I think the hype surrounding the launch of newly discovered frameworks sometimes comes at a cost of having to compare it to something else to try to sell its value.
In this case I’ve heard much discussion of why DevOps is better than ITIL and how ITIL won’t be required anymore. I’ve heard this message particularly loudly from the software sales companies.
My view on this has been broadcast a few months ago where I challenged the notion that ITIL is dead because of DevOps. Clearly at the end of the discussion ITIL was agreed to be well alive and still needed. My conversations over the last numbers of months with senior IT managers confirms my views that ITIL is still needed, desperately by some!!
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