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Friends for Life: DevOps and Service Management

Posted By itSMF Australia Inc, Monday, 5 December 2016

The DevOps movement is gaining traction in our industry. It is people centric and culture driven. It strives for fast delivery, customer satisfaction and excellence. Much of the DevOps movement is built on the foundations of sound Service Management such as recording incidents, managing changes, standardizing releases and managing knowledge; just to name a few.

DevOps brings new blood from software engineering and reinforces Service Management’s focus on delivering value. It has a strong focus on culture, learning, automation and the removal of waste from processes. Together, traditional Service Management and DevOps build a bold future and they answer the big question faced by the IT department: How do we deliver more value to our customers in a fast changing environment?

The Service Management community want to boldly share fresh perspectives as our members engage with DevOps at all levels, highlighting the value of all ideas that enhance service delivered to customers. We will build bridges and deliver our mission statement connecting members and maturing service.

I have asked our board members to embark on a personal journey and engage with DevOps and the DevOps community. In the spirit of Agile we are organizing a number of sprints to learn, engage and deliver fresh perspectives. Your Board will commence our first sprint this week by informing ourselves and reflecting on what we are learning by writing a series of short blog posts. We will share these with the community, measure, learn and respond with new connections for our members. We invite you all to join us.

We hope that you join our journey, that you benefit from the results and that together we drive more value for the organizations we serve.

Bradley Busch

Chair, itSMF Australia

 

Tags:  Bulletin  DevOps  itservicemanagement  itsmf  itsmfa  itsmfchair  professional  service management 

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