ITIL^® Lifecycle Suite 2011 Now available

The ITIL^® Suite 2011 is here now and fully updated for clarity, consistency, correctness and completeness. It is available through the ItSMF Australia in print, PDF and online subscriptions from a low member price of just $445.50.  Online subscriptions start at $549.95. By purchasing throughout the itSMF not only do you get access to the best resource for improving your IT Services at a competitive price but your are supporting your forum.

The updated ITIL publications share a similar standard structure to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite. Here is what reviewers have been saying:

• 'A great set of books just got better! The updated books are indicative of what ITIL stresses - improvement. As a process implementer and ITIL instructor, yes, I know there was content in the previous edition that needed clarification or correction, and other topics I wish had more coverage... Reading and applying ITIL just became clearer!' David M. Brink, Solutions3
• 'The updated ITIL publications are an astounding improvement over the earlier version. The language and descriptions are so clear and concise, they give the reader a much clearer appreciation of the processes and stages of the ITIL lifecycle.' Ryan Fraser, HP
• ITIL 2011 'has turned a useful resource into an essential one - these books are vital reading for all IT staff from management to operations.' Claire Agutter, IT Training Zone
• 'Strategy is now so much more accessible. It flows, it links and it is now joined to the other stages of the lifecycle so much more effectively.' Helen Sussex, Logica

Place your order here for fast service and quick delivery.

Details of the update are available in the ITIL 2011 Update Summary

For more information on the 2011 Suite changes, download the FAQ here

The 2011 edition is the first significant update since 2007 and addresses a broad range of issues raised in the Change Control Log and resolves errors and inconsistencies in the text and diagrams across the whole Suite.

The Service Strategy book has been thoroughly reviewed, clarifying the concepts it contains without changing the overall message (and defining new processes for strategy management and business process management). A number of concepts, principles and process flows have been clarified or simplified in the other volumes; Service Strategy and Service Design have been more closely aligned; and there is additional guidance in areas such as CMS & SKMS and service asset & configuration management (Service Transition) and the seven-step improvement process (CSI)

A Brief Summary of Updates from the Authors

ITIL Service Strategy

The concepts within the publication have been clarified, without changing the overall message. The updated publication includes more practical guidance and more examples
where relevant.
The newly defined process of strategy management for IT services is responsible for developing and maintaining business and IT strategies, and there are now separate
descriptions of business strategy and IT strategy. Financial management has been expanded, and business relationship management and demand management are now
covered as processes.

ITIL Service Design

Throughout the updated ITIL Service Design publication, there has been particular focus on alignment with ITIL Service Strategy.
A number of concepts and principles have been clarified, most significantly the flow and management of activity throughout the overall service design stage with the addition
of the ‘design coordination' process. Other significant clarifications include the five aspects of service design, the design of the service portfolio and the terminology related to
views of the service catalogue.

ITIL Service Transition

The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the
reader to understand these key concepts
There is new content explaining how a change proposal should be used. The evaluation process has been renamed ‘change evaluation' and the purpose and scope have
been modified to help clarify when and how this process should be used.
The service asset and configuration management process has additional content relating to asset management, and there are improvements in the flow and integration of a
number of processes, including change management, release and deployment management, and change evaluation.

ITIL Service Operation

Process flows have been updated or added for all processes including request fulfilment, access management and event management.
Key principles - including guidance around service requests and request models, and proactive problem management - have been clarified. The publication has been
updated to explain how basic events flow into filters and rule engines to produce meaningful event information. The relationship between application management activities
versus application development activities is also clarified.
Other clarifications include an expanded section on problem analysis techniques, procedure flow for incident matching and further guidance for escalating incidents to
problem management. In addition, the guidance for managing physical facilities has been expanded.

ITIL Continual Service Improvement

The seven-step improvement process - and its relationship with the Deming ‘Plan-Do-Check-Act' cycle and knowledge management - has been clarified. The CSI model has
been re-named the CSI approach and the concept of a CSI register has been introduced as a place to record details of all improvement initiatives within an organization.
Minor changes have been made throughout the book to clarify the meaning and to improve readability. Particular emphasis has been made on documenting the interfaces
from CSI to other lifecycle stages

Full Details of the update are available in the ITIL 2011 Update Summary

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