Today, IT needs integrated approaches to service management that also facilitate optimising process effectiveness and efficiency. HP provides the most complete solution available for ITSM that help customers realise their desired results. Customers can focus on value added activities and do not have to re-invent the wheel. They can leverage HP's experience in delivering substantive value and not have to develop or reinvent ITSM processes on their own. HP further provides integrated solutions that cover end-to-end change, configuration, and release management. HP offers automated incident handling and remediation above and beyond basic trouble ticketing. All of these best in class capabilities afford IT and their business partners optimised total cost of ownership, superior quality of service, and produces lasting change that matters. HP Software & Solutions, working with you to deliver outcomes that matter.