PLATINUM SPONSOR

Lucid IT / ALC Training

Lucid IT is a consulting and training company committed to clarifying and resolving IT Management issues using best practice frameworks and standards to improve service outcomes. We collaborate with our clients to align, integrate and implement frameworks and standards such as ITIL, Prince2, ISO20000, AS7799/ISO27000 and COBIT. Our aim is to ensure that you can derive the real value that these frameworks represent to meet the IT requirements of your business.

Our training and education services are provided in conjunction with our partner ALC Training. Lucid IT and ALC Training have been involved in successful partnership since 2003. The partnership has evolved to deliver a program of IT Service Management (ITIL) , Governance (COBIT) and Project Management (Prince 2 and Managing Successful Programs) training services throughout all capital cities in Australia, across New Zealand and throughout Asia, including Singapore, Malaysia, Indonesia, Hong Kong and Japan.

Website: www.lucidit.com.au or www.alctraining.com.au

Lucid IT is part of the UXC group of companies

GOLD SPONSORS

Axios Systems

Axios Systems is one of the world’s leading providers of IT Service Management solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.

Benefiting from 20 years of development and investment around Best Practice principles, our core solution, assyst, built around a market-leading CMDB, intuitively steers users through the ITIL processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes, twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (based on ITIL V3), in a single, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against SLA, and Operations Level Agreements (OLA) using Web 2.0 technologies.

Implementing assyst into an organization optimizes IT Infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership helping to ensure a significant return on investment with rapid time to value.  Axios also offers a comprehensive set of consulting and training services.

Axios’ global presence is further strengthened with a worldwide network of partners.

Website: www.axiossystems.com

BMC Software

Business runs on IT.  IT runs on BMC Software.

Business thrives when IT runs smarter, faster, and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk, and drive business profit. For the four fiscal quarters ended December 31, 2008, BMC revenue was approximately $1.86 billion.

Visit www.bmc.com for more information. 

CA

CA is the world’s leading independent information technology (IT) management software company. We help companies manage IT to better perform, compete, innovate and grow their businesses. With our Enterprise IT Management (EITM) vision and technology, customers can unify IT and simplify the management of complex computing environments, whether distributed or mainframe, across the enterprise. CA software works with customers’ existing infrastructure to better manage risk and costs, improve service and ensure IT is supporting the business

EMC

EMC Ionix - Next Generation IT Management
From Physical to Virtual to Cloud. Ionix solutions break through traditionally siloed IT management solutions with new levels of integration and automation, enabling you to leverage virtualisation so that you can deliver IT as a true service.

Leveraging EMC’s Next Generation IT Management market-leading technologies for managing mixed physical and virtual environments - including the former Infra, Smarts, Voyence, ControlCenter, nLayers and Configuresoft products - Ionix enables you to automate and unify management across servers, storage systems, networks, and applications to achieve holistic service-level, policy-based control across your entire environment. 

Utilising dynamic insight, collaborative IT and model-based control EMC Ionix deliver solutions for:     

• Automated ITIL Service Management
• Service Discovery and Dependency Mapping
• IT Operations Intelligence and Root Cause Analysis
• Data Center Automation and Compliance

FrontRange Solutions

FrontRange Solutions develops software and services that growing mid-size firms and distributed enterprises rely on every day to build great customer relationships and deliver high-quality customer service. The company applies a unique combination of innovation and automation with a standards-based approach to simplify core business processes, including: IT service management; customer relationship and sales force management; and PC lifecycle management. More than 150,000 of the world’s best-known brands use FrontRange offerings to quickly improve their interactions with external and internal clients and achieve better business results. For more information visit www.frontrange.com.au

HP is recognised as a leader, contributor and advocate of Service Management, helping to spread its adoption throughout the world.

With a rich history in ITIL, HP is the only technology vendor to author any of the five ITIL v3 core books. In addition, HP also revised the ITIL Glossary and has built the overarching process maps for the new library.

With a revamped portfolio of offerings, HP provides a holistic view of an enterprise’s entire IT landscape and incorporates all aspects of Service Management from the IT and business perspective, with specific solutions for:

·          Strategy and Portfolio Management

·          Business Service Management

·          Traditional ITSM

·          Service Driven Operations

·          Business Service Automation

·          Management of Change

HP can assist customers with all aspects of their lifecycle including Assessments, Process design, Management software and ITIL training.

Website: www.hp.com.au

IBM

IBM Service Management IBM has a long history of helping clients transform their businesses and integrate their business and IT environments. IBM’s leadership in industry and business solutions has helped organisations better align their corporate assets with their strategic initiatives and achieve their requirements to improve service, reduce cost and manage risk. 

IBM Service Management delivers the solutions and expertise needed to design, build and manage a dynamic infrastructure that leverages and integrates physical and digital assets to deliver next generation services.Through real-time infrastructure management, monitoring, process automation and security, service management helps organisations fully leverage their business and IT assets. 

