Service Quality provides innovative, agile solutions that continuously optimise your business processes.  Our Codeless Business Process Automation Platform, Cherwell Service Management, provides an agile, intuitive platform that will optimise any business process without coding. Out of the box Cherwell provides an IT Service Management solution assessed by PINK Verify for ITIL compliance and described by Forrester Research as an "Emerging Leader"

The Service Quality product range also includes the Capisce solution specifically designed for measuring Continuous Service Improvement. Capisce is an automated solution that starts with selecting a sample group for a service assessment and then managing the distribution and reporting on service improvements over time.  The capability of Capisce ranges from a powerful survey solution through to the full Enterprise Feedback Management suite providing an Enterprise wide view of the service delivery chain by rolling up the results of independent surveys into key performance indicators.