State Branch Chairs

Kathryn Howard - NSW

Kathryn is an independent consultant with over 20 years experience in ICT service delivery and service management.  She is passionate about helping organisations achieve good governance of quality service plus the growth of the ITSM community's capabilities.

She has been a member of the itSMF since 2005 contributing in recent years as a NSW Committee member, co-ordinating Special Interest Group meetings and was elected NSW State Branch Chairperson in 2010.  She regularly chairs Branch Seminars and has presented at the itSMF National Conference in Australia.  During 2009-10 she studied and passed all ITIL V3 intermediate exams achieving her ITIL V3 Expert in early 2011.

Understanding the ongoing need for IT Service Management to reinvent itself in order to meet the needs of constantly changing business models, her years of experience have been spent providing policy/process assessment, change programs and service improvement initiatives in both the public and private sectors.  She is also heavily engaged in building an effective and interactive itSMF community dialogue by use of constantly evolving media tools.

Rose Dyson  - VIC

Rose Dyson is an enthusiastic IT professional specialised in Knowledge and Configuration consulting and education.  With more than 20 years experience in IT and management, Rose is the Managing Director and Senior Consultant at Easy Computer Consulting delivering services to organisations such as HP, IBM, Dimension Data among others.  Rose has been involved in the implementation and maintenance of IT Service Management processes and tools at Centrelink, QLD Transport, QLD Health, Monash University, Goldmand Sachs and other organisations in Australia, Hong Kong and Singapore.

Rose holds a Bachelor in Computing Degree from Monash University in Melbourne, a Certificate IV of Workplace Training, an ITIL Service Manager Certification and a Master of Business in progress at Monash University, among other academic achievements that includes a published Journal article, congress presentation and research work.

We don't know where Rose gets her energy from, it must be her Brazilian charm that does it!  Her communication style combined with technical knowledge and industry experience helps her to get amazing results from her staff and students.

A member of the forum since 2004 and on the Victorian Chapter Committee since 2007, Rose is passionate about IT Service Management and is always happy to help and work among other ITSM professionals.

Peter Marshall - QLD

Peter has worked in the ICT Industry for over 20 years in both the private and public sectors.  He has held various technical, managerial and leadership roles, including Database Systems Programmer, Technical Team Leader, Business Analyst, Service Quality & Strategies Manager and General Manager - Service Operations.  As Director - Data Centre and Infrastructure Services at CITEC, Peter has overall responsibility for delivery of CITEC’s Data Centre Operations and Computer Server Infrastructure Services to agreed service levels. He has championed CITEC’s best practice process assessment and alignment program since the mid 1990s, including alignment with Best Practice IT Service Management frameworks (including ITIL) since 2001.   

Peter joined itSMF to contribute to the development of the local IT Service Management community. He was looking for a professionally supportive and, at the same time, enjoyable and practically applicable experience - and found it!

Peter says he has been able to apply many innovative ideas, tips and techniques in his work, and continues to be motivated by the commitment of itSMF members to continual service improvement.   

Anne Moutou - ACT

Nick Kervin - SA

Nick has over 17 years experience working in the IT industry.  He is currently an Executive Director in Ernst and Young's IT Risk and Assurance team in Adelaide where he provides information risk management and IT advisory services to a range of commercial and government clients nationally.

In a previous role, Nick worked for the South Australian Water Corporation as their ICT Operations Manager.   Reporting directly to the CIO, Nick was responsible for the strategic developments and operational management of the organisation's desktop, server, network and telecommunications infrstructure.  In this role, Nick was introduced to service management and was a key stakeholder in the organisation's continual service improvement program and adoption of the ITIL framework methodology. 

Nick joined the Adelaide itSMF Chapter in 2007.  He is passionate about bringing service management to the Adelaide IT community and delivering value to the local itSMF membership.

Nick Laggar - TAS

Nick has more than 10 years of working experience in the IT industry.  During this time he has worked for various  companies in Sweden, Ireland and Australia.  He has held different roles all with a strong focus on customer service. 

In his current role as a Service Delivery Manager, Nick manages a small team that is responsible for the Departments IT assets and the delivery of services.

During the past year Nick has managed a service improvement project that resulted in the purchase of a Service Management tool.  Nick also managed the implementation of this tool.  This has provided the department with ITIL aligned Incident and Request processes.

Nick has been involved in ITSMF Australia since 2008, attending Seminars and the National Conference as well as being part of the Tasmanian committee as a council of member.

Jane Roberts - WA

Jane has more than 20 years business experience and over 8 years experience in Service Management.  As well as having experience as an operational manager, she also has been responsible for the successful implementation of ITIL processes in a number of organisations and provided consultancy services and direction to others.

As a Lead Consultant with Ajilon, Jane is currently working with WA Police where she is responsible for the delivery of the Application Support and Maintenance services, ensuring that quality management principles are followed and opportunities to continually improve services are explored.

Originally from Edinburgh, Jane worked as a Business Change Manager for Registers of Scotland, before moving to Australia in 2005 where she was initially employed by Landgate as the Service Support Manager.  In 2008 Jane established Landgate's Service Management Branch which, with the development of a new contract framework became the principle area for the management, provision and monitoring of services being provided by the three primary services providers.

Jane is passionate about Service Management and in particular the practical application and combination of people, process and products required to deliver successful outcomes.