For more information about IBM and our Service Management Solutions visit www.ibm.com/au or http://www.ibm.com/software/tivoli/solutions/

SILVER SPONSORS

APMG Australasia

APMG-Australasia is a high quality ITIL® Examination Institute, accrediting both training organisations and trainers to deliver courses/examinations. APMG-Australasia also provides accreditation in PRINCE2®, Change Management, MSPT, P3O® and P3M3T and administers the examinations system for candidates to become qualified in these methodologies. 

Accredited providers are able to take full advantage of APMG-Australasia's range of value-adding services in order to grow their business and client lists.

Based in Canberra, and working through the Asia-Pacific region, APMG-Australasia aims to help organisations achieve their corporate goals through improved processes, people and governance and to help individuals develop to their full professional potential.

Website: www.apmg-australasia.com/ITIL/ITIL.asp

Compuware

Contact: Mandy Mirenzi, Marketing Coordinator

Website: www.compuware.com.au  

Dowling Consulting

Dowling is a management consulting firm servicing a global portfolio of blue-chip clients by providing practical solutions to complex management problems.

With practice specialisations in Strategic Business Analysis, IT Service Transformation and Supply Chain Transformation, our depth of experience across a broad range of industries, combined with our proudly entrepreneurial spirit, allows us to deliver on a world class offering of professional services.

Our focus is on achieving performance improvement through our ability to understand the client's performance improvement needs to then devise appropriate solutions that meld people, processes and technology to deliver insightful and innovative outcomes.

Dowling’s objective is to be invited back by consistently striving to deliver on our principles and values by leveraging our strengths, and

To continuously enhance our reputation for delivering innovative, insightful and high quality results.

This reputation is built upon our strengths, principles and values.

Level 9
440 Collins Street
Melbourne  VIC  3000

Phone:                   1300 137 369
International:        +61 3 9628 1100
Fax:                        +61 3 9607 1317
ABN:                       63 286 680 686
Email:                     info@dowlingconsulting.biz                      

Website:                 www.dowlingconsulting.biz/index.htm                

Exact Software

Exin

Website: www.exin.org.au

Contact details:  EXIN South Pacific Service Desk, Ph: 1300 EXIN EXAMS, Email: service@exin.org.au 

"EXIN, the Examination Institute for Information Science, is a global, independent IT examination provider offering qualification programs for ISO/IEC 20000, ISO/IEC 27000, ITIL®, MOF, ASL, BiSL, TMap® and SCP. It's EXIN's mission to improve the quality of the IT sector, the IT professionals and the IT users, by means of independent testing and certification.

Information technology is the cornerstone of today's highly demanding and competitive business world. As an IT professional, you face the daily challenge of providing reliable, consistent and affordable IT services in a constantly changing performance-driven environment. Prove your knowledge and join over one million certified IT Professionals."

Kaseya

Numara Software

Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. From a single technician running a help desk to 1000 technicians managing a complex service desk, IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers. Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training, and support.

We’re passionate about helping people successfully manage their IT environments. Find out how we can help you by visiting: www.numarasoftware.com.

ProActive Services

Since 1987 ProActive Services has been a leading supplier of Service Management solutions and is a proud supporter of the itSMF Australia.  

A proven consulting framework ensures that the benefits of implementing ITIL are realised in the most cost-effective and timely manner.  Having trained over 22,000 students in IT Service Management, ProActive’s world-class experience is reflected in candidate’s scores, with exam results for all V3 courses and the V2 Manager’s Certificate well above ISEB’s world average. 

ProActive’s highly regarded consultants all hold the ITIL V3 Expert Certificate in addition to their vast experience.   By any measure ProActive is a world class consulting and training provider .

Our website is www.proactiveservices.com.au

Solisma Pty Ltd

Solisma is a leading provider of integrated Service Management solutions that help you deliver real business value from IT. We offer a complete range of assessment, consulting and education services that provide you with a clear path to achieving business service excellence through the effective use of leading frameworks and standards including ITIL and ISO/IEC 20000.

Solisma’s consultants are among the world’s foremost experts on the implementation of ISO/IEC 20000, having conducted an increasing number of assessment, consulting and implementation workshops for companies across Australia and the Asia Pacific region. Our innovative self-assessment solution, Service Improvement Manager (SIM), is being used by a rapidly growing number of organisations across the globe to automatically provide baseline maturity and compliance scores along with comparative benchmark information and service improvement activities that focus on where you need to improve next.

For more information, contact us on 1300 765 436 or visit www.solisma.com

BRONZE SPONSORS

Art of Service Pty Ltd

As a cutting edge IT Service Framework Company, The Art of Service is leading the way in providing high end, client focused Education

Programs in both the local and international arena. The company has served over 800 clients and 20000 students in 33 countries. A recognised leader in the IT Service Management community, The Art of Service is quickly becoming the IT Specialist’s Educator of Choice.

With a passion for IT Service Management and having first hand experience in seeing business improvement benefits as a result of implementing IT service frameworks, the founders Gerard Blokdijk and Ivanka Menken had a vision to be “Enablers of IT Service Management Excellence”. Today their vision is a reality. The Art of Service has grown into a respected education company and now provides high quality education services and products worldwide. Their “Best-of-Breed” approach is evidenced through the quantity and calibre of our partnership networks and resellers.

