Conference Welcome Lunch Sponsor

Lucid IT is a consulting and training company committed to clarifying and resolving IT Management issues by leveraging best practice frameworks and standards to improve service outcomes.

We collaborate with our clients to align, integrate and implement frameworks and standards such as ITIL, PRINCE2, MSP, P3O, ISO20000, AS7799/ISO27000 and COBIT to create a service-led, process enabled IT organisations capable of delivering real value to the business.

In support of creating a sustainable solution, we also work to ensure the skills and knowledge required to operate and improve the solution are transferred and embedded in your organisation.

These frameworks describe a proven approach and if adapted skilfully can enable IT to achieve the real value that these frameworks represent.

Lucid IT recently launched the IT Management College to deliver education under its own brand. You will see high  quality and service while continuing to have training delivered by industry-leading consultants who currently assess, implement and educate the best organisations across Asia-Pacific.

1300 764 262

info@lucidit.com.au

www.lucidit.com.au

www.itmanagementcollege.com

Have your problems solved one-on-one by the IT Management experts!

Dear Greg, Do you often leave conferences with ideas, but no action plan? You can take something away from itSMF this year! Spend time "on the couch" and we will help you prepare an action plan Select a consultant and topic from the list below, then register for your own private 30-minute session by clicking on the link. If you are interested in a topic not listed, you may propose one upon registering. Act now! Sessions are limited, be quick so you don't miss out! David Favelle Director Lucid IT and UXC Consulting David has a diverse background in Management consulting and education, having worked with a number of Australia's "blue chip" companies as an advisor on IT Management and as an implementer of improvement solutions. He is a regular presenter at conferences and is a guest presenter in the MGSM MBA program. David's experience and education gives him insight into not only how organisations work but also how to implement real improvements. David is a member of the Global ITIL V3 Change Advisory Board (only Asia-Pacific member). View David's profile on LinkedIn Topics: IT Service Management Green IT Integration of Best Practice IT Governance and COBIT Propose a topic yourself Hans Schiphof Managing Director Lucid IT Hans has performed a wide variety of IT Management roles, from operational to executive level in many different organisations in Australia, Europe and Africa. During the last 20 years, Hans has experience with ITIL implementation projects, outsourcing, COBIT governance assessments, design and implementation of IT Management processes on operational, tactical and strategic level, as well as the facilitation of change through planning, communication and coaching. View Hans' profile on LinkedIn Topics: IT Service Management ITIL Implementation IT Governance and COBIT Propose a topic yourself Patrick Keogh Principal Consultant & Knowledge and Innovation Manager Lucid IT Patrick has extensive experience in IT design, implementation and management activities across a broad range of government, education and commercial organisations. He has particular expertise in IT Service Management and Governance, with qualifications and practical experience in several IT Service Management improvement projects. Patrick is an accomplished public speaker, presenter and trainer, with experience throughout Australia, Asia, Europe and the United States. View Patrick's profile on LinkedIn Topics: Knowledge Management Service Portfolio IT Governance and COBIT Propose a topic yourself Can't make it to one of these sessions? Contact us to make an appointment for another time. Regards, Lucid IT and the IT Management College