THE ART OF SERVICE PTY LTD:

As a cutting edge IT Service Framework Company, The Art of Service is leading the way in  providing high end, client focused Education
Programs in both the local and international arena.   The company has served over 800 clients and 20000 students in 33 countries.  A recognised leader in the IT Service Management community, The Art of Service is quickly becoming the IT Specialist’s Educator of Choice.

With a passion for IT Service Management and having first hand experience in seeing business improvement benefits as a result of implementing IT service frameworks, the founders Gerard Blokdijk and Ivanka Menken had a vision to be “Enablers of IT Service Management Excellence”.  Today their vision is a reality.  The Art of Service has grown into a respected education company and now provides high quality education services and products worldwide.  Their “Best-of-Breed” approach is evidenced through the quantity and calibre of our partnership networks and resellers.

You can visit us at www.artofservice.com.au.

CHARLES STURT UNIVERSITY:

ITIL Certification or MBA?

Charles Sturt University has developed a unique online MBA that allows you to achieve both together. The MBA incorporates the achievement of IT Infrastructure Library (ITIL) V3 industry certifications and academic credit will be awarded to those who have already obtained ITIL certifications. 

Go to www.itmasters.com.au for details

CLIFTONS:

Cliftons is Asia Pacific’s #1 provider of computer training, conference, seminar and video-conferencing facilities.  With over 200 state of the art rooms across nine cities in Australia and the Asia Pacific, as well as a host of affiliate venues in many cities throughout the region, Cliftons has provided the space for hundreds of small and large companies to train, update and develop their teams.  Cliftons has facilitated international software rollouts, technical training, business planning workshops and professional development conferences for many of Asia Pacific’s leading organisations and government departments.  With over ten year’s experience in helping organizations deliver training solutions, Cliftons has developed a uniform international level of service, technical infrastructure and flexibility second to none. 

For more information, please call 1800 629 088, email enquiries@cliftons.com or visit www.cliftons.com

CSC AUSTRALIA PTY LTD:

CSC is a leading information technology (IT) services company.CSC’s mission is to be a global leader in providing technology-enabled business solutions and services.

With approximately 90,000 employees globally, CSC providesinnovative solutions for customers around the world by applying leadingtechnologies and CSC’s own advanced capabilities. These include systemsdesign and integration; IT and business process outsourcing;applications software development; Web and application hosting; andmanagement consulting. CSC reported revenue of $16.5 billion for the 12months ended Mar. 28, 2008. For more information, visit the company’s web site at www.csc.com.

CSC Australia Pty Ltd was established in 1970. As a geographicoperating unit, our operations are fully representative of theactivities conducted by CSC globally. In Australia, CSC has offices inSydney, Adelaide, Canberra, Brisbane, Melbourne, Perth, Newcastle,Whyalla, Wollongong and Nowra. CSC Australia employs approximately 3,700employees. In 2007, CSC Australia achieved revenues of over AUD$1 billion.

DOWLING CONSULTING:

Dowling Consulting provides specialist business process, organisational change and technology implementation services to enhance the value of IT to businesses. We combine best practice frameworks (e.g., ITIL, COBIT and Val-IT) with our own tools, methods and experiential learning. We are pragmatic, driven by business results, and tailor our services to the needs of every client organisation. We have a strong focus on transferring knowledge and intellectual property to our clients so that results are sustainable long after we disengage. Dowling Consulting featured in the BRW Fast Starters list for 2007 as the 27th fastest growing firm in Australia.

HAGRID SOLUTIONS:

Hagrid Solutions is a vendor and product independent company you can rely on.

Leverage from our real world experience with the implementation of systems management disciplines and technologies ensuring your success.

Hagrid Solutions adopts a common sense approach backed by industry specialists. Visit our web site to see what our customers have to say.

Website: www.hagridsolutions.com

IT EXECUTIVE CONSULTING P/L:

IT Executive Consulting specializes in IT Service Financial Management advice and products.  We assist I.T. with financial management practices and systems to meet growing needs for transparency, accountability and governance, with Activity costing and Service pricing as key deliverables. 

ClearCost is our flagship software package, an integrated I.T. service financials information system, tying budgets to I.T. activities, services and end users while providing day-to-day support for Contract & Lease Management plus CMDB support for pricing of virtual capacity.  Many organizations in the finance, corporate, education and public sectors use ClearCost as a core operational tool to derive total cost of service, performance and benchmark metrics and improve I.T. financial budgeting, costing and chargeback processes.

ITILICS PTY LTD:

At Itilics, our business is ITIL - empowering you to implement and manage first class, quality driven IT services that deliver real efficiency gains and measurable results. The Itilics approach in integrating the best available combination of people, process, products & partners will deliver outstanding results in the shortest time frames ensuring that your ITSM initiative continues to receive executive support.

Why waste time? If having your Incident, Problem, Change and Configuration Management processes documented and fully operational within 8 weeks is of interest to you then visit us at our stand or at our website: www.itilics.com

NEWSCALE:

newScale®, , Inc. is the leader in IT Service Catalog software solutions for Global 2000 companies with more than one million users worldwide. With newScale, IT organizations can secure a quick win in their ITIL initiative by delivering an actionable Service Catalog and self-service request management.  End-users can browse the catalog or search for available IT services, submit a request, and track request status.  newScale customers - including twenty percent of the Fortune 50 – benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. 

For more information, visit the newScale Web site at www.newscale.com or call +1-650-403-7700.