ITIL^® 2011 Suite Now Available

Revised for consistency and clarity, ITIL 2011 is the most useful ITSM resource released to date. Click here for details of the update.

Order your copy from itSMF to save $ and support your Forum.

Order your copy here for Free Delivery within Australia

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Balanced Diversity - A new approach to organisational change

Change may be constant, but why do some changes stick when others fail.  Is there an approach to change that will ensure the change is embedded in the organisation.

Balanced Diversity is a new approach to organisational change.  In this webinar Karen Ferris outlines a framework that will enable you to successfully embed changes into the fabric of your organisation.

Karen Ferris is is a renowned speaker, author and ITSM consultant.  Well known for her work on ITIL, Organisational Change and IT Sustainibility.  Karen is a PRISM Fellow, Director of ITSMF Australia and a principal of ITSM consulting group - Macanta

Attend the webinar to receive a free copy of Karen's whitepaper on Balanced Diversity.

 Click here to view introduction by Karen Ferris

Download Whitepaper

Download Presentation

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 Introducing itSMF School Membership

itSMF Australia is proud to announce the introduction of itSMF School Membership.

Chairperson Kathryn Heaton has announced the creation of the School Membership program at the South Australia Q3 Seminar to an enthusiastic response from ITSM and education professionals.

For more information on itSMF School Membership CLICK HERE.

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Simulation drama: 'Why IT projects fail'

Michael Krigsman international panelist on the Hypothetical from the 2011 LEADit Conference

As we all know, almost all IT implementation failures suffer from unreconciled points of view, confusion, politics, and unclear definitions of success. No wonder these situations are difficult to manage and control successfully.

To shed light on the inner workings of IT failure, particularly the dynamics among stakeholders with conflicting goals and agendas, the IT Service Management Forum Australia (itSMFA) held an interesting event as part of its annual conference. The group created an IT project simulation, called a "hypothetical," and brought together experts to discuss problems and solutions.

Listen to business and IT stakeholders work together to create a successful project under difficult conditions.

http://www.zdnet.com/blog/projectfailures/simulation-drama-why-it-projects-fail/14298 

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itSMF International Whitepaper Competition Winner Announced at this Year's Industry Awards!

Following the success of the 2010 itSMF International Whitepaper Submission Competition, the 2011 competition was bigger and better.  In addition to the International competition, all Australian submissions competed for the Best Australian Whitepaper.  We are pleased to announce this year the winner of the prestigious competition was Aprill Allen with her entry A Simple Guide To Creating A Knowledge Base (and keeping it going).

We would like to congratulate Aprill on her achievement!

Click here to download your copy

*You must be logged in to view the Whitepaper

For more information about all 2011 Award Winners, click on the Awards tab.

 

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LEADit 2011 - What a blast.

 

Check out interview with Marcus Powe

Interview with Chris Dancy Part 1

Chris Dancy Interview Part 2

Interview with Tim Sheedy

Interview with Pauline Angelico

Interview with Rob Engalnd

 

 Antipodean Podcast

During the conference  Breed Lewis, Karen Ferris, Andrew Friar, Tristan Boot and Simone Moore participated in an  Antipodean Podcast, click here to find out what happened

 

Keep an eye out for more interviews, papers and presentations coming soon... 

 

 

 

 

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