APMG AUSTRALASIA:

APMG-Australasia carries out quality assurance for qualifications in ITIL in Australia and surrounding regions. APMG-Australasia accredits ITIL, PRINCE2 and MSP Training Organisations, Trainers and Consultants and administers the examinations system for candidates to become qualified in ITIL, PRINCE2 and MSP.

COMPUWARE:

Compuware Corporation (NASDAQ: CPWR) maximises the value IT brings to the business by helping CIOs more effectively manage the business of IT. Compuware solutions accelerate the development, improve the quality and enhance the performance of critical business systems while enabling CIOs to align and govern the entire IT portfolio, increasing efficiency, cost control and employee productivity throughout the IT organisation.  Compuware Corporation is a recognised industry leader in enterprise software and IT services that help maximise the value of technology investments.  We offer a powerful set of integrated solutions for enterprise IT including IT Portfolio Management, Application Development, Quality Assurance and IT Service Management.   

Compuware serves the world's largest IT organisations, including 95 percent of the Fortune 100 companies. For more information, please visit: www.compuware.com.au

IBM:

IBM® Service Management solutions provide you with the visibility, control and automation to manage risk and compliance, optimise investments, and accelerate your organisation’s growth. IBM's innovative IT Service Management (ITSM) platform delivers an integrated and federated Change and Configuration Management Database, supports SOA environments, and link process managers with change management tools to streamline deployments and enhance IT staff productivity. The IBM Tivoli® Unified Process, in conjunction with the IBM Rational® Method Composer platform for software development, delivers a prescriptive approach to ITSM, and supports process implementation through roles, workflows, tools and best practices. IBM Global Technology Services offers the industry's most comprehensive portfolio of leading-edge services to evaluate, design and implement service management and make ITIL actionable.    

IDENTITY SOLUTIONS:

Our core expertise is in IT Infrastructure, Infrastructure Management, IT Service Management and Identity Management.
Our multi-skilled staff enables us to provide and integrate diverse and innovative solutions and a wide range of technology services - from strategic advice and solution architecture to post-implementation and on-going operational support. Our offerings and pragmatic step-by step service delivery approach allow customers to experience faster time-to-market, improve performance of their business, increase service levels, and lower operational risks & cost of IT.

ISEB:

ISEB - The International ITIL® Examinations InstituteSince the early 1990’s ISEB has been involved in leading the way in Service Management certifications, using the best industry knowledge to help create and drive the standards that have contributed to the recognition of best practice and of Service Management as a vital part of any organisation. ISEB began working with OGC on ITIL® certifications in the early 1990’s and has continued to play an integral role as ITIL® has evolved to become the worldwide best practice that it is today. Our commitment to the consistency and ongoing quality of our ITIL® certifications has led to individuals being able to demonstrate they are truly the gold standard within their profession.

This has also meant that ISEB has grown to be one of the leading providers of ITIL® certifications with an elite network of Training Providers across the world, including USA, Canada, Europe, Australia, New Zealand, South Africa, Japan, China, Brazil and India. ISEB as part of BCS is committed to promoting professionalism in IT and supporting IT professionals throughout their careers. We are constantly improving the way we manage our certifications – without compromising our reputation as an Examinations Institute where quality really counts. 

Website: www.iseb-exams.com

LOGICA:

Logica is a leading IT and business services company, employing 39,000 people across 36 countries. It provides business consulting, systems integration, and IT and business process outsourcing services. Logica works closely with its customers to release their potential – enabling change that increases their efficiency, accelerates growth and manages risk. It applies its deep industry knowledge, technical excellence and global delivery expertise to help its customers build leadership positions in their markets.

Headquartered in Europe, Logica has offices in Sydney, Melbourne, Canberra, Brisbane, Hobart, Adelaide and Perth. 

