Who should attend?

ICT professionals at every level in government or private industry.

• CIOs
• CTOs
• CFOs
• All ITSM practitioners, consultants and those advancing into ITSM roles
• Project Managers
  
• IT Operations Managers
• Service Desk Managers
• IT Service Continuity Managers
• Business Continuity Managers
• ICT Managers of all experience levels.
  

The conference will present material of value to all ICT practitioners, regardless of level of experience, and breakout sessions have been clearly classified to make sure none of your time is wasted:

A) Advanced
B) Intermediate
C) Suitable for all levels

Conference sessions will be of particular relevance to those who are:

• Improving services to clients
• Implementing service improvement initiatives or launching a new ITSM initiative
• Changing or introducing service level agreements or operational agreements
• Adding or improving a Service Desk
• Managing the merger of 2 or more ICT departments
• Restructuring an ICT department
• Responsible for business continuity or IT Service Continuity Management
• Reviewing:
  
  • Service Catalogues
  • Configuration Management
  • Capacity Management
  • Release and Deployment Management
  • Problem and/or Incident Management
  • Security Requirements
  • Availability Management