growth across both developed and developing countries. But what impact do pervasive information and communication technologies have on global warming?
 
Moderator: David Favelle, Lucid IT
Panel:      Karen Ferris, Macanta
               Beth Sherlock, GaiaTeq
               Lee Stewart, Change 2
               Ricci Danieletto, Applaud                              

 

Leading People

Workshop - Real ITSM
Rob England, The IT Skeptic

Leading in an IT Wonderland
Annamarie Boddy, Loose Lid Solutions

Driving Innovation in Performance
Joshua Brusse, HP

Managing Info in the Information Age
Mat-Thys Fourie, Thinking Dimensions

Can I Have Cheese with my Burger Please
Peter Doherty, CA

To Train or to Educate, That's the Question
Simon Dorst, Kinetic IT

Expert Level Certification Scheme
Sukhbir Jasuja, Itpreneurs

Trail Blazing into Integration with a Service Catalogue
  Joseph Spiteri, Dowling Consulting

Business Innovation & Entrepreneurship: Is Your Organisation Innovative?
Marcus Powe, Entrepreneur in Residence, RMIT University

We're Changing - So Deal With It!
Tristan Boot, Canterbury University (NZ) & President itSMFnz

HOT TOPIC PANEL - Get 'm, Grow 'em & Keep 'em; Competing for the Best People
Who delivers service? Who implements ITIL processes? Who uses tools? People!  You can have the best processes, systems, software, products, services and the rest, but if you don't have good people designing, delivering and using them, then nothing works.  How do you define a good person?  Do you even know what to look for?  Is it skill, capability or attitude?  How can you make sure your current team is on board with your vision and is capable of helping you achieve it? And, in this competitive world, what's to stop your talented people leaving you at the drop of a hat?  These are all hard questions but, get it right, and your sure to have a great result.  The panel will discuss these weighty questions and provide some real pearls of wisdom to help you on your service management journey.

Moderator:  Steve Rogers, Rusher Rogers
Panel:        Hans Schiphof, Lucid IT
                 Joshua Brusse, HP
                Tristan Boot, Canterbury University
                Wayne Scott, Dowling Consulting 

Leading Governance

Workshop - IT Root Cause Analysis
  Mat-Thys Fourie, Thinking Dimensions

Integrated Governance & the Service Management Office (SMO)
Lana Yakimoff, ProActive Services

The Compelling Case for CMMI - SVC, ITIL & ISO/IEC 20000
Michael Nyhuis - Solisma

Re-energising the Business of IT; A Story of Service Transformation
Michael Davies, ProActive Services

Practical IT Governance in Complex Organisations
Richard Palmer, Monash University

Finding the Sweet Spot
Aileen Cater-Steel, USQ

Multi-Vendor Management, Why & How Competitors Collaborate
Phil Watson, IBM

ITIL & KCS Compliance Taxonomy (Classification) Model
Paul Jay, Best Practice Establishment

Are Just 20 Questions Enough for Service Maturity Assessment
Richard Palmer, Monash University

HOT TOPIC PANEL - Governing the Cloud
Who would have thought 15 years ago that you could buy computer processing, applications or storage like you buy electricity or gas? Today with cloud computing this is a reality!  Cloud computing services offers organisations the ability to scale up and down, flexibility in removing the requirement for extensive infrastructure and maintenance ownership and cost advantages moving from a capital intensive to operational basis so there is no downside?  Or is there?  Cloud Computing exposes the organisations to unfamiliar risks in the IT landscape and some old favourites as well including privacy, data ownership questions and accountability to name only a few. The panel will discuss approaches to Service Management, Value Realisation, Information Security and Sourcing Decisions and take your burning questions!

Moderator:  Rob Stroud, CA
Panel:        David Pickering, BMC
                 David Lloyd, Axios
                Dan McLean,VMWare        
                Wally Eastland, Microsoft   

Leading Performance

Accredited Training - IT-SVM Essential Class & Certification
  Shane Deay, Avant Corporation

Cloud Computing and Service Management
Craig Barbakow, IBM

Benefits and Challenges Attributable to ITIL Implementation:
An Empirical Study
Mauricio Marrone, University of Göttingen

How Would We Know Service Excellence?
Kathryn Howard, Visual Explanations

7 Habits for Highly Effective Service Management; Powerful Lessons!
Craig Barbakow, IBM

Creating Service Catalogues - A Pragmatic Approach
Michael Davies, ProActive Services

Support the Business Case by Using Knowledge Centered Support Practices
Paul Bodie, ProActive Services

Pragmatic IT Service Management
Chuck Darst, HP

Driving IT Transformation Using ITIL V3 - A Case Study
Jeff Scotland, Dowling

Defining & Implementing the ICT Service Catalogue at the Department of Immigration & Citizenship
   Clinton Temple, DIAC