LEADit 2012 Registration

Now Open

The largest independent IT Service Management event in Australia, the itSMF National Conference is devoted 100% to the management, delivery and support of information technology while fostering best practice and industry standards.  Managed by members for members, it promotes robust discussion, education and debate to collectively develop and improve industry services. 

We will build on our fine program reputation to explore the hidden benefits of the ITSM 'Pot of Gold' in over 70 keynote and case study sessions including Hot Topics, a Hypothetical, 'How To' Workshops and a social networking program to ignite creative opportunities to Connect, Communicate and Collaborate.

 

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2012 Annual Report

The 2012 Annual Report was presented to members at the 2012 AGM held on May 3rd.

The report highlights the exceptional work done by itSMF throughout 2011. In presenting the report, itSMF Chair, Kathryn Heaton, made special mention of the invaluable contribution made to the industry by the many volunteers across organisation without whom the itSMF could not function.

View the 2012 Annual Report

 

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2012 Call for Entries

The annual itSMFA Industry Awards for Excellence in IT Service Management recognise and honour those organisations who have achieved extraordinary success from innovative and effective IT best practices, having regard to the particular circumstances of different industries, budgets and the diversity of IT implementation programs.

The Awards have evolved over the years in response to new developments in IT Service Management as well as Australian and International Standards to reflect the growing appreciation of the critical role IT Service Management plays as a vital source of value creation for the business.

Nominations for the itSMFA Awards are accepted from any Australian organisation and are not restricted to itSMFA members only. The award criteria and judging for each category are clearly defined, with nominations assessed by an impartial panel of judges drawn from experienced itSMFA members.

Important Links:

- Expression of Interest Form

- Tips & Hints for Nominating

- Call for Submissions

If you have any questions or require further details please contact awards@itsmf.org.au

 

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 At Your Service February 2012 

In this edition:

Personalities, Relationships and Communication

Self Service, the Cloud and ITSM... One Big Happy Family?

Business Analysis & Service Management

Knowledge Management System a Reality

ITSM - We are the Cobbler's Children

Enabling the business to get more out of their IT investments

Is Anyone Questioning Your Value?

ITIL Still Growing...

Realizing Value Creation with ITIL

The Continuing Adventures of Bob and Sue 38

Download At Your Service February 2012 Edition

 

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NEW!  Enterprise Release Management

Agile Delivery of a Strategic Change Portfolio

An indispensable perspective for business leaders, IT professionals and project managers working to effect positive change in their organizations, this innovative book presents a new paradigm for the management of evolving business and IT architectures. Enterprise release management takes a holistic view of change that offers a synthesis of traditional management approaches, including portfolio, project and change management, enterprise architecture, and development practices like configuration and release management.

Instead of simply focusing on portfolio planning, this practical reference establishes an end to end release framework which ensures initiatives are planned and prioritized to streamline portfolio execution and delivery. Benefits of the release-centric approach advocated include reduced execution and operational risk, improved demand management and optimized release throughput. This unique book introduces a new intuitive notation that supports strategic change and the release life cycle, providing executives and managers with the tools they need to chart and track the course of their business.

Member Price - $89.00

BOOKSTORE

 

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NEW! ITIL Foundation Handbook  3rd edition (2012)

Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Order your copy here!

 

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'Social IT - Realizing the Dream'

with Chris Dancy, ITSM Blogger and Director of Enterprise Apophenia at ServiceNow

Catch up with the recorded webinar if you missed it

The idea of Facebook as a support platform was a nice way to pretend we understood the connected enterprise, but in 2012 we actually need to start looking at how connected enterprises work.  Social IT the reality is a look at where we have been with social IT support and where we are and where we are going.  From 2008-2020 we cover not just the beginning of this collaborative decade but with the explosive and shocking end.  Knowledge workers today need to understand the skill sets they must possess for 2015 and beyond.  This is your life and it's just beginning.

Biography - Chris Dancy has been working in IT support for 20 years with experiences ranging from help desk level 1, service desk manager, ITSM process consultant, software product manager, executive corporate marketing and entrepreneur. Most people know Chris as @servicesphere on twitter and as the host of the US edition of ITSM weekly, the podcast, syndicated to 30,000 listeners monthly.  His name and avatar are synonymous with social media for IT, edutainment and his futuristic visions for IT. An agent provocateur who lives 15 minutes in the future, brace yourself, you're about to be awoken.

 

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ITIL^® 2011 Suite Now Available

Revised for consistency and clarity, ITIL 2011 is the most useful ITSM resource released to date. Click here for details of the update.

Order your copy from itSMF to save $ and support your Forum.

Order your copy here for Free Delivery within Australia

 

 

 

 

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