Workshops and Training Sessions
Value add extras workshops, Monday 17th August
Voice your challenges and current projects in highly interactive sessions with the best in the business. Limit of 20 participants per workshop to ensure maximum benefit for your organisation.
- 'ISO 38500 Master Class'. Presented by Mark Toomey, 9am till 5pm, cost $990.
This full day class is designed to build a deep appreciation of the key concepts in ISO 38500, equipping participants with the understanding necessary to begin applying the standard in all aspects of planning and controlling the use and delivery of IT. It briefly reviews and then builds on the concepts presented in the Introduction, focusing on the application of the six principals for good governance of IT as organisations develop strategy, prepare plans, implement new capabilities and conduct business activities that depend on IT.
For more information on the ISO 38500 Master Class please click here
Training Sessions, Monday 17th August
SOLISMA
Topic: ISO/IEC 20000 Implementation Workshop
Presenter: Michael Nyhuis Workshop
Duration: Half Day 17 August 2009 2.00 pm until 5.00pm Workshop numbers – Minimum of 4 people, up to 20 people per session.
Have you considered implementing ISO/IEC 20000 but don’t know where to begin? With a rapidly increasing number of Australian organisations looking to implement the ISO/IEC 20000 standard on top of their existing ITIL process framework, many are now looking for the necessary guidance to get them started. Not to be missed, this half day workshop as facilitated by an experienced Solisma consultant, takes a detailed look into the requirements for implementing an ISO/IEC 20000 Service Management System. Far more than just a simple overview, this workshop delves into practical guidance and a detailed analysis of the requirements and even includes free samples of some of Solisma’s documentation templates. Hurry, places are limited.
Solisma is an ongoing sponsor of the itSMFA National Conference and other events
LUCID IT
Topic: ITIL is not enough
Course Presenters: Paul Donald is a Principal Consultant with Lucid IT.
Workshop Duration: Half day – 17 August 2009 2.00 pm until 5.00pm
Workshop numbers – up to 15 people per session.
ITIL, PRINCE2, MSP, Project Portfolio Management, COBIT, VALIT, ISO 20000, TOGAF..... the list goes on. There are a multitude of standards, frameworks and methodologies that can assist an IT organisation in optimising their performance. The question arises as to which of these should I use? Isn't ITIL enough? Unfortunately the answer is no, ITIL isn't enough. ITIL has an excellent life cycle view and in good detail in a number of areas, however the convergence with other standards, frameworks and methodologies is essential to build a complete picture for an IT organisation. Determining where ITIL ‘runs out of steam’ or is ‘out paced’ by these other disciplines, is the real challenge. In the areas where ITIL ‘runs out of steam’ we often get WHAT should be done however the HOW is unclear. In most cases the HOW has already been solved in the various other standards, frameworks and methodologies. This course will provide participants with the knowledge to tackle the convergence of ITIL and other industry recognised standards, frameworks and methodologies based on Lucid IT case studies.
Learning outcomes include understanding:·
What industry standards, frameworks and methodologies make up the convergence puzzle·
How these various disciplines can support ITIL to create a complete model for IT organisations·
How ITIL and other process disciplines must mature together to achieve real business/ICT aligned change·
What your organisation might be missing with its current approach around ITIL
Lucid IT (part of the UXC group of companies) is an IT management professional services organisation clarifying and resolving IT Management challenges for its customers.
Profile:Paul Donald
Paul Donald has 15 years experience consulting and specialises in the integrationof industry standards, frameworks and methodologies to address client challenges. He uses industry frameworks like Managing Successful Programmes, PRINCE2, ITIL, COBIT and VALIT to deliver integrated solutions.
Lucid IT is pleased to the Platinum Sponsor of this year’s itSMFA National Conference
DOWLING CONSULTING
Topic: Designing a Service Catalogue
Course Presenters: Joseph Spiteri Workshop Duration: Full day – 17 August 2009 9.00 am until 5.00pm Workshop numbers – Minimum of 6 and up to 12 people.
With a Service Catalogue, your IT organisation can:• Describe IT services in a way that helps the business understand IT’s value• Drive standardisation of your IT service offerings• Establish standards for SLAs & operational level agreements (OLAs)• Provide a foundation for budgeting and managing costs• Use industry-standard service definitions for benchmarking• Improve service quality and predictability with streamlined request fulfillmentWherever you are in your ITIL initiative – still focused on ITIL V2 or moving to ITIL V3 – deploying your Service Catalogue correctly the first time is essential to your success.With this training course from Dowling Consulting you will not only learn the theory of creating and using an effective IT Service Catalogue, you’ll hear about practical do’s and don’ts from the combined learning’s of successful Service Catalogue implementationsThe Service Catalogue is critical to ensuring that IT services align with the needs of the business. By establishing and publishing standardised service offerings – with associated service levels and costs – the IT organisation can more effectively manage demand for services. And by ensuring standardisation and repeatable processes, the Service Catalogue can help IT leaders to drive down costs while still achieving a high level of service.Dowling Consulting delivers hands-on Service Catalogue courses based on the new ITIL Version 3. According to the ITIL V3 books published by the Office of Government Commerce, “The Service Catalogue is an important tool for Service Strategy because it is the virtual projection of the service provider’s actual and present capabilities... It serves as a service order and demand channeling mechanism... It acts as the acquisition portal for customers, including pricing and service-level commitments, and the terms and conditions for service provisioning.”The Presenter is Joseph Spiteri is an experienced consultant and trainer with a unique and entertaining presentation style. He is an ITIL Expert (V3) and has worked on many large and small ITIL projects including the introduction of ITSM across the whole of the Maltese Government.