You can visit us at www.artofservice.com.au

Charles Sturt University

ITIL Certification or MBA?  

Charles Sturt University has developed a unique online MBA that allows you to achieve both together. The MBA incorporates the achievement of IT Infrastructure Library (ITIL) V3 industry certifications and academic credit will be awarded to those who have already obtained ITIL certifications.

Go to www.itmasters.edu.au for details.

ClearCost Software & Consulting provides services to assist Universities in preparation and analysis of Budgets, Re-forecasts and Funding.  Specifically aimed at IT but increasingly used in other University areas, ClearCost delivers total Cost Transparency and Service Management support.  Many Australian & New Zealand Universities are already benefiting from ClearCost.  

Organisation Representative: 

Name - Steve Middeldorp
Position - Managing Director
Phone - +61 2 89010841
Mobile - +61 414506749
Fax - +61 289010842
e-Mail - steven.middeldorp@itexc.com.au
Website: www.clearcost.com.au

ISEB

ISEB is part of the BCS (British Computer Society) and is an International examination body.  With over 380,000 exams delivered worldwide in over 50 countries, ISEB continue to lead the way in exams for IT professionals. BCS is the industry body for IT professionals and a Royal Chartered Engineering Institution for Information Technology. BCS is responsible for setting standards for the IT profession. It is also leading the change in public perception and appreciation of the economic and social importance of professionally managed IT projects and programmes. Our vision is to see the IT profession recognised as being a profession of the highest integrity and competence For more information on ISEB visit our website www.iseb-exams.com or go to www.bcs.org for information on BCS.  BCSFirst Floor, Block D,North Star House, North Star Avenue,Swindon, WiltshireENGLAND, UK,SN2 1FA

Keystone Management Solutions

Keystone Management Solutions is a systems integrator championing new and innovative software and solutions in IT Service Management. Keystone is the exclusive partner for Service-now.com in Australia, New Zealand and South Africa.

Viewed by Gartner as the visionary ITSM vendor, Service-now.com is the pioneer of On Demand IT Service Management. Combining ITIL v3 guidelines with Web 2.0 technology, we offer Software as a Service that is thoroughly modern in its delivery, price, and value. Approachable and attractive, integrated and complete, designed for the Global 2,000.  You've never seen IT management done like this before. Website: http://www.keystone-ms.com.au

Service Quality Pty.Ltd.

Service Quality is an Australian based company specialising in IT Service Management solutions and ITIL. Our products include; 

Cherwell Service Management® (CSM) - A fully integrated IT Service Management (ITSM) software solution for your Service Desk, Help Desk or external support. CSM is available as Software as a Service (Cherwell-On-Demand) or implemented on site (Cherwell-On-Premise).  It comes out of the box with Pink Elephant® Verified ITIL® V3 best practices. 

Capisce is tomorrow’s survey solution designed to constantly monitor your business applications and automatically generate surveys whenever business is transacted. The responses can then be reported or rolled up into Key Performance Indicator reports to demonstrate Continual Service Improvement.  

Website: www.servicemanagement.com.au

Nobel Consulting Group

Get Peace Of Mind. Get Control of your IT Environment. Precisely understand your infrastructure. Rest satisfied that your IT services are being delivered inside SLA's and supported by your well oiled support team using processes that work, and tools that intelligently automate daily activities, to make you and your IT department a shining asset to your business, not a liability. Nobel makes this happen for The Australian Government, Multinational Corporations and Australian Private and Public Organisations.

Service Desks, CMS/CMDB, Discovery, Application Monitoring, Security, ITIL.

Nobel guarantees that your project will be delivered on time, within budget and without drama.

Website: www.nobelcg.com.au

Pink Elephant

SMALL BUSINESS SPONSORS

Alarmpoint Systems

AlarmPoint Systems provides the leading Alert Management platform for accelerating decision making, improving operational effectiveness and increasing visibility across the real-time enterprise. This platform is used in a variety of ways, including IT Service Delivery, IT Service Support, Business Continuity, Disaster Recovery and Enterprise Messaging. Over 800 global firms, including 7 of the 10 largest global 2000, rely on AlarmPoint to help ensure the availability of their mission critical IT services, virtualized systems, networks and applications. Founded in 2000, AlarmPoint Systems is headquartered in Pleasanton, CA with European operations based in Woking, U.K and Asia Pacific operations based in Sydney, Australia.

Dimension Data

 

The best technologies backed by the best people and the most comprehensive range of training courses, means that DDLS is recognised as a world-class IT training organisation. With 20 years experience providing high quality training to IT professionals, including 80 of Australia's top 100 ASX listed corporations, DDLS has become the trusted name in Australian IT education. DDLS is an accredited ITIL training organisation, and our ITIL trainers have over 70 years of collective industry experience in both facilitating ITIL and real-world ITIL implementation and consulting.

Contact Details: 13 12 01 or training@didata.com.au

Corporate Website: www.ddls.com.au

Hagrid Solutions