VIC - 7 March
TAS - 7 March
QLD - 14 March
NSW - 15 March
ACT - 1 March
WA - 28 February
SA - 22 March
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ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from OGC and consists of two parts:
ISO/IEC 20000-1:2005 is the formal Specification and defines the requirements for an organisation to deliver managed services of an acceptable quality for its customers. The scope includes:
ISO/IEC 20000-2:2005 is the Code of Practice and describes the best practices for Service Management processes within the scope of ISO/IEC 20000-1. The Code of Practice will be of particular use to organisations preparing to be audited against ISO/IEC 20000 or planning service improvements.
ISO/IEC 20000 is increasingly seen as the quality standard for IT Service Management and many companies are striving to adopt ISO/IEC 20000, not only for their own benefit but to help qualify and choose suppliers and partner organisations. Any organisation is able to claim compliance with an industry standard such as ISO/IEC 20000 and may put such claims in their documentation and other collateral.
More information can be obtained from:
JAS-ANZ - Joint Accreditation Scheme - Australia & New Zealand