What's new and why should you be there?

Our 2008 theme, 'Going up a Gear', reflects the changing status of IT from cost centre to profit driver - and the increasing pressure for ITSM professionals to do more with less.

Senator Stephen Conroy, Federal Minister for Broadband, Communications and the Digital Economy, has been invited to open the conference and deliver the welcoming keynote address. We anticipate some vigorous debate around the changes Australia's new government will bring to the IT sector!

ITIL itself began in the government sector of the UK, and has traditionally had its highest level of adoption in government agencies. If this is your particular area of interest, you can certainly look forward to some stimulating discussions about the implementation of best practice ITSM in government agencies.

The recent launch of ITIL V3 has generated a buzz throughout the industry, and no matter what industry sector you are engaged in, you'll have ample opportunity to learn how to identify and apply the elements that will add value in your current role, and support you in achieving inspirational goals.

Browse through the program and you'll very quickly appreciate the opportunities to learn from successful people with a wealth of knowledge about what works and what doesn’t.

Possibly the most valuable reason of all for you to attend Australia's largest ITSM conference is to meet IT professionals and practitioners at all levels. You'll be networking with others who are going through similar workplace challenges, understand the kind of frustrations you encounter, and have to deal with the same kind of goals and KPIs.

Invaluable interaction with like-minded people that you won't find anywhere else!

"A major benefit of belonging to itSMF is the ability to learn and leverage from the experience of others in the industry. The networking opportunities at a local and national (and international) level have also been invaluable in helping to improve service within my own organisation."

Karen Ferris, Regional Service Delivery Manager, National Australia Bank