More information is available at www.logica.com

MICROSOFT:

Microsoft® System Center solutions help IT pros manage the physical and virtual information technology (IT) environments across data centers, desktops, and devices. Using these integrated and automated management solutions, IT organisations can be more productive service providers to their businesses. With the strongest partner ecosystem, the most compelling licensing model, and the best economics, System Center solutions provide a low total cost of ownership (TCO) and a high return on investment (ROI). The functionality and economics of System Center solutions combine and provide the fastest time to value while building a more agile IT infrastructure. 

For further information, please visit: http://www.microsoft.com/systemcenter

NUMARA SOFTWARE:

Numara Software Inc. is a global provider of service desk management solutions. With more than 50,000 customers worldwide, Numara Software is the industry leader within the small-to-medium enterprise market.

Led by two award-winning product lines, Numara Track-It! and Numara FootPrints, Numara Software is in a stronger position than ever before to dominate the service desk management market. 

With an extensive network of offices throughout Europe, America, Asia Pacific and Australia and a partner network covering territories where we do not have a direct presence, Numara Software has a proven track record of delivering regional solutions, through to truly global implementations.

OBLICORE:

Oblicore (www.oblicore.com), the leading provider of ITIL-based Service Management solutions, is dedicated to enhancing business value through the automation of service portfolio management and service level management.  The Oblicore Guarantee™ suite of solutions enables customers to leverage the management, monitoring, and reporting of their service catalogs and service level agreements between enterprises and service providers to create substantial IT savings. Highly ranked on the “Inc. 500 List of Fastest-Growing Private Companies” for 2007, Oblicore has also received several "Best in Class" reviews from leading analysts for its innovative approach to managing Service Level Agreements with Oblicore Guarantee™. Visit us at booth S13!

PINK ELEPHANT:

Pink Elephant is the world leader in IT management best practices, offering education, consulting services and online implementation solutions, to public and private businesses globally.  The company specialises in improving the quality of IT services through the application of recognised best practice frameworks, including the Information Technology Infrastructure Library (ITIL®), and was selected as an international expert to contribute to the ITIL V3 project.  Pink Elephant has grown to become recognised globally as The IT Service Management Experts and is very proud of its commitment to IT best practice frameworks.  In fact, Pink Elephant has been involved in the “ITIL project” since its inception in 1987. 

To learn more about Pink Elephant’s services visit www.pinkelephant.com

PROACTIVE SERVICES P/L:

ProActive has established a reputation as an innovator since introducing ITIL to the Australian market. Our consulting methodology has been tested and refined over a number of years, making it one of the most efficient and cost-effective methods for helping organisations implement ITIL, no matter what size or type of organisation. In addition to our consultancy services, we are Australia’s longest serving ITIL training provider and have trained in excess of 22,000 students in IT Service Management.

SOLISMA PTY LTD:

Solisma is a leading provider of integrated Service Management solutions that help you deliver real business value from IT. We offer a complete range of assessment, consulting and education services that provide you with a clear path to achieving true service excellence through the effective use of ISO/IEC 20000, ITIL®, COBIT® and other supporting frameworks and standards. Visit us at our showcase stand or contact us at info@solisma.com to found out more about our assessment and accredited onsite training services, including the new ISO/IEC 20000 Foundation course. 

TOUCHPAPER:

Touchpaper Australasia Pty Ltd t/a HelpDesk Solutions are a premium affiliate partner of Touchpaper United Kingdom. We are a business solutions provider specializing in providing entire solutions underpinned by technology. Touchpaper offers a complete ITIL service management solution. To be truly successful, ITIL needs to be able to push the technology beyond IT and into the business of the organisation. Our flagship product, Helpdesk is one of the world’s leading IT support solutions and is the best selling IT support solution in Europe. The latest solution from Touchpaper is the IT Business Management suite. ITBM covers the core areas of IT Service Management (ITSM) Customer Service and Support (CSS) and Network and System Management (N&SM). The key goal of ITBM is to align these 3 disciplines to measurably achieve the business's strategic and operational goals. 

Website: www.touchpaper.com