State Branch Chairs

Bradley Busch - NSW

Bradley has been involved with the ITSMF since 2002 and has contributed to the NSW Committee as a committee member, Special Interest Group coordinator and now as NSW State Branch chairperson. He is a regular attendee and presenter at Branch seminars and the ITSMF National Conference in Australia. When ITIL V3 was released in 2006, Bradley was one of the industry reviewers of the Service Operations book. 

Over the past 12 years Bradley has built a career as a Service Management professional with a number of Consulting, Professional Services and Solution Integration organisations. He is passionate about Service Management and loves working with tools that automate, optimise and integrate Service Management disciplines. He is currently working at Macquarie Group as the Operations Team Leader for the Online Services Team where he is completing a COBIT based risk assessment and a number of Service Improvement Initiatives.

Steve Daniel - VIC

Steve has been involved with IT and IT training for 30 years, during which time he has held roles in Management, Sales and IT Training Delivery. He has been working with his current employer, Didata, for eight years, and previously worked with Pacific Dunlop and Bull Information Systems. 

Steve has also run an IT training company, and has experience as a TAFE instructor, teaching 42 different topics in both IT and Business Studies streams. His teaching role also included responsibilties for developing the curriculum.

Steve believes that exceptional customer service is paramount for any business, and being a member of the itSMF is an extension of that belief, where the organisation exists to promote best practices in IT Service Management globally.

Peter Marshall - QLD

Peter has worked in the ICT Industry for over 20 years in both the private and public sectors.  He has held various technical, managerial and leadership roles, including Database Systems Programmer, Technical Team Leader, Business Analyst, Service Quality & Strategies Manager and General Manager - Service Operations.  As Director - Data Centre and Infrastructure Services at CITEC, Peter has overall responsibility for delivery of CITEC’s Data Centre Operations and Computer Server Infrastructure Services to agreed service levels. He has championed CITEC’s best practice process assessment and alignment program since the mid 1990s, including alignment with Best Practice IT Service Management frameworks (including ITIL) since 2001.   

Peter joined itSMF to contribute to the development of the local IT Service Management community. He was looking for a professionally supportive and, at the same time, enjoyable and practically applicable experience - and found it!

Peter says he has been able to apply many innovative ideas, tips and techniques in his work, and continues to be motivated by the commitment of itSMF members to continual service improvement.   

Justin Gasparre - ACT

Justin has eleven years of operational and strategic IT management experience gained within the public and private sector in Australia. He is currently the Assistant Director of the Chief Information Officers Risk Management section for the Defence Department.

In this role Justin is responsible for the definition and management of Operational Risks associated with Defence ICT, process development and implementation and best practise advisor. This task involves constant analysis, research, training, study, as well as liaison and negotiation with members from all parts of Defence.

Prior to this appointment Justin was responsible for the development and implementation of a standardised ICT Service Delivery Model for over 600 staff within the National Operations Division of Corporate Services Infrastructure Group. This task included the management of a team of five staff and subcontractors, who possessed diverse technical and subject matter expertise.

As Service Level Manager within the Customer Relationship Office, Justin's responsibilities included the development and articulation of measurable Service Level Agreements. Primary achievements included the continuous liaison to ISD staff, clients and customers required to maintain Service Level Agreement.  

Justin’s depth of IT and business experience is evident with his successful employment by a number of government departments. This, coupled with his exposure to the commercial IT environment, has resulted in a unique perspective on ICT best practice and depth of knowledge which is an asset to any organisation.

Nick Kervin - SA

Nick has over 16 years experience working in the IT industry.  He is currently an Associate Director in KPMG's IT Advisory team in Adelaide where he provides information risk management and IT advisory services to a range of commercial and governement clients nationally.

Before joining KPMG, Nick worked for the South Australian Water Corporation as their ICT Operations Manager.  Reporting directly to the CIO, Nick was responsible for the strategic developments and operational management of the organisation's desktop, server, network and telecommunications infrastructure.  In this role, Nick was introduced to service management and was a key stakeholder in the organisation's continual service improvement program and adoption of the ITIL framework methodology.

Nick joined the Adelaide itSMF chapter in 2007.  He is passionate about bringing service management to the Adelaide IT community and delivering value to the local itSMF membership.

John Fletcher - TAS

John is the Team Leader of Customer Service and Facilities with TMD, a Business Unit of Department of Premier and Cabinet in the Tasmanian Government. He has been in the IT field for 30 years, witnessing many challenges in service delivery as reliance on IT escalated and new technologies emerged. His role is split between looking after the Customer Service Centre and the two Data Centres in Hobart. He was involved with managing Data Communications within the Tasmanian Government for many years, and looked after Desktops and Local Area Networks within TMD before being introduced to Service Management.

John was one of a number of Tasmanian delegates at a National Conference who decided that Tasmania should form its own chapter to continue to share ideas closer to home. He was part of the first ITSMF Chapter in Tasmania, and this year was elected State Chair, supported by an active committee with an interest in service management. Although we are relatively new to ITSMF everyone is learning and enjoying the opportunity to hear interstate and local speakers.

Jane Roberts - WA

Jane has more than 20 years business experience and over 8 years experience in Service Management.  As well as having experience as an operational manager, she also has been responsible for the successful implementation of ITIL processes in a number of organisations and provided consultancy services and direction to others.

As a Lead Consultant with Ajilon, Jane is currently working with WA Police where she is responsible for the delivery of the Application Support and Maintenance services, ensuring that quality management principles are followed and opportunities to continually improve services are explored.

Originally from Edinburgh, Jane worked as a Business Change Manager for Registers of Scotland, before moving to Australia in 2005 where she was initially employed by Landgate as the Service Support Manager.  In 2008 Jane established Landgate's Service Management Branch which, with the development of a new contract framework became the principle area for the management, provision and monitoring of services being provided by the three primary services providers.

Jane is passionate about Service Management and in particular the practical application and combination of people, process and products required to deliver successful outcomes.