State Branch Chairs

Sean Christensen - NSW

Prior to his present role as Operations Consultant with Microsoft Australia, Sean was principal IT project consultant for the development and testing of PRIM - a patent pending operational risk management business methodology for the Finance and Banking industry.  

Sean is widely experienced in presenting and selling to all levels of an organisation, from network administrators to senior management. He has a solid background in Service Management and Enterprise Level Workflow & Process Automation implementations across multiple vertical markets. These have included Finance, Education, Government, Telecommunications and IT Outsourcing.   

With his thorough understanding of application development lifecycle processes and balancing the commercial aspects of process and customer needs, Sean has earned a well-deserved reputation as the ‘Go To’ person whenever the impossible needs to be achieved

Steve Daniel - VIC

Steve has been involved with IT and IT training for 30 years, during which time he has held roles in Management, Sales and IT Training Delivery. He has been working with his current employer, Didata, for eight years, and previously worked with Pacific Dunlop and Bull Information Systems. 

Steve has also run an IT training company, and has experience as a TAFE teacher, teaching 42 different topics in both IT and Business Studies streams. His teaching role also included responsibilties for developing the curriculum.

Steve believes that exceptional customer service is paramount for any business, and being a member of the itSMF is an extension of that belief, where the organisation exists to promote best practices in IT Service Management globally.

Peter Marshall - QLD

Peter has worked in the ICT Industry for over 20 years in both the private and public sectors.  He has held various technical, managerial and leadership roles, including Database Systems Programmer, Technical Team Leader, Business Analyst, Service Quality & Strategies Manager and General Manager - Service Operations.  As Director - Data Centre and Infrastructure Services at CITEC, Peter has overall responsibility for delivery of CITEC’s Data Centre Operations and Computer Server Infrastructure Services to agreed service levels. He has championed CITEC’s best practice process assessment and alignment program since the mid 1990s, including alignment with Best Practice IT Service Management frameworks (including ITIL) since 2001.   

Peter joined itSMF to contribute to the development of the local IT Service Management community. He was looking for a professionally supportive and, at the same time, enjoyable and practically applicable experience - and found it!

Peter says he has been able to apply many innovative ideas, tips and techniques in his work, and continues to be motivated by the commitment of itSMF members to continual service improvement.   

Robyn Hull - ACT

Robyn is Capacity Manager with Centrelink – ICT Operation Support, a position she has held for three years. Her many responsibilities include leading the Capacity team, producing the Capacity Management Plan and ensuring the IT Balanced scorecard and numerous reports are produced on time and to a sound standard. Prior to this, Robyn was Automation and Capacity Manager with the Department of  Employment and Workplace Relations. Here she managed two teams and was responsible for the management of monitoring tools RUM, NSM, BPM and Sitescope across varying platforms in accordance with ITIL recognised processes.  

Robyn joined itSMFA believing that she could make a positive contribution, given her practical experience in implementing the ITIL framework. She firmly believes in the benefits that networking in forums such as itSMF can bring to the IT profession, both individuals and their respective organisations. 

Chris Radbone - SA

Chris joined itSMF because he wanted to make a meaningful contribution to people, business and the wider community. He says he has found it most rewarding to be able to make a positive difference through his membership of the forum and the relationships he has formed with like-minded IT professionals.

Julie Fletcher - TAS

Julie is Director of IT Services with the Department of Justice in Tasmania. She has been in the IT field for 27 years, witnessing many challenges in service delivery as reliance on IT escalated and new technologies emerged.

Starting in a data processing role, Julie moved into the then trendy Information Centre, where she undertook a training and support role. After this, she ‘climbed the rungs’ in a male-dominated IT team to look after a small Helpdesk, including service delivery and staff.  

She was then appointed Manager of IT Services, before a restructure and increase in support staff took her to her current position as Director.

Julie was one of a number of Tasmanian delegates at a National Conference who decided that Tasmania should form its own chapter to continue to share ideas closer to home. She found herself in the role of State Chair, supported by an active committee with an interest in service management. Julie says that although they may be lacking in experience with ITIL implementations, everyone is learning and enjoying the opportunity to hear interstate speakers.

John Spetrini - WA

John has vast experience in IT and computer operations, and his varied career has included consulting to a number of businesses and large mining companies.  He is now Assistant Director Service Management and Planning with the West Australian Police, where he is responsible for service management and technical planning in the delivery of corporate information and communications systems. His many achievements in this role include completing a functional review of ICT procurement function, with a view to streamlining the process for the business, and leading a project to develop a web presence for ICT. 

In an earlier role as Manager, Integrity and Performance, John was responsible for the development and maintenance of a policy and procedural framework for the ongoing service delivery and implementation of new applications and system changes. As part of this project, he developed and published a service catalogue detailing all application and infrastructure services offered by ICT. 

John joined itSMF when he was working with WA Police as the manager of the service management area.  He says that having been able to meet and learn from like-minded ITIL professionals has been invaluable. John also very much enjoys sharing his own extensive knowledge with others.