2009 Conference Announced
Early Bird rates extended to 8th July - Don't miss out!
Every Early Bird receives a FREE showerproof jacket and the chance to win $1000 worth of Training or Books.
The 2009 conference will be held at the Sydney Convention and Exhibition centre on
August 18 - August 20.
Online Registrations Now Open!!
ITIL Qualifications Scheme Survey
When the full ITIL® Version 3 qualification scheme was complete there was always the expectation that the status of the Version 2 scheme would be reviewed. As part of the process of seeking the views of all major stakeholders, the ITIL® Qualifications Board, led by OGC, commissioned itSMF International to create a questionnaire to gauge the level of relative interest in the two schemes. The timetable for the eventual phased retirement of the Version 2 scheme will be determined by many factors such as availability of translated exams. In releasing this survey we acknowledge that customer demand is also a major contributor to the decisions.
By answering the questions in this survey you will have the opportunity to shape the future of the industry. We have tried to balance meaningful questions without making the survey too cumbersome to complete. The survey will be available for completion up to the end of Friday 24th July (UK time) so please this opportunity to help us.
If you have any questions on how to complete this Survey please email Chris Roberts (chris.roberts@itsmf.co.uk)
ISO20000
ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers.ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from OGC and consists of 2 parts:
ISO/IEC 20000-1:2005
ISO/IEC 20000-1:2005 is the formal Specification and defines the requirements for an organisation to deliver managed services of an acceptable quality for its customers. The scope includes:
- Requirements for a management system;
- Planning and implementing service management;
- Planning and implementing new or changed services;
- Service delivery process;
- Relationship processes;
- Resolution processes;
- Control processes;
- Release processes.
ISO/IEC 20000-2:2005
ISO/IEC 20000-2:2005 is the Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1. The code of Practice will be of particular use to organisations preparing to be audited against ISO/IEC 20000 or planning service improvements.
ISO/IEC 20000 is increasingly seen as the quality standard for IT Service Management and many companies are striving to adopt ISO/IEC 20000, not only for their own benefit but also to help qualify and choose suppliers and partner organisations. Any organisation is able to claim compliance with an industry standard such as ISO/IEC 20000 and may put such claims in their documentation and other collateral.
More information can be obtained from:
JAS-ANZ - Joint Accreditation Scheme - Australia & New Zealand