LEADit Countdown
Until Monday, 23 August
Calling all Sponsors
Are you interested in sponsoring the itSMFA National Conference 2010? If the answer is yes, please contact the National Office on 03 9879 5466 or email info@itsmf.org.au
itSMFA LEADit Conference Newsletter - Edition 3
Welcome to the second Edition of your LEADit Newsletter, a new communique dedicated to keeping you informed of all 2010 National Conference developments.
Published around the first of every month until the conference, we encourage your comments, questions and support. Please feel free to contact Barbara Hines anytime to discuss: barbara.hines@itsmf.org.au or 03 9879 5466.
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FREE Seminar - Save $56.65
For those that are new to itSMFA come to a seminar and learn first hand what great topics and networking opportunities there are. Simply register as a Guest to receive a ticket to attend your first Seminar FREE!
ISO/IEC 20000
ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers.ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from OGC and consists of two parts:
ISO/IEC 20000-1:2005
ISO/IEC 20000-1:2005 is the formal Specification and defines the requirements for an organisation to deliver managed services of an acceptable quality for its customers. The scope includes:
- Requirements for a management system
- Planning and implementing service management
- Planning and implementing new or changed services
- Service delivery process
- Relationship processes
- Resolution processes
- Control processes
- Release processes
ISO/IEC 20000-2:2005
ISO/IEC 20000-2:2005 is the Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1. The Code of Practice will be of particular use to organisations preparing to be audited against ISO/IEC 20000 or planning service improvements.
ISO/IEC 20000 is increasingly seen as the quality standard for IT Service Management and many companies are striving to adopt ISO/IEC 20000, not only for their own benefit but to help qualify and choose suppliers and partner organisations. Any organisation is able to claim compliance with an industry standard such as ISO/IEC 20000 and may put such claims in their documentation and other collateral.
More information can be obtained from:
JAS-ANZ - Joint Accreditation Scheme - Australia & New Zealand