HP: HP is recognised as a leader, contributor and advocate of Service Management, helping to spread its adoption throughout the world. With a rich history in ITIL, HP is the only technology vendor to author any of the five ITIL v3 core books. In addition, HP also revised the ITIL Glossary and has built the overarching process maps for the new library. With a revamped portfolio of offerings, HP provides a holistic view of an enterprise’s entire IT landscape and incorporates all aspects of Service Management from the IT and business perspective, with specific solutions for: Strategy and Portfolio ManagementBusiness Service ManagementTraditional ITSMService Driven OperationsBusiness Service AutomationManagement of ChangeHP can assist customers with all aspects of their lifecycle including Assessments, Process design, Management software and ITIL training. www.hp.com.au/itsm |  |
LUCID IT: Lucid IT is a consulting and training company committed to clarifying and resolving IT Management issues using best practice frameworks and standards to improve service outcomes. We collaborate with our clients to align, integrate and implement frameworks and standards such as ITIL, Prince2, ISO20000, AS7799/ISO27000 and COBIT. Our aim is to ensure that you can derive the real value that these frameworks represent to meet the IT requirements of your business. Our training and education services are provided in conjunction with our partner ALC Training. Lucid IT and ALC Training have been involved in successful partnership since 2003. The partnership has evolved to deliver a program of IT Service Management (ITIL) , Governance (COBIT) and Project Management (Prince 2) training services throughout all capital cities in Australia, across New Zealand and throughout Asia, including Singapore, Malaysia, Indonesia, Hong Kong and Japan.Website: www.lucidit.com.au Lucid IT is part of the UXC group of companies |
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