State Branch Chairs

Kathryn Howard - NSW

Steve Daniel - VIC

Steve has been involved with IT and IT training for 30 years, during which time he has held roles in Management, Sales and IT Training Delivery. He has been working with his current employer, Didata, for eight years, and previously worked with Pacific Dunlop and Bull Information Systems. 

Steve has also run an IT training company, and has experience as a TAFE instructor, teaching 42 different topics in both IT and Business Studies streams. His teaching role also included responsibilties for developing the curriculum.

Steve believes that exceptional customer service is paramount for any business, and being a member of the itSMF is an extension of that belief, where the organisation exists to promote best practices in IT Service Management globally.

Peter Marshall - QLD

Peter has worked in the ICT Industry for over 20 years in both the private and public sectors.  He has held various technical, managerial and leadership roles, including Database Systems Programmer, Technical Team Leader, Business Analyst, Service Quality & Strategies Manager and General Manager - Service Operations.  As Director - Data Centre and Infrastructure Services at CITEC, Peter has overall responsibility for delivery of CITEC’s Data Centre Operations and Computer Server Infrastructure Services to agreed service levels. He has championed CITEC’s best practice process assessment and alignment program since the mid 1990s, including alignment with Best Practice IT Service Management frameworks (including ITIL) since 2001.   

Peter joined itSMF to contribute to the development of the local IT Service Management community. He was looking for a professionally supportive and, at the same time, enjoyable and practically applicable experience - and found it!

Peter says he has been able to apply many innovative ideas, tips and techniques in his work, and continues to be motivated by the commitment of itSMF members to continual service improvement.   

Rod Pinchen - ACT

Nick Kervin - SA

Nick has over 16 years experience working in the IT industry.  He is currently an Associate Director in KPMG's IT Advisory team in Adelaide where he provides information risk management and IT advisory services to a range of commercial and governement clients nationally.

Before joining KPMG, Nick worked for the South Australian Water Corporation as their ICT Operations Manager.  Reporting directly to the CIO, Nick was responsible for the strategic developments and operational management of the organisation's desktop, server, network and telecommunications infrastructure.  In this role, Nick was introduced to service management and was a key stakeholder in the organisation's continual service improvement program and adoption of the ITIL framework methodology.

Nick joined the Adelaide itSMF chapter in 2007.  He is passionate about bringing service management to the Adelaide IT community and delivering value to the local itSMF membership.

Nick Laggar - TAS

Nick has more than 10 years of working experience in the IT industry.  During this time he has worked for various  companies in Sweden, Ireland and Australia.  He has held different roles all with a strong focus on customer service. 

In his current role as a Service Delivery Manager, Nick manages a small team that is responsible for the Departments IT assets and the delivery of services.

During the past year Nick has managed a service improvement project that resulted in the purchase of a Service Management tool.  Nick also managed the implementation of this tool.  This has provided the department with ITIL aligned Incident and Request processes.

Nick has been involved in ITSMF Australia since 2008, attending Seminars and the National Conference as well as being part of the Tasmanian committee as a council of member.

Jane Roberts - WA

Jane has more than 20 years business experience and over 8 years experience in Service Management.  As well as having experience as an operational manager, she also has been responsible for the successful implementation of ITIL processes in a number of organisations and provided consultancy services and direction to others.

As a Lead Consultant with Ajilon, Jane is currently working with WA Police where she is responsible for the delivery of the Application Support and Maintenance services, ensuring that quality management principles are followed and opportunities to continually improve services are explored.

Originally from Edinburgh, Jane worked as a Business Change Manager for Registers of Scotland, before moving to Australia in 2005 where she was initially employed by Landgate as the Service Support Manager.  In 2008 Jane established Landgate's Service Management Branch which, with the development of a new contract framework became the principle area for the management, provision and monitoring of services being provided by the three primary services providers.

Jane is passionate about Service Management and in particular the practical application and combination of people, process and products required to deliver successful outcomes.